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Merrill Gardens at West Chester

1201 Ward Ave

4.4(74 ratings)· West Chester average: 4.4

Merrill Gardens at West Chester, photo 11 / 6

Quick Facts

Licensed capacity
94 residents

California CDSS

What Families Think

Merrill Gardens at West Chester offers both assisted living and independent living in West Chester, Pennsylvania. Families have rated the community 4.4 out of 5 based on 74 Google reviews, though detailed review comments are not available here to describe specific experiences.

The Good

  • High overall rating from 74 Google reviews
  • Offers both assisted living and independent living

The Bad

  • No published pricing information available
  • No detailed review text to assess specific experiences

AI-generated from reviews and community data.

Merrill Gardens at West Chester is a senior living community in West Chester, Pennsylvania offering Assisted Living and Independent Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.4 out of 5 across 74 reviews.

About Merrill Gardens at West Chester

Merrill Gardens at West Chester is a assisted living and independent living community in West Chester, Pennsylvania.

Families rate Merrill Gardens at West Chester 4.4 out of 5 based on 74 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Merrill Gardens at West Chester

Assisted LivingIndependent Living

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible
  • Wi-Fi / High-Speed Internet

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Merrill Gardens at West Chester

4.4overall · 74 ratings combined

4.4★ on Google (74)

Gary Hodson

Aug 2026

via Google

I would not bring your loved ones here, some of the staff is very rude from the gm down to the aides.i have been left alone in the shower while aide went off to do something else.ive been locked outside on the terrace at night because the staff was too lazy to come out and check for people before locking the door. when pushing the call button for help aides have come ,reset the call button and turn around to leave without asking if I was okay. most recently the med tech did not read my prescription chart and put in 3 times the prescribed amount in my cup.had I not noticed the over dosage my well being may have been at risk .staff response was weak with a lame apology.the gm has called me a mean and angry person because i was frustrated over these and numerous other problems . This an update from last review. I have been physically blocked by Jillian the resident care director from entering the doctors so i could attened my appointment.Second issuse involves the person behind the front desk Mike who prefered i not go outside at 8:15 pm because all the other residents were sleeping. When I reported it to the gm it bescame a safety issue and mike was only trying to protect me.So if you are looking for a place where are occasionlly bullied this is the place to be.. There are also some very nice people that work here as well.

KS P

Apr 2026

via Google

Beware folks. The tour you receive is wonderful but after you move in most things mentioned are not what they seem. Most employees are not friendly and helpful. The dining/kitchen staff turn over frequently so the food and service are not consistent. Amenities are discontinued but prices go up 10% each year. Rooms are not cleaned weekly and need a refresh. Laundry returns clothes wrinkled, shrunk and folded in your sheets. Staff is also inconsistent regarding questions on outside services and internal practices. Our family would not recommend.

Carolyn Stout

Feb 2026

via Google

I really like it here. I moved from another community and Alyssa made my transition so easy. I have been here a year and have made many great friends. I would recommend to anyone looking.

Lisa Amarant

Feb 2026

via Google

I took my mom on a tour of Merrill Gardens the other day. What a fantastic facility full of friendly staff and residents! Alyssa Dolan was our tour guide and was very knowledgeable and pleasant helping to relieve any anxiety my mom was having about the visit. I was very impressed with the amenities such as a movie theater, diner, pub, library, garden patio, to name a few. Each area was beautiful, bright, and clean. My mom met many residents while touring and they were all welcoming and complimentary of their experiences at Merrill. I can’t say anything but good things and look forward to getting to spend more time in the future when Mom joins the community.

Virginia Palmer

Feb 2026

via Google

When it became clear that my 97 year old mother could no longer live alone, we did a lot of research and facility touring to find what we hoped would be a community where she felt welcome, supported and safe. Merrill Gardens seemed to check every box, so we moved her there this past fall.<br><br>We obviously made the correct decision. From the beginning, all our interactions have been positive. Allyssa and Matt were great sources of information as we started the moving process, providing information about the accommodations and services offered and answering our myriad of questions. Shireen, the General Manger, was there on move-in day to go over all the paperwork and officially welcome Mom to her new home.<br><br>Mom has now settled in and we remain very pleased with the facility (its cleanliness and amenities), the staff (their receptiveness, responsiveness and obvious concern for the well-being of the residents) and its sense of community.<br><br>Jillian, the Resident Care Director, has been most helpful. She met us on the first day to evaluate Mom’s care needs. Since then, she has overseen Mom’s medical care (which has changed during her short time at Merrill Gardens), keeping us informed and continually in the loop. Jillian responds to emails and phone calls promptly and is someone with whom it is very easy to communicate. And her staff of nurses and aides are awesome.<br><br>Malayna, the Senior Business Office Director, has also been a wonderful resource, helping us navigate this new world of assisted living, and long term care claims. She too is always ready with answers, either by phone or email.<br><br>And the rest of the staff, from aides to the front desk folks, to maintenance and dining personnel, all appear care for the residents.<br><br>If you’re seeking a welcoming community, Merrill Gardens is well worth a look.

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Frequently Asked Questions

What types of care does Merrill Gardens at West Chester offer?

Merrill Gardens at West Chester offers Assisted Living and Independent Living.

Where is Merrill Gardens at West Chester located?

Merrill Gardens at West Chester is located at 1201 Ward Ave in West Chester, Pennsylvania.

What do families say about Merrill Gardens at West Chester?

Merrill Gardens at West Chester offers both assisted living and independent living in West Chester, Pennsylvania. Families have rated the community 4.4 out of 5 based on 74 Google reviews, though detailed review comments are not available here to describe specific experiences.

How can families visit Merrill Gardens at West Chester?

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