Carolyn Williams
Jun 2026
Outstanding care and professionalism. The caregivers were kind, dependable, and truly made a difference in our family's life. Highly recommended.
1 / 5Quick Facts
- Veteran Benefits
- Accepts VA Aid & Attendance benefits for veterans
- Care Availability
- 24-hour live-in care option offered
- Urgent Start
- Same-day starts available for hospital discharges
- Ownership
- Woman- and minority-owned home care company
- Service Locations
- Offices in both New Bern and Greenville
What Families Think
Most reviewers describe Our House Homecare Services as responsive, professional, and caring, particularly praising communication during end-of-life care and consistent caregiver matching. One reviewer reported a serious lapse when an aide failed to show up and the office was unresponsive to a health-related request, though this appears to be an isolated incident among mostly positive feedback.
The Good
- Office staff described as responsive and professional
- Aides called competent, kind, and dependable
- Praised for coordinating well with hospice care
- Caregivers matched to client personality and needs
- Helps veterans access VA Aid & Attendance benefits
The Bad
- One report of an aide not showing up without notice
- One reviewer said office was dismissive of a fragrance-sensitivity request
AI-generated from reviews and community data.
About Our House Homecare Services
Our House Homecare Services provides in-home care services in New Bern, North Carolina, serving Craven County and surrounding areas. The company offers personal care, meal preparation, medication management, transportation, and companionship to help seniors remain safely at home while reducing the burden on family caregivers.
Care services range from a few hours of companionship to round-the-clock support. Personal care assistance includes help with bathing, dressing, grooming, and mobility provided with discretion and respect for dignity. The company also offers medication reminders and monitoring to ensure medications are taken on schedule, meal preparation according to dietary needs, and transportation to medical appointments, pharmacies, and other destinations.
Respite care is available to give family caregivers time to rest, travel, or manage their own lives. For seniors living alone, regular check-ins ensure safety and proper self-care. The service can accommodate same-day starts for urgent situations such as hospital discharges. Caregivers are matched to each client based on personality, schedule, and specific care needs rather than just availability, with the same caregiver assigned for visits whenever possible.
Our House Homecare Services accepts VA Aid & Attendance benefits for eligible veterans and surviving spouses and helps families understand available coverage options. The company maintains a primary office in New Bern and a second location in Greenville to serve the surrounding region. Free in-home assessments are offered, and the company provides transparent pricing with no hidden fees.
Types of Care
Home Health and Hospice
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Help Me ChooseReviews
3.8overall · 13 ratings combined
3.8★ on Google (13)
ANGELA CARMON
Jun 2026
Our House Homecare Services office staff is very responsive & professional. They always notify you of any schedule changes & meet the family needs. The aides are competent and kind and ensure they follow the plan of care to ensure the client needs are met. I would recommend Our House for anyone seeking home care assistance.
Stephanie Watters
Jun 2026
They did a wonderful job taking care of my mother during her last three months of life. They worked well with hospice and consistently kept me informed of everything. I highly recommend this company for any family members needs.
Bethany Lebo
Oct 2021
Initially, this company seemed very understanding and willing to accommodate my needs. But after my first aid quit without any warning, just not showing up to work the next day without any phone call or precursor, the company changed tunes. The person I spoke to suddenly didn't care about my needs, diminished them, and didn't take me seriously when I said I could not have aids that wore strong fragrances or smoked. They sent me a replacement aid that admitted to wearing strong perfume before coming to work and we sent her out immediately. When we called, they were unapologetic, not even trying to fix their mistakes. I would absolutely NOT reccommend this company to anyone! They are two faced and clearly don't care about their customers. I can't believe I wasted time trying to get an aid from an agency that clearly could not have cared less about my needs. Extremely disappointing and dangerous.
Monique Taylor
Mar 2019
Great Company!!! My family member is receiving services through this agency and we are so thankful to have them. Their services is great; they are very friendly, loving and caring. We are very pleased and satisfied with Our House Homecare Services. Monique Taylor
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