MyLivingChoice

Millcreek Health Center

3520 South Highland Drive

3(10 ratings)· Salt Lake City average: 4.4

Millcreek Health Center, photo 11 / 2

Quick Facts

Medicare rating
2 of 5

CMS Care Compare

Ownership
Government, City/county
Certified beds
61
Reviewer-reported facility ratio
One shower reported for 60+ residents
Reviewer safety concern
Report of missing resident with no public alert

What Families Think

Reviews of Millcreek Health Center are sharply divided, with some families praising compassionate staff while others describe serious concerns about cleanliness, staffing, safety, and dietary care. With a 3 out of 5 rating from a small number of reviews, prospective families should visit in person and ask pointed questions before committing.

The Good

  • Compassionate care praised by some families
  • Staff described as personable, friendly service

The Bad

  • One report of a missing resident and no alert issued
  • One reviewer described disgusting conditions, odors, and roaches
  • One report of only one shower for 60+ residents
  • One reviewer said dietary/dialysis restrictions were ignored
  • One report that staff prioritized phone use over resident care

AI-generated from reviews and community data.

Millcreek Health Center is a senior living community in Salt Lake City, Utah offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Private Bathroom and Wheelchair Accessible. Families rate it 3.0 out of 5 across 10 reviews.

About Millcreek Health Center

Millcreek Health Center is a skilled nursing / long term care community in Salt Lake City, Utah.

Families rate Millcreek Health Center 3 out of 5 based on 10 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Millcreek Health Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Millcreek Health Center

3overall · 10 ratings combined

3★ on Google (10)

MaHa Krokus

Nov 2025

via Google

Here at Millcreek staff would rather be on the phone then take care of you. They do not hire people that speak English and even if you work with them to help Fiji the way you’re supposed to eat if you’re on dialysis or any other personalized menu, they don’t read The alternatives you pick and will serve you things that you should not be eating that will slowly kill you this is a horrible place that needs to be shut down

Niecy Bardarama

Nov 2025

via Google

My friend was sent there for after care WOW...That place is disgusting...it smells like pee i seen roaches in broad daylight there is one shower for 60 + people....the staff sucks. They patients dont get the help that is needed... never seen nothing like that should be shut down

Capri Wolfgramm

Mar 2025

via Google

Really great community. Customer service is black and white but they add a special personal touch that brings it color! Cannot recommend this place enough!

Basil Zureigat

Jul 2024

via Google

I want to thank all of you for the excellent and compassionate care you all provide for our beloved one!! I had such peace of mind knowing he is in your care. Thank you wll

Catrina Verdone

May 2020

via Google

Word is that you have a missing resident but won’t put out an alert so that the family can get the media to cover the story and the woman can be found. Why? This woman is in need of medication.

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Government Inspection History

5 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 7, 2026Health Complaint2 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 8, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionPast Non-Compliance

Jan 21, 2026Fire Safety Complaint1 citation
  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 22, 2026

Mar 31, 2025Fire Safety StandardHealth ComplaintHealth Standard20 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 11, 2025

  • Respond appropriately to all alleged violations.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 11, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2025

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 11, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2025

  • Keep complete, dated laboratory records in the resident's record.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2025

  • Put firmly secured handrails on each side of hallways.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2025

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2025

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2025

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2025

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2025

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2025

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2025

  • Conduct testing and exercise requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2025

Jun 15, 2023Fire Safety StandardHealth Standard6 citations
  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2023

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 13, 2023

  • Ensure gas cylinders are properly stored.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2023

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2023

Sep 30, 2021Fire Safety StandardHealth Standard16 citations
  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 10, 2021

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 10, 2021

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 19, 2021

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2021

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 29, 2021

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2021

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 10, 2021

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 19, 2021

  • Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2021

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2021

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2021

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2021

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2021

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2021

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2021

  • Provide or get specialized rehabilitative services as required for a resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Millcreek Health Center offer?

Millcreek Health Center offers Skilled Nursing / Long Term Care.

Where is Millcreek Health Center located?

Millcreek Health Center is located at 3520 South Highland Drive in Salt Lake City, Utah.

What do families say about Millcreek Health Center?

Reviews of Millcreek Health Center are sharply divided, with some families praising compassionate staff while others describe serious concerns about cleanliness, staffing, safety, and dietary care. With a 3 out of 5 rating from a small number of reviews, prospective families should visit in person and ask pointed questions before committing.

How did Millcreek Health Center do on recent health and safety inspections?

Millcreek Health Center had 5 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Millcreek Health Center?

Submit the Request Information form on this page to connect with Millcreek Health Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Millcreek Health Center? Claim this listing to update photos, pricing, and details. It's free.

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