MyLivingChoice

Oakwood Health Services

2512 New Pine Dr

3.6(36 ratings)· Altoona average: 4.2

Oakwood Health Services, photo 11 / 6

Quick Facts

Total units
80
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
80
Facility longevity
Providing care in the area since 1983
Feedback channel
24-hour helpline available 365 days a year

What Families Think

The Good

  • Skilled nursing and short-term rehabilitation care available
  • Serving the Eau Claire, Chippewa, and Dunn County area since 1983
  • 24-hour family feedback helpline available year-round
  • Staff combines clinical and caregiving experience

AI-generated from reviews and community data.

Oakwood Health Services is a senior living community in Altoona, Wisconsin offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.6 out of 5 across 36 reviews.

About Oakwood Health Services

Oakwood Health Services is a skilled nursing and short-term rehabilitation facility in Altoona, Wisconsin, serving Eau Claire, Chippewa, and Dunn Counties. The community has provided care to the area and surrounding communities since 1983.

The facility offers long-term skilled nursing care and short-term rehabilitation services. The staff brings combined clinical and caregiving experience to deliver care to residents and their families.

Oakwood Health Services operates according to five core values: trust, engagement, competence, respect, and passion. The community emphasizes a supportive environment where staff members develop relationships with residents and their families, with a focus on helping residents achieve physical and mental progress during their stay.

The facility has established programs to support both residents and staff. Employees participate in an Employee of the Month program, monthly celebrations, and recognition boards. New team members benefit from a New Hire Mentor Program designed to help them acclimate during their first day and beyond.

Residents and families can share feedback about their experience through a 24-hour helpline available 365 days a year, allowing them to raise concerns or provide recognition of staff care.

Types of Care at Oakwood Health Services

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Oakwood Health Services

3.6overall · 36 ratings combined

3.6★ on Google (36)

Emma R

Aug 2026

via Google

Great atmosphere and a welcoming facility with supportive staff!

Cindy Sarazen

Aug 2026

via Google

The care is very good. They respond very well when my mom pushes her button. The only challenge has been the laundry, clothing being lost.

Betty Jo Easterday

Aug 2026

via Google

The staff is phenomenal. Everyone has been great. Food service is horrific. I have seen meals prepared for pets more appetizing. This part is so unacceptable.

Eden Lewan

Aug 2026

via Google

Oakwood Health Services has a welcoming environment and a team that is committed to providing quality care. The staff are friendly, professional, and clearly care about the residents and the community they serve.

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Ask about availability, pricing, or a tour. Your details go only to Oakwood Health Services, never sold or shared.

Government Inspection History

8 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 11, 2026Fire Safety StandardHealth Standard14 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2026

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2026

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2026

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2026

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2026

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2026

  • Provide special eating equipment and utensils for residents who need them and appropriate assistance.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2026

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2026

  • Give residents a notice of rights, rules, services and charges.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2026

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2026

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2026

Jun 3, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 18, 2025

Feb 20, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Feb 3, 2025

Dec 18, 2024Fire Safety StandardHealth Standard5 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 15, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025

Aug 26, 2024Health Complaint2 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 19, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2024

Jul 9, 2024Health Complaint3 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 12, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 12, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 12, 2024

Oct 25, 2023Fire Safety StandardHealth Standard6 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 16, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 16, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 30, 2023

Aug 10, 2023Health Complaint1 citation
  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 9, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Oakwood Health Services offer?

Oakwood Health Services offers Skilled Nursing / Long Term Care.

Where is Oakwood Health Services located?

Oakwood Health Services is located at 2512 New Pine Dr in Altoona, Wisconsin.

How did Oakwood Health Services do on recent health and safety inspections?

Oakwood Health Services had 8 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Oakwood Health Services?

Submit the Request Information form on this page to connect with Oakwood Health Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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