Jennifer Dozier
May 2026
It's better than it used to be but there are a few gentlemen, an I use the term loosely that are complete jerks. I witnessed them making fun of a disabled female
1 / 5Quick Facts
- Total units
- 44
- Medicare rating
- 3 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 44
- Inspections
- View history (49 citations)
- Setting
- Hospital-based skilled nursing and long-term care unit
- Emergency Services
- On-site hospital emergency room available
CMS Care Compare
What Families Think
Reviewers describe Montgomery General Hospital's skilled nursing/long-term care unit as generally competent, with some standout doctors and ER staff, though experiences with day-to-day staff professionalism vary widely. Several reviewers note inconsistency in bedside manner and communication, and one detailed account describes a distressing ER interaction involving a confused, elderly patient.
The Good
- Reviewers praise skilled, attentive doctors like Dr. Reddy
- ER staff described as compassionate with good bedside manner
- Timely care and clear explanations noted by patients
- Some staff go above and beyond for patients
The Bad
- Several reviewers cite inconsistent staff professionalism and communication
- One detailed report of an ER nurse mishandling a confused, elderly patient
- One reviewer witnessed staff mocking a disabled patient
AI-generated from reviews and community data.
Montgomery General Hospital is a senior living community in Montgomery, West Virginia offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.2 out of 5 across 67 reviews.
About Montgomery General Hospital
Montgomery General Hospital is a skilled nursing / long term care community in Montgomery, West Virginia. The community is licensed for up to 44 residents.
Families rate Montgomery General Hospital 3.2 out of 5 based on 67 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Montgomery General Hospital
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Montgomery General Hospital
3.2overall · 67 ratings combined
3.2★ on Google (67)
Mandy Angel
Apr 2026
I fell and broke both of my shoulders. Dr Reddy did a fantastic job on both of them. I've had absolutely no issues with any part of my surgery. He explained everything to me in detail and made sure I understood what he was doing, and how it would be done. Healing well and my scars look great. He is now my ortho doctor. I would recommend him 100%. Love chatting with him and his staff is fantastic as well.
Ashley Brown
Jan 2026
Worst ER staff in all of West Virginia.Montgomery has always been had and has always had a bad reputation, but this has to be the worst experience I’ve ever had there. I brought my Mother in for severe emergency and she was having confusion because of the condition she was in. The young, skinny blonde nurse with the bedazzled watch, kept yelling at my mom for tensing her arm when she was jabbing, yes jabbing, the needle in to start an IV. She was told multiple times that my mom was having confusion and she was also in severe pain, not to mention she was being as aggressive as possible with the needle. I went to the doctor and head nurse crying and requested a different nurse. They asked why and I explained the nurse was repeatedly raising her voice at my mom but my mom was delirious and in excruciating pain and cannot help but to tense up when the nurse was was digging around with the needle. The doctor told me he would come into the room in just a moment to handle it. The nurse then got angry, told me she didn’t raise her voice, stripped her gloves off and said “someone else can come do it.” The nurse immediately turned right back around and said “We’re going to have you step out into the waiting room until we get everything taken care of.” I stated that my mom wasn’t competent to answer questions and tell them what’s wrong, not to mention she kept forgetting where she was and panicking. The nurse replied ”I know. But we’re still going to have you step out into the waiting room”. I hugged my mom and as I was walking to the waiting room, sobbing, the nurse then stepped into the hallway and said “We don’t have another nurse. Would you like to wait for one?” In a sassy tone. The head nurse and doctor told her to stop. So, all of that, just because I went to the nurses’ desk and asked the doctor and head nurse “Is there any way I can request a different nurse? Please? She keeps raising her voice and yelling at my mom to relax her arm and not to move it, but my mom is out of her head right now and in pain, she can’t help it.” Never going there again. They care more about pride than a patients wellbeing.
Jessica Haley
Dec 2025
This hospitals er has some great doctors and nurses. Also they have compassion and great bedside manner. And the doctor eased all my concerns. I would recommend this er to anyone. They kept me comfortable while waiting on results and they saw me in a timely manner.
The Man
Aug 2025
Montgomery General Hospital provides good medical care and has some truly professional, caring staff members who go above and beyond for their patients. However, the level of professionalism isn’t consistent across the board. While many employees are courteous and respectful, there are a few who could improve their attitude and communication with patients. Overall, it’s a decent hospital that does its job well, but a bit more consistency in professionalism would make the experience much better.
Government Inspection History
3 inspection visits in the last three years, 49 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 29, 2025Fire Safety StandardHealth Standard19 citations
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 15, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 15, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 15, 2025
Keep all essential equipment working safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 15, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2025
Install corridor and hallway doors that block smoke.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 30, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 30, 2025
Have simulated fire drills held at unexpected times.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 30, 2025
Construct fire resistant interior walls.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 30, 2025
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 30, 2025
Have properly installed electrical wiring and gas equipment.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 30, 2025
Nov 1, 2023Fire Safety StandardHealth Standard20 citations
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 21, 2023
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 30, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2023
Post nurse staffing information every day.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2023
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2023
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 21, 2023
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 21, 2023
Apr 20, 2022Fire Safety StandardHealth Standard10 citations
Report COVID19 data to residents and families.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2022
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2022
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2022
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2022
Provide properly protected cooking facilities.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 20, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Montgomery General Hospital offer?
Montgomery General Hospital offers Skilled Nursing / Long Term Care.
Where is Montgomery General Hospital located?
Montgomery General Hospital is located at 401 6th Avenue in Montgomery, West Virginia.
What do families say about Montgomery General Hospital?
Reviewers describe Montgomery General Hospital's skilled nursing/long-term care unit as generally competent, with some standout doctors and ER staff, though experiences with day-to-day staff professionalism vary widely. Several reviewers note inconsistency in bedside manner and communication, and one detailed account describes a distressing ER interaction involving a confused, elderly patient.
How did Montgomery General Hospital do on recent health and safety inspections?
Montgomery General Hospital had 3 government inspection visits in the last three years, with 49 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Montgomery General Hospital?
Submit the Request Information form on this page to connect with Montgomery General Hospital and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Montgomery General Hospital? Claim this listing to update photos, pricing, and details. It's free.
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