johnna peralta
Apr 2026
Everyone has been so friendly and was able to witness the employees getting positive recognition from the admin team. Lots of smiles from staff and residents. Feels like a homelike environment ❤️
1 / 5Quick Facts
- Total units
- 72
- Medicare rating
- 3 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 72
- Inspections
- View history (52 citations)
- Licensed capacity
- Licensed for up to 72 residents
CMS Care Compare
What Families Think
Reviews of Mt Pleasant Health & Rehab Center are sharply divided: many families praise a warm, homelike atmosphere and caring nurses and techs, while a smaller number describe serious lapses in monitoring, hygiene, and call-light response. Given the severity of the negative accounts, families should ask pointed questions about staffing levels and care oversight before placing a loved one here.
The Good
- Reviewers describe a homelike, friendly atmosphere
- Staff praised for compassion and building close relationships
- Admin helped resolve an overpayment/refund issue
- Physical therapy described as effective
- Staff cried when a long-term resident passed away
The Bad
- One report of severe neglect leading to bed sores, infections, and hospitalization
- One report of call lights unanswered for hours, including overnight
- One report of staff yelling at or talking down to a resident
- One report of delays and difficulty obtaining medical records
AI-generated from reviews and community data.
Mt Pleasant Health & Rehab Center is a senior living community in Mount Pleasant, Tennessee offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.7 out of 5 across 187 reviews.
About Mt Pleasant Health & Rehab Center
Mt Pleasant Health & Rehab Center is a skilled nursing / long term care community in Mount Pleasant, Tennessee. The community is licensed for up to 72 residents.
Families rate Mt Pleasant Health & Rehab Center 4.7 out of 5 based on 187 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Mt Pleasant Health & Rehab Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Mt Pleasant Health & Rehab Center
4.7overall · 187 ratings combined
4.7★ on Google (187)
Nicole Renfro
Apr 2026
Where do I start. I was in this facility in the rehab hall for a broken leg for about 2 weeks and was unable to bear weight on it for 10 weeks. So I was completely dependent on the staff. My family and friends all lived a hour away from the facility. So they couldn't be up there in a minutes notice. I'd heard about all the rumors about nursing home neglect and the care being terrible but with me being in one for 2 weeks let me see firsthand that there far from just rumors. During my 2 week stay I would lay in my bed for over 2 hours having to go the bathroom. This happened constantly. Especially on the night shift. 80% of the time when I'd hit my call light no one would ever respond or it took over a hour. So I'f I'd took a fall and really needed someone I'd been out of luck. Multiple staff members yelled at me or talked down to me. With one staff member telling me to do it myself when I had to go to the bathroom. One staff member even told me she didn't have to respond to me. My daughter also witnessed elder abuse while coming to visit me. The administration is an absolute joke and don't let their fake smiles fool you. As soon as you take up for yourself for being mistreated your labeled disorderly or a problem. My family had to make numerous calls just to get someone in my room when I needed help because the call button never got anyone to my room. Once I was able, I started using my phone to get staff in my room because it'd been hours since I'd hit the call button and still no one came. This place is a joke. There were a couple nurses and cnas that were good to me but definitely not the majority of the staff. The physical therapy was really good but as a whole they failed me and tons of elderly patients daily. I can only imagine how they were treated when most of them couldn't advocate for themselves. Please do not let yourself or someone you love stay here. You will regret it. It's sad that when your at your most vulnerable people want to mistreat you and not talk to you with any respect and compassion. Do not let the fake good reviews on here fool you. I'm not sure how this place manages to have nothing but good reviews. Unless the facility is coming on here and posting them. I've learned the hard way through my ordeal nothing is impossible or too crazy to happen in healthcare.
Chelsea
Mar 2026
‼️BEWARE‼️ If you love your family member, please think very carefully before placing them at this facility. During my grandfather’s stay, his health declined at a shocking and alarming rate. Within one month, he went from stable to critically ill. He appeared heavily medicated, stopped eating, and was not being monitored properly. Several times we weren't able to wake him up because he was so heavily medicated. He was ultimately rushed to the hospital non responsive with vital signs and oxygen levels critical. We were informed that by the time he was evaluated at the nursing home during his ONE WEEKLY CHECKUP, he was already "turning purple and black" words directly from the head of nursing. For him to already be changing colors on his extremities, that right there tells us HE WAS NOT BEING CARED FOR! He was being neglected! He entered this facility struggling to walk after back surgery just needing a little rehab. To leaving not able to even stand up, with pneumonia, deep bed sores, eye infections, a UTI, and several DEEP bed sores!!! (Because he was not being moved or cared for.) Left in a room unable to move and ignored by the ones who said they would care for him. As a family, we are devastated and deeply disturbed that his decline was not recognized and addressed sooner!! We tried many times to advocate but was told that they couldn't do anymore for him. We have repeatedly requested his medical records and have been met with delays and redirection instead of transparency. The paperwork has been filled out and signed but we've still yet to receive those records after being told it would only take 2 to 3 days to get to our email. Families should not have to fight for access to documentation regarding their loved one’s care!!! It is your right to have access to them! In our experience, this facility greatly failed to provide the level of oversight, attentiveness, and medical accountability that vulnerable patients deserve. If your loved one is currently here, please advocate aggressively for your loved ones and do not assume they are being closely monitored. If you are considering this facility please run far away and do not leave anyone in their care..
Twana Allaway
Nov 2025
Mrs. Charmaine Brown was an answer to a prayer. Her kindness, her knowledge and her assistance in educating my sister and I once we had the need for a place for our mother was exactly what we were hoping to find. She thoroughly walked us thru the process and was there to answer any and all questions. The facility workers were kind and the place was clean.
Deborah Young
Nov 2025
My dad and stepmom were in this nursing facility for almost a year. They were treated well and loved a lot of the nurses and techs. My dad passed away in August of 2025 and staff members literally cried, they loved him. There was a little a problem with an over payment being refunded but the office personnel helped me navigate that. My stepmom was moved to another facility only because it was closer to her sons but she had a hard time adjusting at first. She said I loved some of those people and they loved us too. She missed the staff at Mt. Pleasant.
Government Inspection History
5 inspection visits in the last three years, 52 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 28, 2025Fire Safety Complaint2 citations
Ensure that testing and maintenance of electrical equipment is performed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 14, 2025
Have power receptacles that are properly grounded.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 14, 2025
Mar 20, 2025Fire Safety StandardHealth ComplaintHealth Standard23 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2025
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2025
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 22, 2025
Conduct testing and exercise requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 22, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025
Ensure that testing and maintenance of electrical equipment is performed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2025
Sep 20, 2023Health Complaint2 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2023
Dec 18, 2019Fire Safety StandardHealth Standard10 citations
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2020
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2020
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2020
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2020
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2020
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2020
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2020
Conduct risk assessment and an All-Hazards approach.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2020
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2020
Address subsistence needs for staff and patients.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2020
Feb 12, 2019Fire Safety StandardHealth Standard15 citations
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2019
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2019
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2019
Have restrictions on the use of flammable curtains.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2019
Address subsistence needs for staff and patients.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2019
Establish policies and procedures for volunteers.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2019
Establish roles under a Waiver declared by secretary.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2019
Provide primary/alternate means for communication.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2019
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2019
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2019
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2019
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2019
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2019
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Mt Pleasant Health & Rehab Center offer?
Mt Pleasant Health & Rehab Center offers Skilled Nursing / Long Term Care.
Where is Mt Pleasant Health & Rehab Center located?
Mt Pleasant Health & Rehab Center is located at 904 Hidden Acres Dr in Mount Pleasant, Tennessee.
What do families say about Mt Pleasant Health & Rehab Center?
Reviews of Mt Pleasant Health & Rehab Center are sharply divided: many families praise a warm, homelike atmosphere and caring nurses and techs, while a smaller number describe serious lapses in monitoring, hygiene, and call-light response. Given the severity of the negative accounts, families should ask pointed questions about staffing levels and care oversight before placing a loved one here.
How did Mt Pleasant Health & Rehab Center do on recent health and safety inspections?
Mt Pleasant Health & Rehab Center had 5 government inspection visits in the last three years, with 52 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Mt Pleasant Health & Rehab Center?
Submit the Request Information form on this page to connect with Mt Pleasant Health & Rehab Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Mt Pleasant Health & Rehab Center? Claim this listing to update photos, pricing, and details. It's free.
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