4.2(77 ratings)· Northbrook average: 4.5
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Northbrook Health and Rehab is a skilled nursing and rehab facility where many families describe staff—CNAs, nurses, and administrators—as caring and responsive, especially during hospice and rehab stays. However, a couple of reviewers reported serious concerns about staffing cuts and one instance of neglect following a change in ownership, which is worth asking about directly.
AI-generated from reviews and community data.
Northbrook Health and Rehab is a senior living community in Northbrook, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 77 reviews.
Northbrook Health and Rehab in Northbrook, Illinois offers skilled rehabilitation, memory care, and specialty wound care services. The facility has earned the highest rating from the Centers for Medicare & Medicaid Services.
The community provides comprehensive medical support including medication administration, doctor appointment scheduling, and nursing care. Staff assist residents with activities of daily living and personal care needs, with attention to maintaining clean rooms and comfortable accommodations.
Residents can enjoy various amenities including cable TV, Wi-Fi, and diverse dining options. The facility offers live entertainment and a rooftop terrace for outdoor relaxation. Inviting common spaces are available throughout the community for social activities and quiet moments.
The staff across all departments, including housekeeping, maintenance, certified nursing assistants, and nurses, are described as supportive, friendly, and attentive to resident comfort and well-being. The facility accepts most insurance plans, Medicare, Medicaid, and Medicaid pending.
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Help Me Choose4.2overall · 77 ratings combined
4.2★ on Google (77)
L C
Jun 2026
I'm actively looking elsewhere to move my grandpa after discovering him in his own feces. This is unacceptable and all the Administrator and Director of Nursing could do was to blame cost cutting measures because of ownership that took over the place. Omg!!
A KN
Jun 2026
The staff here truly care about the residents. The CNAs and nurses are always willing to go above and beyond. The building is clean and full of friendly faces. It’s clear that everyone here takes pride in what they do.
J P
Jun 2026
Got my grandma out of here after the Admin told me this place was taken over by some cost cutting owners from Waukegan. I was just complaining to him about the staffing and he blamed it all on new ownership. He said "you'll get everything the Waukegan facility gets and more".....I definitely do not recommend this place for your elderly loved ones.
Simply CPR LLC
Mar 2026
I came in for a tour and was incredibly impressed with the recent renovations, cleanliness, and friendly team! The patients seem genuinely happy to be there! The administrator, Director of nursing and social worker made my team and I so comfortable and welcome. I cannot say enough good things about this place!
G Z
Jan 2026
This review is based on my own experiences. After extensive hospital stay 86 years old Mom started rehab here. Rehab team is Very Good, week after week they work hard to get Mom back on her feet. They try everything ,new treatments,new techniques no matter how many excuses she came up with . She improved allot ,but at the end couldn’t get back to her base line because of her new condition.After months of trying ,Mom decided to stay here for good as resident. People that work here truly care .From darling young lady at Reception who helped me many times with delivering food I dropped off to Moms room to cleaning lady who worked here for over 20 years taking pride in what she does best. This are just few staff members ( in my opinion) who going above and beyond everyday to make a difference. Starting from Administrator -Taylor who is hands on and always able to find solutions to any problem arising, he personally helped my Mom move to another room ( when I couldn’t be there) . Alicia who helped guide us with many details on care meetings. LU who is head of nursing and overseeing care always watches closely that all assistance and support from Nurses and CNAs beyond expectations. Slava at the office -was one of first people to advise me on this facility ,also did everything possible to assist with becoming resident.Often visiting Mom in her room making sure everything was okay. Kitchen manager is super kind and helpful. I agree with comment that furniture need updating and allot of room for improvement on nutritional value in meals,but Overall , human factor is most important for us and Mom. It heartwarming to know that this Team is solid and helpful. Thank You for your hard work.
4 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 24, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 18, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 18, 2025
Have elevators that firefighters can control in the event of a fire.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 18, 2025
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 18, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 18, 2025
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 18, 2025
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2024
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2024
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2024
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2024
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 13, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 13, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Feb 14, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 14, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 14, 2023
Have proper power supply for life support equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 14, 2023
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 14, 2023
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 14, 2023
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Northbrook Health and Rehab offers Skilled Nursing / Long Term Care.
Northbrook Health and Rehab is located at 4101 Lake Cook Road in Northbrook, Illinois.
Northbrook Health and Rehab carries a 4.2 out of 5 rating from 77 Google reviews. Northbrook Health and Rehab is a skilled nursing and rehab facility where many families describe staff—CNAs, nurses, and administrators—as caring and responsive, especially during hospice and rehab stays. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Northbrook Health and Rehab had 4 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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