4.2(139 ratings)· Phoenix average: 4.3
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families overwhelmingly describe Northpark as a clean, well-run skilled nursing and rehab facility where nurses, CNAs, and physical/occupational therapists are named repeatedly for compassionate, effective care. Most reviewers say loved ones left stronger than they arrived, praising the therapy team and front-desk staff by name. A smaller number of reviewers report serious lapses in night-time care, slow response to call buttons, and problems with discharge planning or medication timing.
AI-generated from reviews and community data.
Northpark Health & Rehabilitation is a senior living community in Phoenix, Arizona offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.2 out of 5 across 139 reviews.
Northpark Health & Rehabilitation is a skilled nursing and rehabilitation care facility located in Phoenix, Arizona. The community provides transitional and rehabilitation care with a focus on personalized treatment approaches tailored to each patient's individual needs and goals.
The facility offers private rooms and creates custom treatment plans designed to enhance patient well-being and quality of life. Care is delivered in intimate and comfortable surroundings that support recovery and rehabilitation.
Northpark provides a varied range of activities and amenities to meet the diverse needs of its patients during their stay.
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Help Me Choose4.2overall · 139 ratings combined
4.2★ on Google (139)
Kristi Bringle
Jul 2026
My mom was at NP for 2 weeks in July 2026. The facility is very clean- the staff is very friendly-<br>We did have one issue from a night nurse who forgot her morning antibiotics.. they took care of that right away. A big shout out to Chelsea, Sonya, the entire PT/OT department! There were many other fantastic employees. I would put it on your list to visit- my sisters and I were there a lot so were very present during her stay-
Elizabeth Navarro
Jul 2026
Very good, very clean , The nurses, the staff, PT
N Santiago
Jul 2026
The staff is incredibly friendly, welcoming, and genuinely caring. The facility is exceptionally clean and well maintained, and the beautiful private rooms create a comfortable, home-like environment. I would highly recommend this skilled nursing facility to anyone looking for quality care for a loved one.
april watkins
Jul 2026
This facility is excellent. My mother was there approximately 2 weeks and she thought it was the best. Everyone was very professional and attentive to all her needs. My mother and I do not do surveys however my mother was very adamant that I do a survey on this facility to let everyone know that they were wonderful and everyone should recommend their family go here if they need rehabilitation.
Smile It Makes Things Better
Jun 2026
Recently I stayed at NorthPark Health and Rehab for 20 days after a hospital visit. There were so many positive attributes and experiences. If in need of this type of facility, I strongly encourage anyone to choose NorthPark Health and Rehab. First, the care staff was outstanding. Their professional, kind, and friendly manners helped to create a place for healing. No matter how private or nominal the task, they maintained their sense of truly caring for me. The nursing staff (Chelsea, Tameka, and John) took care of me with excellence. Furthermore, the CNAs were off the chart! Each person had her/his own way of encouraging my healing. Sonya and Lupe lovingly pushed me to the next step, yet were always there to lend a helping hand. Mya, Joselyn, Alondra, Miya displayed kindness at each moment; they became my angels in this healing process. Lee and Freddy were the angels in the night who saved me from mishaps. Each of these caregivers supported me to feel safe and positive during this difficult time. The physical and occupational therapy staff recognized my needs, growth, and terror toward my physical goals. Jen, Josh, and Chivvon were incredible. Susie had a magical way of always appearing with grace and cheer whenever a need arose. But David was the knight in shining armor I needed to guide me through my physical triumphs. I am eternal grateful to each of them. Two other people of excellence were Francisco and Yanirys Franciso maintained the facility and was always moving to make things right. When the clock in my room broke, he fixed it within minutes. It was amazing how his optimistic nature set the tone throughout the facility. Plus, Yanirys was another kindred spirit She kept my room and bathroom spotless with a smile and a laugh. I began looking forward to Yanirys visits to my room each day. Finally, you might want to know about the food. Ed oversaw the process of feeding us all. It reminded me of conference food at a nice hotel, like a Marriott. A well-balanced diet was served (with fresh fruit and vegetables) and it tasted so good. Ed’s specialties included his cheese enchiladas, fried chicken, ribs, soups, oven fried fish, and bratwurst. If I didn’t like what was on the menu, there was a list of substitutions I could pick. It was clear from the quality and taste of these meals; this kitchen was run with pride and care. The facility prides itself with a pleasant environment in all places. The single rooms with a bathroom to include a walk-in shower was greatly appreciated. The bed was comfortable and recliner a hiatus after PT/OT. I do have three complaints about the NorthPark Health and Rehab facility. One, the night staff needs additional personnel (CNAs) to adequately meet patient support and care. Thinking the night is quiet, since patients are asleep is a misnomer. Nights are when the chaos hits and only one CNA is staffed to manage it (ratio 1:18). My second complaint involves the case manager giving untimely and incorrect information regarding discharge which resulted in less than the 72 hours to complete an appeal. Finally, my complaint concerns feedback. As required, there was a grievance folder to give feedback on negative experiences. But I didn’t have a negative experience – my experience was overall highly positive. Hence, the management needs to add a compliment folder above the grievance. It would only cost the paper, manilla folder, and the time to slip the sheets into the recipient’s mailbox. Imagine the joy for the employee receiving the compliment, plus the increase to overall morale. (Remember it is crucial to always keep this process only positive for all.) During my stay, I requested to speak to the director numerous times about my idea. He never responded or even send a representative In summary, my stay at NorthPark Health and Rehab promoted healing, strengthen, and hope. I strongly recommend people remembering Northpark if they are ever in need.
5 inspection visits in the last three years, 12 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 12, 2026
Ensure that residents are free from significant medication errors.
Severity G of L: actual harm, isolatedCorrected Feb 20, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 26, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 28, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 28, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 14, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2023
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2023
Establish policies and procedures including evacuation.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022
Conduct testing and exercise requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Northpark Health & Rehabilitation offers Skilled Nursing / Long Term Care.
Northpark Health & Rehabilitation has not published its pricing. For context, communities in Phoenix that publish rates start around $5,227 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Northpark Health & Rehabilitation is located at 2020 North 95th Avenue in Phoenix, Arizona.
Northpark Health & Rehabilitation carries a 4.2 out of 5 rating from 139 Google reviews. Families overwhelmingly describe Northpark as a clean, well-run skilled nursing and rehab facility where nurses, CNAs, and physical/occupational therapists are named repeatedly for compassionate, effective care. Most reviewers say loved ones left stronger than they arrived, praising the therapy team and front-desk staff by name. A smaller number of reviewers report serious lapses in night-time care, slow response to call buttons, and problems with discharge planning or medication timing. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Northpark Health & Rehabilitation had 5 government inspection visits in the last three years, with 12 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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