MyLivingChoice

North Idaho Home Health

850 W Kathleen Ave

3.9(7 ratings)· Coeur d'Alene average: 4.5

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North Idaho Home Health, photo 1

Quick Facts

Medicare quality
3.5 of 5 stars

Home Health Compare

Medicare certified
Since 1979
Therapy services
In-home physical and occupational therapy sessions

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

North Idaho Home Health provides in-home nursing, physical therapy, and occupational therapy services in Coeur d'Alene, with reviewers split between highly positive recovery experiences and a few serious complaints about care quality and business practices. Several reviewers praised the professionalism of nurses and therapists, while others reported delays, pressure tactics, and one troubling wound care outcome.

What reviewers praise

  • Personalized one-on-one physical therapy at home
  • Skilled wound care nursing visits
  • Occupational therapy helped patients regain independence
  • Staff described as pleasant and professional
  • Therapist caught an undiagnosed health issue

What reviewers flag

  • One report of pressure tactics discouraging switching agencies
  • One report of misdiagnosed wound care leading to MRSA infection
  • One report of significant delays before starting services
  • One report of a nurse giving inappropriate medical advice

AI-generated from reviews and community data.

North Idaho Home Health is a senior living community in Coeur d'Alene, Idaho offering Independent Living. Families rate it 3.9 out of 5 across 7 reviews.

About North Idaho Home Health

North Idaho Home Health is a Medicare-certified home health agency based in Coeur d'Alene, serving clients in their own homes since 1979. Operating as a nonprofit, the agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, and medical social services.

The agency holds a CMS quality rating of 3.5 out of 5 stars. Reviewers describe mixed experiences with the agency's services. Some families report strong outcomes from therapy, with one noting that physical therapy helped a family member regain independence ahead of schedule following surgery. Others report concerns about service delays, care quality, and communication, including issues with wound assessment and specialist consultation.

Types of Care at North Idaho Home Health

Home HealthIndependent Living

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Reviews of North Idaho Home Health

3.9overall · 7 ratings combined

3.9★ on Google (7)

Donna Hunt

Feb 2023

via Google ↗ · Report

Family member had this agency to do wound care . Ankle ulcer present x 1 year and was told it was chronic and would never heal. Turns out it was infected with MRSA and this agency never consulted with specialist or cultured the wound. After 5 months with another agency it healed completely from stage 3 . Also initial nurse here told us that the COVID vaccine contained King Cobra venom and advised not to get it. I get that people have various opinions but they should have kept their opinion to themselves. She should not have advised against following doctor orders.

Rick Clark

Dec 2020

via Google ↗ · Report

I've been dealing with a diabetic wound for a long time, The nurses with North Idaho Home Health would come out two or three days a week and change the dressing, They were all very pleasant and professional. My treatment has changed but I did appreciate the work they did with me. Thank you,

E Biker

Feb 2020

via Google ↗ · Report

After my elderly father had major surgery at Seattle Harborview Hospital he was offered rehab services with North Idaho Home Health. Physical Therapist, Sara N., set up in-home personalized one-on-one sessions during his recovery. She helped him gain his independence back, and he actually enjoyed and looked forward to his bi-weekly appointments. Sarah also discovered an underlying health issue we were NOT aware of and it is now under control with new medications. Sarah is an exceptional caregiver, very professional and her companion care and physical therapy was greatly appreciated!

Robert Dixon

Jan 2019

via Google ↗ · Report

I've used North Idaho Home Health on two occasions after a shoulder replacement. I'm handicapped and when my insurance company refused to send me to a a facility till i was able to take care of myself, I was referred to North Idaho Home Health. With their assistance from Ocupational Therapy, Physical Therapy, bathing, and a nurse I made not only a full recovery but we'll ahead of schedule. If you need kind and caring people to help gIve you the guidance and assistance added with your own hard work ,they will help to put you on the road to recovery.

PAIGE

Dec 2018

via Google ↗ · Report

I am very upset with this agency. They have a major delay in services, and they bully patients to choose them. My mom chose a different home health company over north Idaho because she did not like how long it took them to come out to see her. They called after the other agency started her and told her that since she was on service with them, she had to stay with them. They told her she was doing something illegal to switch to another agency. This greatly upset my 93 year old mother and I had to reassure her she was not doing anything wrong. That it’s always patients choice and we can fire an agency at anytime. I will never use North Idaho home health. Definitely pressure these sweet seniors and lie about how home health works.

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By submitting, you're okay with us and North Idaho Home Health reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Medicare Quality of Care

North Idaho Home Health is a Medicare-certified home health agency (certified since 1979). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency81%US 79%
  • Rated their overall care 9 or 10 out of 1085%US 85%
  • Care was given in a professional way90%US 89%
  • The team communicated well88%US 86%
  • The team discussed medicines, pain and home safety87%US 82%

252 completed patient surveys, 31% response rate.

Hospital outcomes

  • Discharged to the community93%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)11%US 11%Same as

How patients did

  • Care started within 2 days of referral99%US 94%
  • Patients got better at walking or moving around90%US 83%
  • Patients got better at getting in and out of bed91%US 83%
  • Patients got better at bathing93%US 86%
  • Patients' breathing improved91%US 85%
  • Patients got better at taking medications correctly88%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations72%US 61%

Service area

North Idaho Home Health reports serving 12 ZIP codes, including Coeur d'Alene, Post Falls, Athol, Bayview, Careywood, Harrison, Hayden, Rathdrum, Spirit Lake, Worley. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 137019. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does North Idaho Home Health offer?

North Idaho Home Health offers Home Health and Independent Living.

Where is North Idaho Home Health located?

North Idaho Home Health is located at 850 W Kathleen Ave in Coeur d'Alene, Idaho.

What do families say about North Idaho Home Health?

North Idaho Home Health carries a 3.9 out of 5 rating from 7 Google reviews. North Idaho Home Health provides in-home nursing, physical therapy, and occupational therapy services in Coeur d'Alene, with reviewers split between highly positive recovery experiences and a few serious complaints about care quality and business practices. Several reviewers praised the professionalism of nurses and therapists, while others reported delays, pressure tactics, and one troubling wound care outcome. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from North Idaho Home Health?

Yes. North Idaho Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.

Do I need a referral to use North Idaho Home Health?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit North Idaho Home Health?

Submit the Request Information form on this page, or contact North Idaho Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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