Kelly Riffle
Apr 2026
They are so understaffed. They don't have enough help in any department. They don't listen to come corn you have about your loved one. The place smells. .They let the best employee go. The ones that really care.
1 / 5Quick Facts
- Total units
- 131
- Medicare rating
- 5 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 131
- Inspections
- View history (44 citations)
- Dialysis care
- On-site dialysis team available for residents
- Memory support
- Monthly Alzheimer's support group offered
- Stay length
- Accepts both short-term and extended rehab stays
CMS Care Compare
What Families Think
Reviews for Generations at Neighbors are sharply divided: many families praise the nursing and rehab staff for compassionate, effective care, especially during recovery from surgery or illness, while a substantial number of reviewers report serious concerns about staffing levels, communication, and resident neglect. The facility appears well-regarded for its therapy department and cleanliness, but multiple reports raise real concerns about consistency of care.
The Good
- Strong physical, occupational, and speech therapy outcomes
- Staff frequently described as caring and compassionate
- Facility repeatedly noted as clean and well-kept
- On-site dialysis team for residents needing treatment
- Activities program includes bingo, church services, coffee socials
The Bad
- Multiple reviewers report the facility is understaffed
- Several reports of poor communication from administration
- One report of kitchen health code violations and food safety issues
- Multiple reports of neglect or mistreatment by some staff
AI-generated from reviews and community data.
Generations at Neighbors is a senior living community in Byron, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 35 reviews.
About Generations at Neighbors
Generations at Neighbors is a skilled nursing and long-term care facility in Byron, Illinois, with a licensed capacity of 131 residents. The community offers rehabilitation and ongoing care services.
Family experiences at Generations at Neighbors are sharply divided. Positive reviewers consistently praise the nursing and therapy staff for attentiveness and patient care, noting improvements in residents' mobility and engagement. One family wrote, "treat your loved one like absolute family." These families describe a clean facility where staff "go above and beyond." However, a significant portion of reviewers report serious concerns: allegations of understaffing, minimal care levels, neglect, and inadequate hospital transfer protocols. Several families note that while common areas appear polished, permanent resident rooms are described as dark and poorly maintained. The therapy department specifically receives consistent praise across reviews.
With a 3.4 out of 5 Google rating across 35 reviews, the facility shows a stark pattern of polarized experiences. Families considering this community should weigh the strong therapy outcomes against documented staffing and care delivery concerns raised by multiple reviewers.
Types of Care at Generations at Neighbors
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Generations at Neighbors
3.4overall · 35 ratings combined
3.4★ on Google (35)
Josey Richards
Mar 2026
Nurse Jeremy was very compassionate, the feeling of someone who really cares I can not express the comfort we felt after losing my father in law Thankyou so much Jeremy and Teegan for making us feel like family and not just work, It takes special people to care for others you are where you belong
Jared Hartman
Mar 2026
Welcoming, friendly nursing and rehab facility. Betty, Patti, Alicia, Danielle, Jessica, Heather, Hannah, Brittni, Julie, Erin, Emily, Monica and their team truly care. Highly recommend!
Ron Rinaldi
Jan 2026
I can’t thank you enough for the kindness, compassion, for your entire staff for taking care of my wife until she passed, 5 stars is not enough 100 stars is still not enough. Thank you again, Ron Rinaldi
Teena Bielarz
May 2025
I have done numerous rehab/therapies for my replacements and have always been treated wonderful. The food is very good. Staff is so friendly and attentive to my needs. I highly recommend this facility.<br>Thank you, Teena Bielarz
Government Inspection History
10 inspection visits in the last three years, 44 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 9, 2026Health Complaint1 citation
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2026
Mar 24, 2026Health Complaint1 citation
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 1, 2026
Jun 30, 2025Health Complaint1 citation
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 2, 2025
May 27, 2025Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2025
May 20, 2025Health Complaint7 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2025
Keep all essential equipment working safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 6, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2025
Sep 5, 2024Fire Safety StandardHealth Standard15 citations
Have properly located and lighted "Exit" signs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 23, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 23, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2024
Install a two-hour-resistant firewall separation.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2024
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2024
Oct 18, 2023Fire Safety StandardHealth Standard7 citations
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 15, 2023
Install properly constructed windows in hallway walls or doors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2023
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023
Sep 18, 2023Health Complaint2 citations
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2023
Jul 24, 2023Health Complaint1 citation
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 1, 2023
Dec 15, 2022Fire Safety StandardHealth Standard8 citations
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2023
Install a two-hour-resistant firewall separation.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Generations at Neighbors offer?
Generations at Neighbors offers Skilled Nursing / Long Term Care.
Where is Generations at Neighbors located?
Generations at Neighbors is located at 811 West 2nd in Byron, Illinois.
What do families say about Generations at Neighbors?
Reviews for Generations at Neighbors are sharply divided: many families praise the nursing and rehab staff for compassionate, effective care, especially during recovery from surgery or illness, while a substantial number of reviewers report serious concerns about staffing levels, communication, and resident neglect. The facility appears well-regarded for its therapy department and cleanliness, but multiple reports raise real concerns about consistency of care.
How did Generations at Neighbors do on recent health and safety inspections?
Generations at Neighbors had 10 government inspection visits in the last three years, with 44 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Generations at Neighbors?
Submit the Request Information form on this page to connect with Generations at Neighbors and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Generations at Neighbors? Claim this listing to update photos, pricing, and details. It's free.
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