New Horizons in Klamath Falls, Oregon provides home health and hospice care, serving patients who need support to remain in their own homes. The agency is rated 4.3 out of 5 stars across 44 reviews.
Family experiences with New Horizons center on individual caregiver quality. Families consistently praise specific caregivers for going above and beyond, one family noted that a caregiver "cares about the whole person," attending not only to a stroke patient's physical needs but also supporting the spouse's own wellbeing. Another family described their parent's caregiver as "truly amazing" after years of reliable, compassionate care. However, service consistency has been a concern: some families report missed shifts with delayed replacement coverage, and one reviewer cited communication gaps between office and field staff, noting that calls often go unreturned and nursing visits are infrequent.
The variability in experience appears to depend heavily on which caregiver is assigned. Families who receive consistent, engaged caregivers describe meaningful improvements in quality of life for both patients and themselves; those experiencing staffing gaps or communication issues express frustration despite acknowledging the company's overall commitment.
