9685 Monte Vista Ave
3(24 ratings)· Montclair average: 4
1 / 5California CDSS
Reviews for Montclair Royale are sharply divided: several families describe long-term residents who received attentive, dignified care from staff, especially in memory care, while others report serious concerns about cleanliness, odor, and management practices. A recent change in administration is credited by multiple reviewers with improving conditions and increasing family involvement.
AI-generated from reviews and community data.
Montclair Royale is a licensed residential care facility for the elderly in Montclair, California, offering assistance with non-medical needs and 24-hour emergency coverage.
The community provides furnished suites or allows residents to bring their own furniture, housekeeping services, and planned activities. Staff assist residents with medications, bathing, and scheduling medical appointments, available around the clock.
Montclair Royale offers home-cooked meals, transportation to doctor appointments, shopping, and errands. The facility is situated in a picturesque location amidst the San Bernardino Mountains, creating a leisure living environment within a modern facility.
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Help Me Choose3overall · 24 ratings combined
3★ on Google (24)
susan kennedy
Apr 2026
My Mother-in-law was there for about 7 years She was very well cared for We visited there every week and found nothing wrong with the staff, in fact they were very caring and mindful of our opinions and when she passed, they treated her with dignity.
Vladimir Khan
Mar 2026
The facility's appearance is misleading. While the lobby is nice, the rest of the building is in poor condition and an oder that overpowers the building. The primary issues include a lack of sanitation (soiled carpets that need to be replaced), rude management, and a lack of essential supplies for patients. There is also a major issue with clutter and lack of organization regarding the belongings of past residents. Overall, the building needs significant structural and culture changes.
Gloria Taylor
Dec 2024
First and foremost I would like to say that I rarely complain but in this case I feel I should. My husband and I have toured 10 facilities since July because we need to place my sister in-law in a Memory Care facility. It is important to see where your loved one will be placed. Not one facility denied a tour plus they answered our questions. I just called Montclair Royal and spoke to Melissa. She stated that they do not allow tours until there is availability. Families want to see what the place looks like before placing a loved one. Does it have an oder, is it clean, where do they eat, recreational room, tv room, visiting area, etc. When we first visited Montclair Royal we were told we would be called so that a tour could be arranged. What changed between that and now? When I see an employer that hires and keeps staff who is rude and uninformed it turns me off. I would highly recommend AQUA RIDGE which is next to Montclair Royal. They have staff that are very welcoming and informative. We got to tour everything there. They even offered us to eat there so we could taste the meals. Christian was our tour guide and he was so polite. What a difference between your facility and Aqua Ridge.
Gary S
Aug 2020
My mom was a resident of Montclair Royale for almost two years. Annamarie and her staff are amazing. They took such great care of my mom. The staff on the memory care floor are so kind and caring. They build relationships with residents and family. I'm so grateful for all they do for residents and family.
Mark Chou
Dec 2017
My mother has been a resident of this facility for about 5 years now. They went through a change of management last year. From that point on, they've been great. I can see the change gradually over the year. The new adminstrator is really attentive. She is available when we need to meet with her to talk about my mother's care. She make sure it's exactly what I want and what my mother wants. I noticed that they are doing some renovations to the facility to make it a better facility. The staff has been really helpful and informative. They have alot of activities for the residents and my mother participates in most of them. I feel that my mother is healthy and happy at this facility and that's all that really matters.
Montclair Royale offers Assisted Living.
Montclair Royale is located at 9685 Monte Vista Ave in Montclair, California.
Reviews for Montclair Royale are sharply divided: several families describe long-term residents who received attentive, dignified care from staff, especially in memory care, while others report serious concerns about cleanliness, odor, and management practices. A recent change in administration is credited by multiple reviewers with improving conditions and increasing family involvement.
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