Veronica Harris
Jul 2026
Great news from the front desk to the nursing staff
4.3(1,501 ratings)· Richmond average: 4.4
1 / 5CMS Care Compare
Reviews for this OakBend location mostly describe experiences in the hospital's emergency and general care areas rather than the long-term care unit specifically. Most reviewers praise attentive nurses and clear communication from doctors, though one detailed report raised safety and communication concerns.
AI-generated from reviews and community data.
OakBend Medical Center - Jackson Street Hospital Campus is a senior living community in Richmond, Texas offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.3 out of 5 across 1,501 reviews.
OakBend Medical Center - Jackson Street Hospital Campus is a skilled nursing / long term care community in Richmond, Texas. The community is licensed for up to 36 residents.
Families rate OakBend Medical Center - Jackson Street Hospital Campus 4.3 out of 5 based on 1501 Google reviews.
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Help Me Choose4.3overall · 1,501 ratings combined
4.3★ on Google (1,501)
Veronica Harris
Jul 2026
Great news from the front desk to the nursing staff
Sylvia Bargas
Jul 2026
It was nice staff was great very professional and very caring
Lisa Johnson
Jul 2026
All nurses were very caring.. My Dr was especially kind...
Grannys Kids
Jul 2026
Was treated like a queen the pre op people were amazing understood my fear of the procedure and I have no memory or pain<br>Thank you all
Lyla Qureshi
Jul 2026
My experience at the facility’s ER was actually pretty good. However, the medicine I was prescribed for my medical emergency was “stuck in their system” and never made it to the pharmacy… no estimate was given regarding when it would be processed.<br><br>Update: Turns out nothing was sent from their end to the pharmacy. So, they miscommunicated (lied) to me.
4 inspection visits in the last three years, 11 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 26, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 1, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2023
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 7, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
OakBend Medical Center - Jackson Street Hospital Campus offers Skilled Nursing / Long Term Care.
OakBend Medical Center - Jackson Street Hospital Campus is located at 1705 Jackson St in Richmond, Texas.
Reviews for this OakBend location mostly describe experiences in the hospital's emergency and general care areas rather than the long-term care unit specifically. Most reviewers praise attentive nurses and clear communication from doctors, though one detailed report raised safety and communication concerns.
OakBend Medical Center - Jackson Street Hospital Campus had 4 government inspection visits in the last three years, with 11 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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