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OakBend Medical Center - Jackson Street Hospital Campus

1705 Jackson St

4.3(1,501 ratings)· Richmond average: 4.4

OakBend Medical Center - Jackson Street Hospital Campus, photo 11 / 5

Quick Facts

Total units
36
Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
36
Setting
Skilled nursing unit located on hospital campus

What Families Think

Reviews for this OakBend location mostly describe experiences in the hospital's emergency and general care areas rather than the long-term care unit specifically. Most reviewers praise attentive nurses and clear communication from doctors, though one detailed report raised safety and communication concerns.

The Good

  • Nurses described as attentive and caring
  • Doctors praised for clear, thorough communication
  • Quick service reported for tests like X-rays
  • Staff called warm, respectful, and thorough

The Bad

  • One report of a call light not working
  • One report describing an unsafe de-escalation situation
  • One reviewer noted doors left open, calls unanswered

AI-generated from reviews and community data.

OakBend Medical Center - Jackson Street Hospital Campus is a senior living community in Richmond, Texas offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.3 out of 5 across 1,501 reviews.

About OakBend Medical Center - Jackson Street Hospital Campus

OakBend Medical Center - Jackson Street Hospital Campus is a skilled nursing / long term care community in Richmond, Texas. The community is licensed for up to 36 residents.

Families rate OakBend Medical Center - Jackson Street Hospital Campus 4.3 out of 5 based on 1501 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at OakBend Medical Center - Jackson Street Hospital Campus

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Help Me Choose

Reviews of OakBend Medical Center - Jackson Street Hospital Campus

4.3overall · 1,501 ratings combined

4.3★ on Google (1,501)

Veronica Harris

Jul 2026

via Google

Great news from the front desk to the nursing staff

Sylvia Bargas

Jul 2026

via Google

It was nice staff was great very professional and very caring

Lisa Johnson

Jul 2026

via Google

All nurses were very caring.. My Dr was especially kind...

Grannys Kids

Jul 2026

via Google

Was treated like a queen the pre op people were amazing understood my fear of the procedure and I have no memory or pain<br>Thank you all

Lyla Qureshi

Jul 2026

via Google

My experience at the facility’s ER was actually pretty good. However, the medicine I was prescribed for my medical emergency was “stuck in their system” and never made it to the pharmacy… no estimate was given regarding when it would be processed.<br><br>Update: Turns out nothing was sent from their end to the pharmacy. So, they miscommunicated (lied) to me.

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Government Inspection History

4 inspection visits in the last three years, 11 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 7, 2025Fire Safety StandardHealth ComplaintHealth Standard4 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 26, 2025

Mar 6, 2024Fire Safety StandardHealth Standard2 citations
  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2024

Jul 14, 2023Health Complaint1 citation
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 1, 2023

Feb 13, 2023Fire Safety StandardHealth Standard4 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2023

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2023

  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 7, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does OakBend Medical Center - Jackson Street Hospital Campus offer?

OakBend Medical Center - Jackson Street Hospital Campus offers Skilled Nursing / Long Term Care.

Where is OakBend Medical Center - Jackson Street Hospital Campus located?

OakBend Medical Center - Jackson Street Hospital Campus is located at 1705 Jackson St in Richmond, Texas.

What do families say about OakBend Medical Center - Jackson Street Hospital Campus?

Reviews for this OakBend location mostly describe experiences in the hospital's emergency and general care areas rather than the long-term care unit specifically. Most reviewers praise attentive nurses and clear communication from doctors, though one detailed report raised safety and communication concerns.

How did OakBend Medical Center - Jackson Street Hospital Campus do on recent health and safety inspections?

OakBend Medical Center - Jackson Street Hospital Campus had 4 government inspection visits in the last three years, with 11 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit OakBend Medical Center - Jackson Street Hospital Campus?

Submit the Request Information form on this page to connect with OakBend Medical Center - Jackson Street Hospital Campus and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at OakBend Medical Center - Jackson Street Hospital Campus? Claim this listing to update photos, pricing, and details. It's free.

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