Ariela Marshall
Feb 2026
Kat Campos has been incredibly kind, compassionate and helpful in our interactions at Northbrook. There are lots of other wonderful staff too who go above and beyond, but this shout out is for Kat in particular.
1 / 5Quick Facts
- Total units
- 70
- Medicare rating
- 5 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 70
- Inspections
- View history (47 citations)
- Medicare Rating
- 5-star overall rating from Medicare.gov
- Facility Size
- Large building with capacity for 70 beds
- Medical Oversight
- Medical Director visits facility in person weekly
CMS Care Compare
What Families Think
Reviewers describe Northbrook Healthcare Center as a compassionate, competent skilled nursing and rehab facility where staff are quick to notice health changes and families feel well-informed. Multiple reviews highlight successful recoveries after major medical events and praise the medical director's involvement, food quality, and cleanliness. The facility holds a 5-star overall Medicare.gov rating.
The Good
- Staff quickly recognize and respond to health changes
- Medical Director visits in person weekly
- Successful rehab outcomes after pneumonia, surgery
- Food described as delicious and thoughtfully accommodated
- Facility reported clean, free of odors
- Outdoor therapy sessions and hummingbird feeders by rooms
AI-generated from reviews and community data.
Northbrook Healthcare Center is a senior living community in Willits, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 18 reviews.
About Northbrook Healthcare Center
Northbrook Healthcare Center is a nursing home providing short-term rehabilitation and long-term care in Willits, California. The facility offers 24-hour nursing care under the direction of in-house physicians, with staff working with residents, families, and healthcare providers to create comprehensive care and treatment plans tailored to individual needs.
The center provides both short and long-term rehabilitation services designed to help residents regain strength and mobility. Nursing staff deliver hands-on therapeutic approaches as part of the facility's care model, with a focus on helping residents return to living life to their fullest potential.
Northbrook Healthcare Center offers a wide variety of activities for residents, with a monthly activity calendar packed with options designed to keep residents active and engaged. The facility has earned a 5-star overall rating from Medicare.gov.
Types of Care at Northbrook Healthcare Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me ChooseReviews of Northbrook Healthcare Center
4.3overall · 18 ratings combined
4.3★ on Google (18)
Thomas Smith
Jan 2026
Compassionate Staff from top to bottom, Food was pleasantly delicious, Thank you to all the staff that were involved in my journey!
Tatiana Saengkeo
Jan 2026
My husband and I are thankful for the great service in the Northbrook Health Center!!! The wonderful team of workers really create the miracle here!!! They help people to rehabilitate after different deseases. After two weeks my husband was able to recover his health after pneumonia!!! I would like to express my gratitude for incredible work of the professionals in the Northbrook Health Center: NCA -Lisa, Tara, Charity, Otelo, Stephanie, Christian, Jenny, Anthony, Daisy, Kiara; Nurses -Carlos, Michael, Jeff, Hetal; House Keeper - Alejandra; Occupation Therapist -Jony; Speach Therapust - Emy; and Physical Therapist - Ivan!!! Thank you for your professionalism, kindness, and compassion!!!
David Slone
Jul 2025
First class experience great people very helpful, very knowledgeable and they have brought me back to normal life almost. Triple bypass at 85 years old, amazing surgeon Dr Dunnington at St Helena California Adventist health I love to see the hummingbirds, every room has a feeder out side the room window and usually at least one hummingbird, that has been my experience. The staff can take you outside when able and Door Dash is allowed and all the TVs are smart and have YouTube premium available, which I subscribe to $15. per month, a great value. But they got to stop serving sweet and low, that's the most awful sugar substitute in the world, and should be outlawed, !!
Summer Peck
Jan 2025
Northbrook staff embraces compassionate care for their residents. The staff is not only caring but also incredibly competent. Any slight changes in a residents status are recognized quickly by the nurses and CNAs. Appropriate treatments are put in place right away to prevent repeat trips to the hospital. Northbrook’s Medical Director Dr. Seema Rao is not only incredibly knowledgeable having been a geriatrician for 33 years, she is easy to get in touch with, comes to the facility in person every week, and initiates above satisfactory plans of care. She orders appropriate lab work, focuses on pain management, and appropriate follow ups/referrals. She is always willing to take the time to give Northbrook’s families and patients a phone call if they have questions about the their plan of care. The administrative staff works hard to make sure they are addressing patient and family concerns as quickly as possible. It’s very clear that Northbrook strives to be not only the care giver of choice, but also the employer of choice in their community. They often grow and develop staff from within, will send their staff to additional trainings, and always make sure that they have a resource in the company for support. The culture in the building is joyful and happy. It’s a large building that has capacity for 70 beds so the residents have a nice space in their rooms. They have a nice backyard for families to visit. Often when whether permits the therapy department will do their sessions outdoors. Northbrook’s therapy department not only focuses on rehabilitating their patients physically, but also looking at the patient as a whole person and designs therapy plans that meet their physical needs but also sensory needs. The activities department does group activities all day long and for residents that don’t enjoy groups they will spend 1:1 time and make sure the resident has the materials they need to do activities they enjoy while in the facility. Social services and nursing focus on mental and emotional well-being providing support where needed especially after stressful hospital experiences or surgeries. Northbrook’s kitchen goes above and beyond to initiate therapeutic diets for the resident’s but additionally doing interviews and follow ups with the residents to ensure their preferences and dislikes of food are met. Shout out to the housekeeping department as well. The classic nursing home smell that many of us have encountered in other facilities does not exist at Northbrook. It is clean and odor free! Thank you Northbrook for your dedication to exceptional care of residents in Willits, Mendocino County, Lake County, Sonoma County and beyond!
Government Inspection History
5 inspection visits in the last three years, 47 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jan 30, 2026Fire Safety StandardHealth Standard15 citations
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 26, 2026
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 11, 2026
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 11, 2026
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 11, 2026
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 26, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 26, 2026
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2026
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2026
Provide rooms that can be unlocked from inside without a key.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2026
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2026
Have simulated fire drills held at unexpected times.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 11, 2026
Dec 29, 2025Health Complaint1 citation
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 16, 2026
Apr 10, 2025Fire Safety StandardHealth Standard9 citations
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 29, 2025
List the names and contact information of those in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 22, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2025
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2025
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2025
Conduct testing and exercise requirements.
Severity C of L: potential for minimal harm, widespreadCorrected May 2, 2025
Mar 5, 2025Health Complaint1 citation
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2025
Mar 27, 2023Fire Safety StandardHealth Standard21 citations
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023
Have a plan that describes the process for conducting QAPI and QAA activities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023
Ensure that testing and maintenance of electrical equipment is performed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2023
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2023
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2023
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Northbrook Healthcare Center offer?
Northbrook Healthcare Center offers Skilled Nursing / Long Term Care.
Where is Northbrook Healthcare Center located?
Northbrook Healthcare Center is located at 64 Northbrook Way in Willits, California.
What do families say about Northbrook Healthcare Center?
Reviewers describe Northbrook Healthcare Center as a compassionate, competent skilled nursing and rehab facility where staff are quick to notice health changes and families feel well-informed. Multiple reviews highlight successful recoveries after major medical events and praise the medical director's involvement, food quality, and cleanliness. The facility holds a 5-star overall Medicare.gov rating.
How did Northbrook Healthcare Center do on recent health and safety inspections?
Northbrook Healthcare Center had 5 government inspection visits in the last three years, with 47 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Northbrook Healthcare Center?
Submit the Request Information form on this page to connect with Northbrook Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Northbrook Healthcare Center? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Willits.
Redwood Coast Seniors
Fort Bragg, California21.5 mi
4.7(53)
Assisted Living
Mountain View Assisted Living & Memory Care
Ukiah, California22.3 mi
4.5(13)
Assisted LivingMemory Care
Harmony One Care Home
Ukiah, California22.3 mi
Assisted Living
Dalistan Care Home
Ukiah, California22.3 mi
4(7)
Assisted Living
Ukiah Post Acute
Ukiah, California22.3 mi
3.9(31)
Skilled Nursing / Long Term Care
Redwood Cove Healthcare Center
Ukiah, California22.3 mi
3.5(22)
Skilled Nursing / Long Term Care