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Orchard Creek Skilled Nursing, photo 11 / 2

Quick Facts

Total units
22
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
22
Community size
Licensed for up to 22 residents
Therapy services
On-site physical therapy and rehab care

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Orchard Creek Skilled Nursing are mixed, with families praising the compassion of staff during end-of-life and rehab care, but others reporting serious lapses in food quality and call-button responsiveness. The split reviews suggest care experience may vary significantly depending on staff and timing.

What reviewers praise

  • Compassionate care during end-of-life situations
  • Friendly staff supporting physical therapy and rehab
  • Positive recovery experience after hip fracture
  • Pet visits used for social therapy

What reviewers flag

  • One report of raw chicken and burnt food served
  • One report of staff ignoring call button for an hour
  • One report of staff not assisting with bathing or toileting
  • Reviewer noted food quality decline after ownership change

AI-generated from reviews and community data.

Orchard Creek Skilled Nursing is a senior living community in Traverse City, Michigan offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 21 reviews.

About Orchard Creek Skilled Nursing

Orchard Creek Skilled Nursing is a 22-bed skilled nursing and long-term care facility in Traverse City, Michigan, providing short-term rehabilitation and ongoing care.

Family experiences at the community vary significantly. Some families describe attentive, compassionate staff who supported their relatives through recovery and end-of-life care, noting the presence of a therapy dog for social engagement. However, other families report serious concerns including long response times to call buttons, staff unavailability during patient care needs, and consistent food quality issues, one family wrote, "raw chicken food, burnt egg fo young food." These complaints suggest operational inconsistencies that may affect daily care and meal service.

Orchard Creek Skilled Nursing holds a 3.8 out of 5 Google rating based on 21 reviews. The wide spread between one- and five-star assessments reflects polarized experiences, with families describing either meaningful care during vulnerable moments or frustration with responsiveness and standards of service.

Types of Care at Orchard Creek Skilled Nursing

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of Orchard Creek Skilled Nursing

3.8overall · 21 ratings combined

3.8★ on Google (21)

Lorene Palgen Bryan

Mar 2024

via Google ↗ · Report

I leave one star because the system does not allow zero stars. Terrible staff! Cold food, no reply when you hit your call button. Hospice nurse's aide hit button for help in turning patient, waited an hour, no service or help. Patient was unable to open butter, no help from staff, who were outside the room laughing and talking. Don't put your loved one in here unless you don't like them very much. No help to go to the bathroom after hitting call button. They did not even do patient bathing.

Kathy Balchunas

Sep 2023

via Google ↗ · Report

My mom was brought there and was dying. The care, compassion and empathy was wonderful from the staff. It was appreciated.

Eric Fischer

Jan 2022

via Google ↗ · Report

Mom broke her hip and needed rehab, very caring staff, Mom loves them! Making her recovery as good as possible.

Brian Clarke's Girl

Jan 2021

via Google ↗ · Report

Mom was just in for physical therapy...staff is friendly and super great! Also I would like to give a shout out to Lovey!!! Adorable puppy for social therapy!

Salli Weber

Dec 2020

via Google ↗ · Report

Raw chicken food, burnt egg fo young food , won't go back there, egg rolls hollow and very little cabbage only... used to be great!!! And gravy looked like cottage cheese, very lumpy. Very disappointing, must be new owners.

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By submitting, you're okay with us and Orchard Creek Skilled Nursing reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Government Inspection History

3 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 4, 2025Fire Safety StandardHealth Standard14 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedCorrected Oct 10, 2025

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 10, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 11, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 10, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 10, 2025

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 26, 2025

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 10, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 10, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2025

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2025

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025

  • Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025

Oct 2, 2024Fire Safety StandardHealth Standard5 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2024

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2024

Oct 25, 2023Fire Safety StandardHealth ComplaintHealth Standard17 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 16, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 16, 2023

  • Create arrangements with other facilities to receive patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 16, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 16, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 14, 2023

  • List the names and contact information of those in the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 16, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 14, 2023

  • Have restrictions on the use of highly flammable decorations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 16, 2023

  • Ensure that sources of ignition are removed from patients receiving respiratory therapy.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 16, 2023

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 16, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Orchard Creek Skilled Nursing offer?

Orchard Creek Skilled Nursing offers Skilled Nursing / Long Term Care.

How much does Orchard Creek Skilled Nursing cost?

Orchard Creek Skilled Nursing has not published its pricing. For context, communities in Traverse City that publish rates start around $1,223 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Orchard Creek Skilled Nursing located?

Orchard Creek Skilled Nursing is located at 9731 East Cherry Bend Road in Traverse City, Michigan.

What do families say about Orchard Creek Skilled Nursing?

Orchard Creek Skilled Nursing carries a 3.8 out of 5 rating from 21 Google reviews. Reviews of Orchard Creek Skilled Nursing are mixed, with families praising the compassion of staff during end-of-life and rehab care, but others reporting serious lapses in food quality and call-button responsiveness. The split reviews suggest care experience may vary significantly depending on staff and timing. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Orchard Creek Skilled Nursing do on recent health and safety inspections?

Orchard Creek Skilled Nursing had 3 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Orchard Creek Skilled Nursing?

Submit the Request Information form on this page, or contact Orchard Creek Skilled Nursing directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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