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Oak Grove Center

27 Cool St

3.8(42 ratings)

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Oak Grove Center — photo 11 / 5

Quick Facts

Total units
90
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
90
Veteran services
VA Contracted care for eligible veterans
Rehab specialty
Orthopedic rehab for joint replacement and amputation
Respite stays
Short-term respite care available
Safety feature
Alarm system for residents with cognitive deficits

What Families Think

Families describe a facility with two very different experiences depending on the type of care: the short-term rehab side is generally praised for attentive, compassionate staff, while the long-term nursing side draws serious concerns about neglect and communication. Reviewers consistently note that nursing staff are hardworking but stretched thin, and food and cleanliness fall short of expectations.

The Good

  • Rehab staff described as caring and attentive
  • Compassionate hospice care praised by families
  • Activities director engaged residents and families warmly
  • CNA and nursing staff called friendly and dedicated

The Bad

  • One report of neglect and slow medical response on long-term care side
  • One family reported poor communication during a difficult transfer
  • One report of missing personal items after move-out
  • Reviewers cite overcooked food and lack of fresh produce
  • Reviewers note bathrooms and common areas not always clean
  • Staff described as overworked with insufficient staffing

AI-generated from reviews and community data.

About Oak Grove Center

Oak Grove Center is a skilled nursing facility in Waterville, Maine offering post-hospital short-term rehabilitation as well as long-term and respite care. The facility serves individuals recovering from illness or injury with a dedicated staff focused on medical and rehabilitation needs.

The center provides orthopedic rehabilitation services including joint replacement, injury recovery, and amputation care. Common and lounge areas are available for residents to gather with friends and family, and the facility includes an alarm system to support the security of residents with cognitive deficits.

Oak Grove Center is part of Genesis Healthcare, Inc., which operates skilled nursing facilities and senior living communities alongside contract rehabilitation therapy, respiratory therapy, physician services, and staffing services.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.8overall · 42 ratings combined

3.8★ on Google (42)

Kerry Kaplan

May 2026

via Google ↗

My Mom was at Oak Grove twice in the past few months, once for rehab and then on the residential nursing home side. We felt like she received decent care on the rehab side and the staff was very caring for her. When she had to go back and was put on the residential side, it was a nightmare. She was neglected and the doctor on staff, we found to be arrogant, bull-headed and incompetent. Would not treat her for a uti until we threatened a malpractice suit. We pulled her out but it was too late- she was too ill to recover and has died. Do not put your loved ones in here. It’s horrible

Cheri

May 2026

via Google ↗

The facility was not the right fit for a dementia patient. Poor communication with staff was a big problem. The situation of transferring my family member was handled so poorly. When moving out after less than two weeks a number of personal items were missing.

Cheryl Stanhope

Jul 2024

via Google ↗

Terrible food. Over cooked veggies, macaroni over cooked. No fresh fruit -all out of a can. No fresh veggies, always out of something. Breakfast best meal of the day. Bathroom never cleaned, toilet ran all the time and would not flush. Maintenance never came. Nursing/ CNA Staff all really great, friendly, over worked, not enough of them.

Louise Marie

Jul 2024

via Google ↗

Marcia the activities director was wonderful. She engaged us in conversation and was very helpful when we had questions. It looked like everyone was getting good care. Only concern is it could be a little cleaner.

Celeste Harris

May 2023

via Google ↗

From the moment we first walked in, until my brother-in-law's passing early this morning, we could not have asked for a better place for him to be. He received the best of care, love, and compassion from each and every one of his caregivers and the entire staff. We were so grateful for his Hospice care as well. To whomever put the Marine coaster on his chest, you touched us so deeply when we walked in after he passed. That simple gesture meant so much! You treated him with such dignity and respected his wishes until the very end. You comforted all of us during this difficult time. Words cannot convey our appreciation amply.

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Frequently Asked Questions

What types of care does Oak Grove Center offer?

Oak Grove Center offers Skilled Nursing / Long Term Care.

Where is Oak Grove Center located?

Oak Grove Center is located at 27 Cool St in Waterville, Maine.

What do families say about Oak Grove Center?

Families describe a facility with two very different experiences depending on the type of care: the short-term rehab side is generally praised for attentive, compassionate staff, while the long-term nursing side draws serious concerns about neglect and communication. Reviewers consistently note that nursing staff are hardworking but stretched thin, and food and cleanliness fall short of expectations.

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