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Reviews of New Dimensions Home Health Care are sharply mixed, with some families praising compassionate nurses and responsive office staff, while others describe serious lapses in staffing, communication, and billing accuracy. The lower overall rating reflects real concerns about consistency of care and follow-through.
AI-generated from reviews and community data.
New Dimensions Home Health Care, Inc. is a home health agency serving Fergus Falls, Minnesota offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 2.6 out of 5 across 9 reviews.
New Dimensions Home Health Care, Inc. provides home health and hospice services to residents in Fergus Falls, Minnesota. The agency serves clients requiring in-home support, nursing visits, and end-of-life care.
Family experiences with New Dimensions are mixed. Some families praise the nursing staff for showing genuine compassion and attentive care during weekly visits, and describe office staff as organized and responsive. Others report significant challenges with service continuity, particularly staffing shortages that have led to cancelled aide visits, sudden schedule changes without notice, and difficulty reaching the agency to resolve billing or scheduling issues. One family noted that initial professional service declined over time due to unfilled positions.
The agency holds a 2.6 out of 5 Google rating based on 9 family reviews, reflecting both strong satisfaction from some families and frustration from others regarding communication, staffing reliability, and administrative responsiveness.
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Help Me Choose2.6overall · 9 ratings combined
2.6★ on Google (9)
Darcy Koeckeritz
Mar 2025
We have been very greatful to have New Dimensions part of my moms care. The weekly nurse visits show compassion, quality attentive care and genuine concern for my mom. The staff at New Dimensions is courteous, responsive and very pleasant to work with. I am grateful for their care.
Rachel Bishir
Mar 2024
Very poorly run. They have no regard for their clients. They don't call and notify their clients if your house keeper calls in, quits, or a schedule change. You have to chase them down to find these things out. My last straw was a schedule change. They swapped me and another clients time that lives in my building, for no reason at all. She was as bad as me because it didn't work for either one of us. No answers when I called the office, just because. And there are others where I live who feel the same way. I don't recommend it.
Diane Thorson
Mar 2022
Contacted the agency three times to inform them they were billing the wrong insurance plan for my brother. Obviously they do not want to be paid for the visit. It doesn’t seem to have an impact on calling them to make the correction. Very disappointed in this aspect of their service.
Candice Hasbargen
Jul 2017
I have had no issues with N.D. Their office staff is friendly and have a handle on their clients and crew and all of the bureaucracy being a State/Fed reimbursed business. Previous providers didn't know which office you should call for whom, who was where or doing what. I have been very pleased with New Dimensions.
SHAWN SIEDOW
Feb 2015
They are courteous and very professional. They really made me feel as tho they cared at the start, but as time went on their services dissipated. Because of their inability to fill needed aid positions I no longer have an aid. Due directly to that I have been shaking for more than a week, a bath takes me 3 hours, and now arthritis is developing because of the shaking the aids used to work on. I am also NOW out of two prescriptions, and when my nurse comes every 2 weeks, She is in her car before I can get to the door. When I told my nurse how well the aids used to help, she merely replied "Ya, I heard about that". What's that mean? The caring feeling has definitely vanished This NEVER would have happened with the original people
New Dimensions Home Health Care, Inc. is a Medicare-certified home health agency (certified since 1996). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
1.5 / 5
Medicare star rating
Services offered
Hospital outcomes
How patients did
Service area
New Dimensions Home Health Care, Inc. reports serving 33 ZIP codes, including Alexandria, Battle Lake, Beardsley, Bluffton, Browerville, Browns Valley, Carlos, Chokio, Clarissa, Clitherall and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 248038. National figures are the average across all certified agencies.
New Dimensions Home Health Care, Inc. offers Home Health.
New Dimensions Home Health Care, Inc. is located at 312 N Tower Rd in Fergus Falls, Minnesota.
Reviews of New Dimensions Home Health Care are sharply mixed, with some families praising compassionate nurses and responsive office staff, while others describe serious lapses in staffing, communication, and billing accuracy. The lower overall rating reflects real concerns about consistency of care and follow-through.
Yes. New Dimensions Home Health Care, Inc. is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 1.5 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
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