MyLivingChoice

Jag Healthcare Orrville

230 South Crown Hill Road

3.2(16 ratings)

Jag Healthcare Orrville, photo 1

Quick Facts

Total units
47
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
47
Facility history
Reopened under a new name after prior closure

What Families Think

Reviews for Jag Healthcare Orrville are sharply divided: several families describe serious problems with cleanliness, staffing, and communication, while others report attentive nursing care and meaningful health improvements for their loved ones. The facility previously operated under a different name before reopening, and past complaints about safety and staff conduct appear tied to that earlier period as well as more recent visits.

The Good

  • Staff helped resolve a resident's skin infections
  • Residents reported liking the food
  • Admissions director praised for clear, responsive communication
  • Nursing staff did monthly progress reviews with family
  • One resident regained mobility and lost water weight

The Bad

  • Multiple reports of strong odors and unclean rooms
  • Reports of understaffing and leadership problems
  • One report of missing personal belongings after a stay
  • One account of unclear communication from nursing management
  • Serious allegations of neglect and abuse in past reviews

AI-generated from reviews and community data.

Jag Healthcare Orrville is a senior living community in Orrville, Ohio offering Skilled Nursing / Long Term Care. Families rate it 3.2 out of 5 across 16 reviews.

About Jag Healthcare Orrville

Jag Healthcare Orrville is a skilled nursing / long term care community in Orrville, Ohio. The community is licensed for up to 47 residents.

Families rate Jag Healthcare Orrville 3.2 out of 5 based on 16 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Jag Healthcare Orrville

Skilled Nursing / Long Term Care

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Reviews of Jag Healthcare Orrville

3.2overall · 16 ratings combined

3.2★ on Google (16)

Chris Berisko

Jun 2026

via Google

This is the worst facility I have experienced. We had a LO with dementia transferred there and in less than 24 hours of being there they made them out to be a monster. The "say" my LO assualted a resident and a staff member all within 12 hours of being there. Also let me add that my LO is blind, couldnt see to assault anyone. Then they had a excuse to send my LO out to be "evaluated". I tried calling Mike the Clinical Manager (haha) twice to find out the status of our LO and he never returned my calls. I then called the front office to speak to the Director of Nursing to only find out from the receptionist our LO was sent to a hospital in Columbus and that they couldnt come back there. The way they handled this was totally dirty / sneaky. Also when i went to pick-up my loved ones belongings alot was missing, they already had his fridge in someone elses room. When i did finally get it everything inside of it was gone along with other items that were missing and all I got from them when I brought it to there attention was I DON'T KNOW!!!!! If you care about your family member dont send them here. Dirty, smells like urine old outdated feels like a prison more than a care center.

Carolyn

Aug 2025

via Google

Was abused and treated very bad by aids.i would not recommend it to anyone.lazey. nures.stling food off of trayes.gosiping.no bathing offered.very nosie staff.thaughi was sleeping came to my room and looked threw the drawers.never got your laundry back. Icould wright a book. Get in home care with a realitive also.my mom was there she was blind.the eould not feed her.bring a tray and set it down and leave i went up there and she was putting her fingers in the food trying to eat. She was droped while trying to bath her hit her head and went into coma she died.i had witness to them droping her.soi called the owner of the facility and asked them if they wanted to go to court.they ask me how much i wanted ... can't put a price on your mothers death.so the facility was closed down.all aid's were fired.reopened.under the name jaz.whem i was there it was valled orrville point....you denied all .

Lynn Robbins

Nov 2023

via Google

My mom has been there for 3+ months. I have received a lot of assistance from the office and nursing staff. We do a monthly review of her progress and they do things like; make sure she has her hearing aids on, take the food tray to her when she doesn't feel like going to the dining room. She has not had any further skin infections after being moved there, has lost all the stubborn water weight and can get around easier, likes the food and staff and is improving more than she did in over a year at another facility. So far we are very happy with the care and her health. I feel that is more important than the age of the building and the condition of the bushes outside. She is of good mind and does not complain about lack of attention, smells, cleanliness, or the food. Trust me, my mom can be a very hard patient to deal with and they take it in stride and keep smiling!

Jason Hensen

Dec 2022

via Google

I had my aunt here for only 1 month and then realized how this is not a facility, but a prison. Not exaggerating. I just took her out a few days ago, as this "new director of nursing" the staff referred me to talk to never called me back and was busy with door closed. All I see if overworked nurses and STNAs with no help trying to make patient's happy. My aunt just can't get care at a place run by someone that is okay with things being unstructured. Truly sickening.

Adrienne Miller

Nov 2022

via Google

My father was a patient at this facility (Orrville Pointe) for close to 4 months. My father liked a majority of the staff and was treated with respect. He often stated that he was appreciative of their help and made many friends there. The Admissions Director was amazing! She communicated well and promptly, always listened to our concerns and helped us facilitate next steps. I am beyond appreciative of their help over the last 4 months.

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Government Inspection History

6 inspection visits in the last three years, 40 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 1, 2026Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2026

Apr 15, 2026Health Complaint4 citations
  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 22, 2026

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 22, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2026

Sep 5, 2024Fire Safety StandardHealth Standard20 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2024

  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2024

  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 1, 2024

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2024

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 1, 2024

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2024

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2024

  • Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2024

  • Have restrictions on the use of portable space heaters.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2024

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2024

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 24, 2024

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 24, 2024

Mar 21, 2024Health Complaint1 citation
  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 30, 2024

Apr 28, 2022Fire Safety StandardHealth Standard9 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2022

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 27, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2022

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2022

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2022

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2022

  • Meet requirements for the use and maintenance of medical gas equipment.

    Severity C of L: potential for minimal harm, widespreadCorrected May 27, 2022

May 16, 2019Fire Safety StandardHealth Standard5 citations
  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2019

  • Ensure each resident receives an accurate assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2019

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2019

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2019

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Jag Healthcare Orrville offer?

Jag Healthcare Orrville offers Skilled Nursing / Long Term Care.

Where is Jag Healthcare Orrville located?

Jag Healthcare Orrville is located at 230 South Crown Hill Road in Orrville, Ohio.

What do families say about Jag Healthcare Orrville?

Reviews for Jag Healthcare Orrville are sharply divided: several families describe serious problems with cleanliness, staffing, and communication, while others report attentive nursing care and meaningful health improvements for their loved ones. The facility previously operated under a different name before reopening, and past complaints about safety and staff conduct appear tied to that earlier period as well as more recent visits.

How did Jag Healthcare Orrville do on recent health and safety inspections?

Jag Healthcare Orrville had 6 government inspection visits in the last three years, with 40 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Jag Healthcare Orrville?

Submit the Request Information form on this page to connect with Jag Healthcare Orrville and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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