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Optimal Health Care Inc

1050 W Industrial Blvd

1.8(4 ratings)· Cumberland average: 3

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Optimal Health Care Inc, photo 1

Quick Facts

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Optimal Health Care Inc is a home health and hospice provider in Cumberland, Maryland, with a low overall Google rating based on just four reviews. Feedback is mixed: one reviewer praised several caregivers for being skilled and caring, while others described poor communication and frustrating administrative experiences.

What reviewers praise

  • Several caregivers described as skilled and polite
  • One reviewer called staff hardworking and dedicated

What reviewers flag

  • Multiple reports of poor communication and rude customer service
  • One reviewer had four different caregivers in under a year
  • Missed appointment without notice on two occasions
  • Overall Google rating of 1.8 from reviewers

AI-generated from reviews and community data.

Optimal Health Care Inc is a home health agency serving Cumberland, Maryland offering Home Health. Families rate it 1.8 out of 5 across 4 reviews.

About Optimal Health Care Inc

Optimal Health Care Inc is a home health agency serving clients in Cumberland, Maryland.

Reviewers reported mixed experiences with the agency's operations and customer service. While some praised individual caregivers for their skill and professionalism, others described frustration with communication and scheduling. One reviewer noted high staff turnover, experiencing four different caregivers within a year. Customer service interactions were inconsistent, with some families reporting difficulty reaching responsive support when they had questions about available services.

Types of Care at Optimal Health Care Inc

Home Health

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Reviews of Optimal Health Care Inc

1.8overall · 4 ratings combined

1.8★ on Google (4)

Brianna Gurick

Dec 2017

via Google ↗ · Report

Terrible experience. Drove fom an hour and 15 minutes away to have fingerprinting done only to be told that their machine was down. No one called to tell me but rather waited until I walked through the door for my appointment. This is happening on 2 separate occaisions

daniel speirs

Aug 2017

via Google ↗ · Report

well as already said in another post, the place does have a huge turnover. i have had 4 different caregivers in less than a year. bad thing is 3 out of the 4 were really great at their job. 1 went to school to be a cna which i was happy for her, the second was not my care giver but my coordinator who visited me a few times and she was also good and very polite with me and im not the easiest person to get along with. i just dont take no shi- from no one and my last coordinator just left me on friday to become optimals new coordinator supervisor which i know she will do a great jod. girl has a huge heart in such a small body (lol). she does work very had at her job and is great at it. feels like something is missing here now. but i wish her all the best in her new position. and i just want to thank the 3 from the bottom of my heart for dealing with me and doing a good job. will never forget you 3 im sorry to hear that they let the lady go who was in her 60s, i say if she can do the job, let her do it. i bet she didnt sit on no ones couch for 5 hours playing with her phone and having her boy friend come in her clients house and wait for her. she could of left anytime she wanted, didnt do shi- no way. all i can say is dont get to attached feeling wise with any of the caregivers. here today and gone tomorrow. if your looking for service i would say wait at least a week or two before you apply. God Bless all Good Luck BOO !!!!

George Truly (kyrol)

Mar 2016

via Google ↗ · Report

Optimal Health Care, Inc. – "Service with Compassion" Until you need something. Terrible customer service well I can't even call it customer service because i was never given an opportunity to partake in service. Was talked to like i was a misbehaved child over services they have listed online. A simple the web site hasn't been updated, sorry but you can scheduled online. Would have been more then acceptable or the fact they still have open appointments for the day in question 3/14/2016. I could have simply came back and gotten it done. Can't give 0 stars avoid this place this was over finger prints god help you if it's an actual health situation....

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Frequently Asked Questions

What types of care does Optimal Health Care Inc offer?

Optimal Health Care Inc offers Home Health.

Where is Optimal Health Care Inc located?

Optimal Health Care Inc is located at 1050 W Industrial Blvd in Cumberland, Maryland.

What do families say about Optimal Health Care Inc?

Optimal Health Care Inc carries a 1.8 out of 5 rating from 4 Google reviews. Optimal Health Care Inc is a home health and hospice provider in Cumberland, Maryland, with a low overall Google rating based on just four reviews. Feedback is mixed: one reviewer praised several caregivers for being skilled and caring, while others described poor communication and frustrating administrative experiences. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

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