Dj Queen Lion
Jun 2026
Great Doctor's
Quick Facts
- Medicare quality
- 4.0 of 5 stars
- Medicare certified
- Since 1986
Home Health Compare
What Families Think
With only three Google reviews, feedback on MercyOne Waterloo Home Health Care is mixed. Two reviewers describe staff as helpful and praise the doctors, while one reviewer reports a serious negative experience involving rude treatment and insurance issues.
The Good
- Reviewers describe staff as helpful and knowledgeable
- Praise for the doctors on staff
The Bad
- One report of rude, incompetent staff and manipulated insurance notes
- One report of refusal to work with a Medicaid provider
- Very small number of reviews (only 3) to judge overall quality
AI-generated from reviews and community data.
MercyOne Waterloo Home Health Care is a home health agency serving Waterloo, Iowa offering Home Health. Families rate it 3.7 out of 5 across 3 reviews.
About MercyOne Waterloo Home Health Care
MercyOne Waterloo Home Health Care is a home health and hospice community in Waterloo, Iowa.
Families rate MercyOne Waterloo Home Health Care 3.7 out of 5 based on 3 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at MercyOne Waterloo Home Health Care
Home Health
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Help Me ChooseReviews of MercyOne Waterloo Home Health Care
3.7overall · 3 ratings combined
3.7★ on Google (3)
mary horslund
Oct 2025
Allways helpfuland knowledge
Chris Messerer (Chris)
Mar 2022
Rude and incompetent staff. Unwilling to work with me and manipulated the notes that went to the insurance company so I'd get denied. They also refused to work through my Medicaid provider.
Medicare Quality of Care
MercyOne Waterloo Home Health Care is a Medicare-certified home health agency (certified since 1986). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
5.0 / 5 patient survey rating
- Would definitely recommend the agency84%US 79%
- Rated their overall care 9 or 10 out of 1091%US 85%
- Care was given in a professional way93%US 89%
- The team communicated well91%US 86%
- The team discussed medicines, pain and home safety94%US 82%
72 completed patient surveys, 30% response rate.
Hospital outcomes
- Discharged to the community93%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)7%US 11%Same as
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around85%US 83%
- Patients got better at getting in and out of bed87%US 83%
- Patients got better at bathing90%US 86%
- Patients' breathing improved95%US 85%
- Patients got better at taking medications correctly86%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)2%US 0%
- Discharge function score met or exceeded expectations78%US 61%
Service area
MercyOne Waterloo Home Health Care reports serving 31 ZIP codes, including Waterloo, Aplington, Cedar Falls, Clarksville, Denver, Dewar, Dike, Dunkerton, Dysart, Evansdale and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 167186. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does MercyOne Waterloo Home Health Care offer?
MercyOne Waterloo Home Health Care offers Home Health.
Where is MercyOne Waterloo Home Health Care located?
MercyOne Waterloo Home Health Care is located at 2101 Kimball Ave Suite 140 in Waterloo, Iowa.
What do families say about MercyOne Waterloo Home Health Care?
With only three Google reviews, feedback on MercyOne Waterloo Home Health Care is mixed. Two reviewers describe staff as helpful and praise the doctors, while one reviewer reports a serious negative experience involving rude treatment and insurance issues.
Does Medicare cover care from MercyOne Waterloo Home Health Care?
Yes. MercyOne Waterloo Home Health Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.
Do I need a referral to use MercyOne Waterloo Home Health Care?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit MercyOne Waterloo Home Health Care?
Submit the Request Information form on this page to connect with MercyOne Waterloo Home Health Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at MercyOne Waterloo Home Health Care? Claim this listing to update photos, pricing, and details. It's free.
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