Karate Davis
Oct 2025
I Karate Davis have been to Northwest Health & Rehab on several occasions and would recommend this place for any one who needs rehab. The staff here are excellent and give good care.
1 / 5Quick Facts
- Total units
- 91
- Medicare rating
- 4 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 91
- Inspections
- View history (52 citations)
- Therapy services
- On-site physical therapy for rehab residents
CMS Care Compare
What Families Think
Reviews of Northwest Healthcare Center are mixed, ranging from families who praise attentive administrators and a strong rehab program to one report describing a serious safety incident and neglect. Most reviewers who mention long-term stays or rehab describe a caring, family-like staff, while a single detailed complaint raises concerns about supervision and hygiene.
The Good
- Staff described as kind and compassionate
- Rehab and physical therapy program praised repeatedly
- Administrators responsive to resident concerns
- Facility described as clean, including common areas
- Active, varied activities program for residents
The Bad
- One detailed report of an unwitnessed fall leading to hospitalization
- One report alleging staff left a dementia resident unchanged for days
- One reviewer described nurses as rude and GNAs as overworked
AI-generated from reviews and community data.
Northwest Healthcare Center is a senior living community in Baltimore, Maryland offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.2 out of 5 across 24 reviews.
About Northwest Healthcare Center
Northwest Healthcare Center is a skilled nursing and long-term care facility in Baltimore, Maryland, licensed for 91 residents. The facility provides both rehabilitation and extended care services.
Families describe a facility with dedicated staff who prioritize attentiveness and compassion. Recent leadership changes, including a new administrator and director of nursing, have been noted positively for implementing an open-door policy and responsiveness to resident concerns. Multiple reviewers highlighted the warmth of front-desk and activities staff, with one family saying the staff "will bend over backwards to try and help you get better." The building is older but families found it clean and well-maintained. Activities programming is described as plentiful.
Experiences vary significantly. While several families praised professional, family-like care, one account raised serious concerns about staff responsiveness and a resident incident. The facility holds a 3.2 out of 5 Google rating based on 24 reviews, reflecting this mixed feedback.
Types of Care at Northwest Healthcare Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Northwest Healthcare Center
3.2overall · 24 ratings combined
3.2★ on Google (24)
Craig Peterson
Oct 2025
I have been at the nursing home for approximately 5 years now. They recently changed administrator's and her name is Stephanie and also the new DON named Joan which are doing an excellent job running the place. What I like about them is they have an open door policy for the residents and will always be there to listen to you and if you have problem they will fix it. All the nurse's are very professional and do there job's. All the GNAs are very prompt at answering the call lights and helping with whatever you need. I have only had a few issues in all the time I've been here and Stephanie or Joan would help me resolve the issues. The nursing home and rooms are very clean. If you need a nursing home and rehabilitation center for your love one to stay long term or rehab then I would place them here because I know that they will be in good hands.All the staff are very polite to everyone and they all are my family. I have to give a big shout out to the administrator Stephanie and the DON Joan which are doing and excellent job running the nursing home. I have to mention Tanchell who is the activity director and does a fantastic job. I want to mention Tracy who runs the rehab and her staff who do rehabilitation with you and get you to the point you can go home. I also want to mention the smoke aide's Beverly and Kenya who do a great job. In closing I would choose this nursing for my love one if they needed to be here. In my honest opinion I would give it 5 stars. I also want to mention Debbie who is the admissions director and does a great job at what she does kudos to her. Thanks
Angel Marriott
Mar 2024
If I could give this place a 0 star rating I would. Nurse are rude and GNA's are too overwork to care about the residents. My father in law came to this facility around March 1st and not even a week later they claim he had an unwitnessed fall. He was sent to Sinai Hospital where he needed to be intubated and is currently in the ICU. This facility is hiding the truth about what really happened because why would you leave someone who has dementia unattended and they knew my father in law was demented. Also when he was there they never changed his clothes when we went to visit he the second day he was there he still had on the same clothes and lied about not having extra clothes for him to wear. Moral of the story do not send your family members here because they will end up in the ICU or worst... Dead!
Janet Johnson
Sep 2023
My brother was in this facility for three months with end stage dementia. While the building is old and not fancy, I found it to be clean, beginning with the parking lot. The staff were kind and compassionate. The people at the front desk were usually very cheerful and gave a warm welcome upon entering. The gentleman who worked there was especially kind! Whenever I visited my brother, he was clean and it was apparent they were doing everything possible to keep him safe. I never heard any of the staff complain and usually they responded to my requests. Working in a care facility such as this is not easy. People are quick to find fault. I have chosen to dwell on the good. It can't be easy watching people you have cared for die. As my brother was dying, Theresa, the Administrator came and asked me what I needed. "Anything at all she said. Then the dietician came in with a cart full of snacks in case I wanted anything. She said, "The people here are my family!" On the whole, my experience with Northwest was a positive one.
Miracle Holt
Apr 2019
Well, when I first got here, I had a rough time. I was really sick. But as time grew on, I got the hang of things. The staff here is beyond wonderful and will bend over backwards to try and help you get better! I can truly say this staff is more like an extended family. At all hours, the people really make the rehab a joyful experience. Activities are plentiful and intuitive. The Activities staff is tremendous at being resourceful and they know how to get the patients to interact. No one is left out. From there seasonal themes, to their Culinary Corner, Activities has you covered on keeping the day busy and enjoyable! PT(Physical Therapy) is a true joy to work with. They know what they can do to get the most out of you. They will have you even surprising yourself with what you are able to accomplish! The administration staff here is the cream of the crop! They do their absolute best to help in any way. So all in all, my experience here at this facility has been the best. The people here really make this place come alive! Everyone knows their position and everyone knows it well. The main thing I love is the interaction with the staff. It's great at all times! You always have someone who will LISTEN to your concerns and they are usually addressed quickly. Love my experience here and if I could, I would give them 20 stars! They are absolutely amazing in making the most out of what they have, and in my book that really says a lot about the people here!!
Government Inspection History
3 inspection visits in the last three years, 52 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jan 23, 2026Fire Safety StandardHealth Standard16 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 12, 2026
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 12, 2026
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 12, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 12, 2026
Have properly installed electrical wiring and gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 12, 2026
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2026
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2026
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2026
Construct fire resistant interior walls.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2026
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2026
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2026
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2026
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2026
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2026
Aug 26, 2024Fire Safety StandardHealth ComplaintHealth Standard25 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2024
Meet other general requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 22, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2024
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2024
Meet other general requirements that are deficient.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 22, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 22, 2024
Prepare residents for a safe transfer or discharge from the nursing home.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 22, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 22, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 22, 2024
Plan the resident's discharge to meet the resident's goals and needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 22, 2024
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 22, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 22, 2024
Construct fire resistant interior walls.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2024
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2024
Jun 26, 2019Fire Safety StandardHealth Standard11 citations
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 30, 2019
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2019
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 30, 2019
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2019
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2019
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2019
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2019
Have enough outside ventilation via a window or mechanical ventilation, or both.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 30, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Northwest Healthcare Center offer?
Northwest Healthcare Center offers Skilled Nursing / Long Term Care.
Where is Northwest Healthcare Center located?
Northwest Healthcare Center is located at 4601 Pall Mall Road in Baltimore, Maryland.
What do families say about Northwest Healthcare Center?
Reviews of Northwest Healthcare Center are mixed, ranging from families who praise attentive administrators and a strong rehab program to one report describing a serious safety incident and neglect. Most reviewers who mention long-term stays or rehab describe a caring, family-like staff, while a single detailed complaint raises concerns about supervision and hygiene.
How did Northwest Healthcare Center do on recent health and safety inspections?
Northwest Healthcare Center had 3 government inspection visits in the last three years, with 52 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Northwest Healthcare Center?
Submit the Request Information form on this page to connect with Northwest Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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