MyLivingChoice

Intersect Healthcare of Cedar Springs

400 Jeffrey

3.8(59 ratings)· Cedar Springs average: 4.3

Intersect Healthcare of Cedar Springs, photo 11 / 5

Quick Facts

Total units
77
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
77
On-site specialty services
Podiatry, hearing, eye, and dental care on-site
Transportation
Full-time bus driver for resident appointments
Stay length options
Offers short-term care in addition to long-term stays

What Families Think

Families describe Intersect Healthcare of Cedar Springs as a caring, home-like skilled nursing and rehab facility where staff go beyond basic duty, though a few reviewers cite friction with facility leadership and therapy staff communication. Reviewers frequently mention hospice and rehab experiences, hands-on nursing and CNA care, and a range of on-site support services.

The Good

  • Staff described as caring and compassionate by multiple reviewers
  • Positive hospice care experience noted by a reviewer
  • Wide range of on-site services: podiatry, hearing, eye, dental
  • Full-time bus driver for resident appointments
  • Pet visits allowed for residents
  • Facility described as clean with attentive staff

The Bad

  • One report of unprofessional, unresponsive facility leadership
  • One reviewer described frustration with physical therapy staff rigidity

AI-generated from reviews and community data.

Intersect Healthcare of Cedar Springs is a senior living community in Cedar Springs, Michigan offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 59 reviews.

About Intersect Healthcare of Cedar Springs

Intersect Healthcare of Cedar Springs is a skilled nursing and long-term care facility in Cedar Springs, Michigan, licensed for 77 residents. The community serves patients requiring rehabilitation, extended care, and end-of-life support.

Families consistently praise the staff's genuine investment in residents' wellbeing. Multiple reviewers highlighted attentive nursing and certified nursing assistants who demonstrate compassion during daily care, alongside administrative staff who communicate proactively with families. The facility maintains an active calendar of events, from themed weeks to pet visits, that residents engage with regularly. One family wrote: "It really felt like a family there." Visitors report finding the community clean and residents appearing comfortable and content with their roommates and surroundings.

Experience varies: while most families describe warm, responsive care, one reviewer reported feeling dismissed by leadership and frustrated with the physical therapy approach. These concerns appear isolated against the broader pattern of positive feedback about frontline staff and day-to-day care quality.

The facility holds a 3.8 out of 5 Google rating based on 59 reviews.

Types of Care at Intersect Healthcare of Cedar Springs

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Pet Friendly
  • Security

Activities

  • Grocery Shopping and Errands
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Intersect Healthcare of Cedar Springs

3.8overall · 59 ratings combined

3.8★ on Google (59)

Erika

May 2026

via Google

So many of the staff in this facility really truly do care about the patients. Its hard to find that in nursing home environments. It can get lost in the profit and governent side of things but I feel like iv witnessed the love and compassion pouring out of this place with bedside care and activity. There's always something happening. Even if its a simple themed outfit week event. Nursing, cna, kitchen, activities, housekeeping,therapy and even the behind the scenes people like a social worker or business manager, dietitian, speech therapist, administor, diatiation, pa, don, receptionist, hair stylist,sceudlers Everyone really takes pride They offer a on the sight barber salon, in house services that you can be scheduled for such as podiatry, hearing, eye, dental. They have a full time bus driver who takes people to apts all week long. In house therapy for the rehab unit. Is this place perfect No. Is any place ever perfect? No. They invest in the bedside and the paitents care. That matters when you have a loved one needing full time care.The environment feels like a home for a lot of people and that's bc they dont run it like its all about a profit.

Mark Clark

Mar 2026

via Google

The staff is very nice a works to resolve issues and ensure a safe environment for everyone. Many activities for residents and people who stay here seem to be very comfortable with everything going on. I was able to have my wife bring our lab for a visit which made him and me very happy, we both needed to visit each other (our dog and I).

Monique Doolittle

Feb 2026

via Google

We had such a great experience with Interscect of Cedar Springs. Our neighbor that we care for went there for short term care. Unfortunately he ended up needing long term care and shortly after passed. The staff took amazing care of him. Everyone was so friendly and caring with the patients and visitors. It really felt like a family there. The care and administrative staff worked with us to make sure we understood what was happening with him in his journey and what we needed to do. I would highly recommend the facility if your family member needs care.

Jim Hellfeier

Jan 2026

via Google

My mom was there under Hospice care and they were amazing!!! My dad is currently there and is thriving. He enjoys his roommate, the social activities and the staff is caring, involved and wonderful. When we visit the facility is clean, the residents well taken care of and the staff keep me informed. I highly recommend the Cedar Springs facility.

Cindy Ballard

Jan 2026

via Google

Jen. The head of the facility is not professional she takes no responsibility for her staff's actions. I was berated because I did not remind her of appointments . The physical therapy department isn't any better. My husband, the patient had no goals. I had difficulty learning a procedure. The staff wouldn't change their learning style and showed obvious frustration

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Government Inspection History

6 inspection visits in the last three years, 38 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 12, 2026Fire Safety StandardHealth ComplaintHealth Standard12 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2026

  • List the names and contact information of those in the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2026

  • Develop Emergency Preparedness policies and procedures.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2026

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 12, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2026

Mar 5, 2025Health Complaint8 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 24, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 24, 2025

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 24, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 8, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 24, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 24, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2025

Dec 10, 2024Fire Safety StandardHealth ComplaintHealth Standard13 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2025

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2025

  • Have restrictions on the use of highly flammable decorations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2025

  • Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 3, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2025

  • Have an externally vented heating system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2025

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2025

Aug 22, 2024Health Complaint3 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 17, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 17, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 17, 2024

Jan 3, 2024Health Complaint1 citation
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 22, 2024

Oct 18, 2023Fire Safety StandardHealth Standard1 citation
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 3, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Intersect Healthcare of Cedar Springs offer?

Intersect Healthcare of Cedar Springs offers Skilled Nursing / Long Term Care.

Is Intersect Healthcare of Cedar Springs pet friendly?

Yes. Intersect Healthcare of Cedar Springs lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Intersect Healthcare of Cedar Springs located?

Intersect Healthcare of Cedar Springs is located at 400 Jeffrey in Cedar Springs, Michigan.

What do families say about Intersect Healthcare of Cedar Springs?

Families describe Intersect Healthcare of Cedar Springs as a caring, home-like skilled nursing and rehab facility where staff go beyond basic duty, though a few reviewers cite friction with facility leadership and therapy staff communication. Reviewers frequently mention hospice and rehab experiences, hands-on nursing and CNA care, and a range of on-site support services.

How did Intersect Healthcare of Cedar Springs do on recent health and safety inspections?

Intersect Healthcare of Cedar Springs had 6 government inspection visits in the last three years, with 38 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Intersect Healthcare of Cedar Springs?

Submit the Request Information form on this page to connect with Intersect Healthcare of Cedar Springs and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Intersect Healthcare of Cedar Springs? Claim this listing to update photos, pricing, and details. It's free.

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