Richard Rech
May 2026
I wouldn't send my family there. But the people who work there are nice
Our House Senior Living - Austin Memory Care
204 14th St NW4.3(31 ratings)· Austin average: 4.4
Part of Our House Senior Living · 28 communities · 4.8★ average · (2 others nearby)
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1 / 6Quick Facts
- Licensed capacity
- 20 residents
- Licensed operator
- KSMS Our House LLC
- Focus
- Specializes specifically in memory care for dementia
- Design
- Smaller residence model for personalized care
Minnesota MDH
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for this memory care community are sharply mixed: several families praise the caring staff, cleanliness, and engaging activities, while other reviewers describe serious safety and neglect incidents. The gap between the best and worst accounts suggests care quality may vary significantly depending on staff and shift.
What reviewers praise
- Staff described as attentive, kind and caring
- Facility described as clean and well-kept
- Activities offered to keep residents engaged
- Responsive, helpful staff noted by reviewers
What reviewers flag
- One report of a resident found soaked in urine with untreated cuts
- One report of visible bite marks and bruises on staff
- One report of an elderly resident sent to the hospital underdressed in cold weather
- One reviewer questioned new management's competence
AI-generated from reviews and community data.
Our House Senior Living - Austin Memory Care is a senior living community in Austin, Minnesota offering Memory Care and Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.3 out of 5 across 31 reviews.
About Our House Senior Living - Austin Memory Care
Our House Senior Living provides memory care for seniors in Austin, Minnesota. The community specializes in dignified, high-quality care for individuals who can no longer live alone due to dementia and other forms of memory loss.
The community offers 24-hour staff support and assistance with activities of daily living, including dressing, grooming, and bathing. Residents receive medication management and three healthy meals daily plus snacks. Programs are designed specifically for those with cognitive needs, providing a safe, nurturing, and secure home environment.
Types of Care at Our House Senior Living - Austin Memory Care
Assisted LivingMemory Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
Activities
- Social Activities
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Help Me ChooseReviews of Our House Senior Living - Austin Memory Care
4.3overall · 31 ratings combined
4.3★ on Google (31)
Gloria
Mar 2026
I had a good experience with this memory care facility. The staff are kind, patient, and genuinely care about the residents, The building is clean and well-kept, and there are activities to keep residents engaged. the team is responsive and helpful. I appreciate the care and compassion shown, and I would recommend this facility to others.
Joe Goodrich
Jan 2026
The overnight staff are a joke. Sending an 80 year old man not once, but twice, to the hospital in the middle of night in the freezing cold with nothing but slippers, a t-shirt, and sweatpants. He has a jacket somewhere there, but no one knows what happened to it. His stuff keeps going missing.
Blue CRAB
Nov 2025
Is there a reason I saw an old man walking around, soaked in his own urine, barefoot with open cuts on his feet? Or what about the scratches, bite marks and bruises I can clearly see on multiple of the staff? This new manager is incompetent and has no clue what she is doing. They'd be lucky to pass an inspection by APS or their ombudsman. I beg you. If you need a memory care facility for a loved one, Go anywhere but here. It will only accelerate their death.
Terence Healy
Mar 2024
Our House has been very good for and to my family. They are very attentive, very caring and constantly showing concern for the residents and their families. The facility is pristine! The nicest and best of any facility we have considered!
Frequently Asked Questions
What types of care does Our House Senior Living - Austin Memory Care offer?
Our House Senior Living - Austin Memory Care offers Assisted Living and Memory Care.
Where is Our House Senior Living - Austin Memory Care located?
Our House Senior Living - Austin Memory Care is located at 204 14th St NW in Austin, Minnesota.
What do families say about Our House Senior Living - Austin Memory Care?
Our House Senior Living - Austin Memory Care carries a 4.3 out of 5 rating from 31 Google reviews. Reviews for this memory care community are sharply mixed: several families praise the caring staff, cleanliness, and engaging activities, while other reviewers describe serious safety and neglect incidents. The gap between the best and worst accounts suggests care quality may vary significantly depending on staff and shift. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Our House Senior Living - Austin Memory Care?
Submit the Request Information form on this page, or contact Our House Senior Living - Austin Memory Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Our House Senior Living - Austin Memory Care? Claim this listing to update photos, pricing, and details. It's free.
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