MyLivingChoice

Nexus Homecare LLC

1390 Southside Dr Ste 119

4.8(16 ratings)· Salem average: 4.5

Nexus Homecare LLC — photo 11 / 5

Quick Facts

Medication management
Medication reminders supervised by a registered nurse
Transportation
Provides rides to medical care, errands, and social activities

What Families Think

Nexus Homecare LLC offers non-medical in-home personal care in Salem, Virginia, with most reviewers praising the compassion, communication, and caregiver matching provided by staff like Marycatherine Cecil-Turner. One detailed negative review, however, raises serious concerns about caregiver trustworthiness and follow-through during a client's hospitalization.

The Good

  • Compassionate, professional caregivers praised by multiple reviewers
  • Reliable scheduling and clear communication noted
  • Staff help match clients with the right caregiver fit
  • Guidance offered to help families avoid assisted living
  • Highly recommended by several reviewers

The Bad

  • One report of caregivers searching through client's belongings overnight
  • One report of no follow-up after client was hospitalized
  • No published pricing information

AI-generated from reviews and community data.

About Nexus Homecare LLC

Nexus Homecare LLC provides non-medical assisted services in Salem, Virginia, enabling clients to receive care in their own homes. The company is fully licensed, bonded, and insured, with a team of experienced caregivers who follow strict safety protocols aligned with CDC, federal, state, and local guidelines.

Services include assistance with activities of daily living such as bathing, grooming, dressing, eating, and feeding, along with companionship and conversation. The company also provides light housekeeping services including dusting, vacuuming, laundry, changing bed linens, and other household tasks to support clients in maintaining their homes.

Specialized services offered by Nexus Homecare include medication reminder services supervised by a registered nurse to help keep medications and schedules organized in compliance with doctor's orders. The company emphasizes nutrition as part of proper in-home care, offering meal planning and preparation services to help maintain clients' health and well-being.

Companion care is available for individuals experiencing loneliness, with caregivers spending time with clients, helping with simple tasks, playing games, and encouraging socialization and community outings. Transportation assistance is also provided to help seniors live independently, prevent isolation, and ensure access to medical care, errands, and social activities.

Types of Care

Home Health and Hospice

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Reviews

4.8overall · 16 ratings combined

4.8★ on Google (16)

Kent Bartley

May 2026

via Google

It won't let me give zero stars so one it is. Be cautious. While I initially thought they were good time proved otherwise. My mother was hospitalized and when they thought she would be coming back home for them to care for her they were texting and calling to see when she would be back. Sounds nice, right? The second time she went in and they realized the money train was stopping nothing, not a peep. In addition, when my mother had overnight respite care some of the caregivers made it a habit to go in other rooms they had no business in once my mother was in bed and search through items. I have videos of them going through wallets and other items I assume to see what they wanted for themselves. Anyone that is using a cell phone to light what they are looking at is obviously up to no good. use at your own risk. Sadly they are one of the few that accepts Medicaid so your choices are limited.

Jason Nichols

Nov 2025

via Google

Nexus Homecare LLC in Salem is outstanding! The caregivers are compassionate, professional, and truly caring. They go above and beyond for your family. Communication is excellent and scheduling is reliable. Highly recommend—best home care service in the Roanoke Valley.

G Hanes

Oct 2025

via Google

When an elderly family member experienced a decline in health, I reached out to Nexus Homecare for guidance. They were compassionate and provided the information needed for my family to make an informed decision. I love that the Nexus team strives to match the client with a caregiver who will be the right fit.

Mary Dillon

Oct 2025

via Google

Marycatherine got me oriented to the whole home help situation and walked me through getting help set up for a disabled friend, what a relief! Nexus employees seem able to offer more help than others with the variety things that need doing for someone in this kind of trouble. Extremely helpful and highly recommended!

Jessica Creasy

Oct 2025

via Google

Working with Marycatherine Cecil-Turner was absolutely amazing. Not only did she help my great aunt get help so she could stay in her home and not have to go to assisted living, but she made sure we were walked through every step of the process. I cannot recommend Nexus Homecare more!

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