1 / 2CMS Care Compare
Reviewers are sharply divided: several families praise the cleanliness, caring nurses, and strong rehab therapy team, while a detailed report describes serious neglect and understaffing on one unit. The community's overall Google rating of 2.1 from 56 reviews suggests the negative experiences are not isolated to the one review shown here.
AI-generated from reviews and community data.
Our Lady of Consolation Nursing & Rehabilitative Care Center is a senior living community in West Islip, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.1 out of 5 across 56 reviews.
Our Lady of Consolation Nursing & Rehabilitative Care Center is a 450-bed skilled nursing and long-term care facility in West Islip, New York, serving patients recovering from procedures as well as those requiring extended residential care.
Family experiences at the facility are notably mixed. Several families report exceptional cleanliness, attentive staff, and meaningful activities, with one noting the recreation department "offers a lot of programs" and another writing that staff care "almost like family." The rehabilitation and therapy services receive consistent praise. However, other families describe significant concerns about inconsistent staffing quality, with reports of patients, particularly those with dementia or who are non-verbal, left unattended for extended periods in common areas, and at least one account of care lapses related to documented allergies.
The facility holds a 2.1 out of 5 stars on Google across 56 reviews. Positive reviews tend to highlight specific staff members and departments; critical reviews raise flags about variable quality of daily care oversight and attention to individual medical needs across the broader population.
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Help Me Choose2.1overall · 56 ratings combined
2.1★ on Google (56)
chrissy Centrone
Jan 2026
My Grandmother was at OLC for years. Its very clean and the staff are wonderful. The food is good to. The Nurses and aids are caring and compassionate. Its a like a family. The Recreation Dept is outstanding and offer alot of programs. Rehab is great to. All the Departments care very much for the residents. I would put my own parents if I had to.
James Clifton
Nov 2025
My Mom was here for over a month in the Bethany wing. I was pleasantly impressed with the cleanliness, the nurses and staff in this facility. Everyone I came in contact with was polite and professional. Thank you all for taking good care of our Mom.
maura dietz
Oct 2025
I was pleasantly surprised by the care my son received at Our Lady of Consolation. He was treated with genuine kindness and dignity. The facility was clean, and the staff were warm and welcoming. A special shout-out to the RN Lauren of Bethany unit, for the extra-special attention to my son’s medical needs. Truly grateful for such excellent care!
anandita G
May 2025
We were a little skeptical bringing our grandma here after her procedure due to the reviews. However, a month later, we couldn’t be happier. The place is clean, decent food, and most importantly, the staff is amazing. My grandmas care taker Jene was fabulous! Words can’t describe how much she helped and cared for my grandmother, almost like her own family. She’s finally doing better thanks to the staff at this rehab (nurses, physical therapists, etc).
Matt Spinosa
Apr 2025
The rehab team is incredible but everything else is not. The bad nurses and CNA’s out number the good. If you love the person you are sending to this facility keep in mind that if they have dementia or are non verbal. They will sit in the cafeteria for 8 hours a day. Non verbal? In a wheelchair by the nurses station. My grandmother is allergic to Nickel which was in the staples they used for her surgery which everyone knew about. The problem was when she asked for the anti itch cream because she was itchy. They said ok and she got it the next day. Now my grandmother is a strong coherent able bodied woman. She was able to put herself in the wheelchair and go to the bathroom. Except the mean nurse took her wheelchair away and told her she couldn’t use it. Also, they do shows and she was in a unit that was a long distance away and she had someone bring her down in her wheelchair except “there weren’t enough aides available to bring her back” ARE YOU KIDDING ME? Her arms were sore for 3 days after wheeling herself back. Not to mention that the nurse was rude and cold to my grandmother. When you are taking care of those who do not have daily visitors and do not have a voice. There is a level of compassion that one must have and once that compassion is gone, you should move to another field because it is the patients who suffer. This place is a terrible example of a rehab/nursing facility and it is part of Catholic Health services. Probably good because those poor patients need all the prayers they can get and I pray that they are investigated for neglect. A patient shouldn’t worry and have to apologize for “bothering” the nurse who is being asked for help. They threw my grandmothers clothes on the dirty floor and tried to get her to put them back on. Absolutely not, she has an incision that could get infected and the staff doesn’t care! They also leave patients on the toilet for 30 minutes yelling for help to get off.
5 inspection visits in the last three years, 38 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Apr 11, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2026
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 24, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2025
Keep all essential equipment working safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 16, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2025
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2025
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2025
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2025
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2024
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2024
Have proper power supply for life support equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2024
Install properly constructed windows in hallway walls or doors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2024
Develop and maintain an Emergency Preparedness Program (EP).
Severity C of L: potential for minimal harm, widespreadCorrected Aug 11, 2023
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2022
Have proper power supply for life support equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2022
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2022
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2022
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2022
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Our Lady of Consolation Nursing & Rehabilitative Care Center offers Skilled Nursing / Long Term Care.
Our Lady of Consolation Nursing & Rehabilitative Care Center is located at 111 Beach Drive in West Islip, New York.
Reviewers are sharply divided: several families praise the cleanliness, caring nurses, and strong rehab therapy team, while a detailed report describes serious neglect and understaffing on one unit. The community's overall Google rating of 2.1 from 56 reviews suggests the negative experiences are not isolated to the one review shown here.
Our Lady of Consolation Nursing & Rehabilitative Care Center had 5 government inspection visits in the last three years, with 38 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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