TAXI Will
Feb 2026
I had a loved one over here the staff was great Haley who helped us get in there was phenomenal Chastity was great the whole experience was great I recommend very dearly
3.6(42 ratings)· Cedar Park average: 4.4
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families describe New Hope Manor as a smaller, older-looking skilled nursing facility where staff are consistently praised for warmth, responsiveness, and communication. Reviewers highlight specific staff members by name for going above and beyond, and several noted smooth transitions during hospice and post-hospice care. One reviewer candidly noted no facility is perfect, but overall experiences skew strongly positive.
AI-generated from reviews and community data.
New Hope Manor is a senior living community in Cedar Park, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 42 reviews.
New Hope Manor is a skilled nursing and long-term care facility in Cedar Park, Texas, with a licensed capacity of 114 residents.
Families consistently praise the staff's genuine warmth and attentiveness. Multiple reviewers highlight how quickly their loved ones felt at home, with one family noting staff "treat him like their own family member." Named caregivers, including Perla, Maria, Haley, and Chastity, receive specific recognition for compassion and responsiveness. The facility's communication stands out; one family reported being called within 24 hours of intake. Staff across departments, from nursing and therapy to dining and maintenance, are described as going "out of their way" to provide respectful care. One family acknowledged that while the building appears older from the outside, the care team inside delivers exceptional attention.
New Hope Manor holds a 3.6/5 Google rating based on 42 reviews, reflecting strong appreciation for staff and care quality, with families viewing it as a welcoming environment even during transitions like hospice care.
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Help Me Choose3.6overall · 42 ratings combined
3.6★ on Google (42)
TAXI Will
Feb 2026
I had a loved one over here the staff was great Haley who helped us get in there was phenomenal Chastity was great the whole experience was great I recommend very dearly
Shalyn Cofield
Jun 2025
Our experience with NHM has been the sweetest and most comforting journey. When you drive by, you’ll see a smaller building that appears a little older but when you go for a visit, you’ll meet the kindest and most attentive care team! Whether it’s dining, therapy, office, maintenance, activities or nursing & CNAs, every team goes out of their way to care for my mom with incredible respect and professionalism. I’m so very thankful I found this special place!
Mae Sky
Sep 2023
I just wanted to give a HUGE shout out to the New Hope Manor Staff for taking excellent care of my Grandfather. He has lived in the facility for several months now and I couldn't ask for better response and love. They treat him like their own family member. I keep in close contact with the staff to ensure everything is OK and the communication is EXCELLENT, they even called within 24 hours to make sure of what my expectations are and the goals I want to accomplish while he is there. I believe communication in a nursing home where your loved one is makes for a positive outcome for everyone.
Steve Sosinski
Aug 2023
New Hope Manor is a nice facility. My mother was admitted there in a hospice status and the entire staff welcomed us with open arms and showed great compassion. We were fortunate that she came out of hospice status and the NHM team helped us make a smooth transition back to a regular routine. When choosing a facility for your loved one, it's important to keep in mind that no facility is perfect. You are making a decision that will greatly impact the day-to-day well-being and life of your loved one, so finding the right balance takes time and patience with the caregivers at any facility. While I can't say that the NHM team was perfect, I can say over all that they were fully engaged, sincerely cared about my mom's needs, and promptly addressed any situations or issues that we brought to their attention. Thank you, NHM Team.
Jennifer Killian
Sep 2019
My father was a resident at New Hope Manor for a little over a year. From day one we felt welcomed and cared for. My dad soon began calling New Hope Manor “home.” This alone was a huge testament to the level of comfort he felt in such a short time. I’d especially like to recognize, Perla and Maria, two of the most genuine, caring, hard-working, compassionate people I have ever encountered--they are the best of the best! Kay, the social worker, went above and beyond many times for my dad and our family. Lily, the director of nursing, is on top of her staff and is very professional. April, the activities director, is great, loves her job, and loves the residents. My dad always looked sharp--hair, beard, etc.--Lori and the in-house salon is top-notch. The cleaning staff kept the facility looking and smelling great. My dad had no complaints on the food--he loved it and they were always generous with whatever he wanted. Joe and his maintenance staff were always kind and helpful. Overall, we are very pleased with our experience, and would highly recommend New Hope Manor.
9 inspection visits in the last three years, 26 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 19, 2026
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 15, 2026
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2026
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 19, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 19, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 11, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 30, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 30, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 30, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 21, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 21, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 26, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 17, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2023
Assure that each resident’s assessment is updated at least once every 3 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
New Hope Manor offers Skilled Nursing / Long Term Care.
New Hope Manor has not published its pricing. For context, communities in Cedar Park that publish rates start around $3,473 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
New Hope Manor is located at 1623 W New Hope Dr in Cedar Park, Texas.
New Hope Manor carries a 3.6 out of 5 rating from 42 Google reviews. Families describe New Hope Manor as a smaller, older-looking skilled nursing facility where staff are consistently praised for warmth, responsiveness, and communication. Reviewers highlight specific staff members by name for going above and beyond, and several noted smooth transitions during hospice and post-hospice care. One reviewer candidly noted no facility is perfect, but overall experiences skew strongly positive. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
New Hope Manor had 9 government inspection visits in the last three years, with 26 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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