Loretta Mayberry
Feb 2026
My mom was brought in by transport from the hospital for physical therapy. When she arrived, she was put into a very small waiting area where residence were wall-to-wall and was never properly greeted by staff. When they took her to her room, she felt like they squeezed an extra bed into a cracker jack box. She is easy to please, gets along with everybody and never has bad things to say about anything or anyone, her expectations are nothing above what you or I would expect, probably even less. There are other things I could say about the establishment, but I’m not going to because this is my real issue: within a few minutes of being left in that room, she had decided that this place was not for her. She let the staff know that she would not be staying and asked if she could use the phone to call for a ride. At this time, it is dinner time, they have her sitting out in the waiting area while they are serving dinner trays to all the residents. One of the staff members went to hand her a dinner tray when another lady said, we are not going to feed her. Out of embarrassment, my mom said that’s OK. I’m not hungry. A few minutes later another staff member tried to give her a dinner tray and that same lady said once again, we are not going to feed her. She is not a resident here. Once again out of embarrassment, my mom said that’s OK. I’m not hungry to that lady as well. I think a lady from the kitchen witnessed what was happening and came out and ask her if she would like a bowl of soup, she responded with you’re not allowed to feed me. What kind of facility is going to tell a 73-year-old lady at dinner time that she cannot eat? Yes, it may have cost them $1 to feed her which she would’ve been more than happy to pay for, but that’s not the point. I realize this is a skilled nursing/nursing home and many of the residents may not know or care about what is going on around them. Some may not have family to come and check on them and therefore may not get treated as well as they should. My mom has lots of family who cares a lot for her and was only here for physical therapy, she is well aware of her surroundings and how she is being treated. I just wanna say to the staff, no matter who comes through that door for your help, treat them with love and respect! ACT LIKE YOU CARE !!!
