MyLivingChoice

New Hanover House

3915 Stedwick Ct

3.9(17 ratings)· Wilmington average: 4.5

New Hanover House — photo 11 / 5

Quick Facts

Care escalation
Offers skilled nursing / long-term care on-site
Memory care security
Controlled access with monitored common spaces
Management history
Facility has changed management multiple times

What Families Think

Reviews for New Hanover House are mixed, with some families praising recent improvements in cleanliness and staff friendliness, while others report serious lapses in care and facility upkeep. The community offers assisted living and secured memory care in Wilmington, North Carolina, but a change in management history appears tied to inconsistent experiences.

The Good

  • Staff described as friendly and helpful
  • Secured memory care unit for wandering risk
  • Recent reviewers note noticeable cleanliness improvements
  • Pet visits reported to bring residents joy

The Bad

  • One report of a dangerously hot oxygen tank and wrong oxygen level
  • One report of significant unexplained weight loss in a resident
  • Multiple mentions of laundry issues and mixed-up clothing
  • One reviewer described filthy rooms and poor communication from staff

AI-generated from reviews and community data.

About New Hanover House

New Hanover House is an assisted living and memory care community located in Wilmington, North Carolina. The facility provides personalized support for older adults who need help with daily activities while maintaining independence, as well as specialized care for individuals with Alzheimer's disease, dementia, and other memory-related conditions.

Assisted living residents receive help with bathing, dressing, medication management, and meal preparation in a safe and comfortable environment. The community offers private or semi-private accommodations, social activities, and amenities designed to enhance quality of life, with 24/7 trained staff providing compassionate care and engagement opportunities.

Memory care at New Hanover House is designed to support residents with cognitive decline through a safe, secure environment with 24/7 trained staff providing personalized care and structured routines. Features include secured entrances, sensory-based programming, and specialized dining to meet residents' unique needs while promoting cognitive health and well-being.

The community also offers secured living areas for residents who may be at risk of wandering or require extra protection due to cognitive or physical challenges. These specialized areas feature controlled access, monitored common spaces, and trained staff available around the clock to ensure safety while promoting independence and engagement through structured daily activities and personalized care plans.

Types of Care

Assisted LivingIndependent LivingSkilled Nursing / Long Term Care

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Reviews

3.9overall · 17 ratings combined

3.9★ on Google (17)

Kathy Sinsel

Feb 2026

via Google

My 95 yrs old and 90percent blind godmother has been there a month or so. At least the place smells better than most. BUT... her oxygen tank was very hot to touch because it was placed too close between the bed and wall 😞 And the level set was below one and needs be on 3+. Of course the clothes are already mixed up and was told by staff (very friendly) that the dyers were all down and most of the washers. She's lost 17 pounds in a month and isn't sick! So about the food?!? There is a very accommodating Cynthia that I appreciate.❤️‍🩹

Brandon Ballard

Dec 2023

via Google

I had the pleasure to visit New Hanover House recently and I was very impressed with the facilities and staff. Everyone seemed so friendly and my relative loves living there.

ASHLEY N MULLINS

Feb 2023

via Google

After reading some of the older reviews, I had my hesitations regarding the facility and staff. However, it is evident there have been many positive changes! The facility is clean, inviting, and well cared for. The staff is also excellent! Everyone I have had contact with there has been friendly and extremely helpful! I highly recommend.

Henry Kluepfel

Oct 2020

via Google

I enjoy my resident in the NHH assisted living and memory care. They all have a service dog 🐕‍🦺 visit with them. JANEAUSTIN is her name and she now 11 years younger. She was born a might she a great 👍 pal for me, and my son

J M

Apr 2019

via Google

The place used to be in better condition years ago. But its changed management multiple times and now its filthy and poorly run. Resident rooms are filthy, no contact from staff about your loved one, poorly maintained grounds with trash everywhere, staff couldnt care less.

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Frequently Asked Questions

What types of care does New Hanover House offer?

New Hanover House offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.

Where is New Hanover House located?

New Hanover House is located at 3915 Stedwick Ct in Wilmington, North Carolina.

What do families say about New Hanover House?

Reviews for New Hanover House are mixed, with some families praising recent improvements in cleanliness and staff friendliness, while others report serious lapses in care and facility upkeep. The community offers assisted living and secured memory care in Wilmington, North Carolina, but a change in management history appears tied to inconsistent experiences.

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