gesnoldy elisier
Apr 2026
It's a very good place, the staff is very professional, and very understanding, they are really nice.
Mercy Home Care
1030 Kings Hwy N2.5(18 ratings)· Cherry Hill Township average: 4.6
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Quick Facts
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Mercy Home Care are overwhelmingly negative, with families describing missed caregiver visits, unprofessional aides, and a troubling privacy violation involving a client with dementia. A single reviewer described staff as professional, but the majority of feedback points to serious lapses in reliability and management response.
What reviewers praise
- One reviewer called staff professional and understanding
What reviewers flag
- Multiple reports of caregivers not showing up without notice
- One report of an aide filming and mocking a dementia patient online
- Reviewers describe unresponsive or defensive management when issues raised
- One reviewer says caregivers were sent to the home without notification
- Reports of aides falling asleep or unreliable due to other jobs
AI-generated from reviews and community data.
Mercy Home Care is a home care agency serving Cherry Hill Township, New Jersey offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 2.5 out of 5 across 18 reviews.
About Mercy Home Care
Mercy Home Care is a home care agency serving residents in Cherry Hill Township, New Jersey. The agency provides home care services to individuals coping with illness and disability, delivering care within clients' own homes.
The agency employs skilled, caring, and reliable caregivers trained to provide home-based support. Mercy Home Care is committed to serving clients and the community throughout New Jersey, with a focus on accessible and quality care services for families in need.
Types of Care at Mercy Home Care
At-Home Care
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Help Me ChooseReviews of Mercy Home Care
2.5overall · 18 ratings combined
2.5★ on Google (18)
Maria Louisa
Oct 2021
We would never recommend this place. The negligence and inability to perform basic functions of a care service agency is unbelievable. Multiple times they left my MIL with no care- with no notification, no call and half hearted apologies after. Even after terminating use of their services they shared our home address with a caregiver and sent them to the house without notifying us she was even coming (also at a time that we don’t use care for). Just wild incompetence. I would never suggest using them for a loved one and we are looking into how to inform the state of their poor business practices that put their elderly patients at such high risk.
Mary Lawrence
Dec 2019
Very unprofessional aides that have more than one job , want to show up to care for you , if they feel like working. Have no problem falling asleep while working an expected the client to put up with their tiredness cause of their jobs. Management sucks. Send works to your home and don't inform you they are sending some.
Maria Zambrano
Dec 2017
As far as Mercy home health aide service its terrible first of all you're in America they have every young lady there that the majority do not speak English they're all from Dominican of Republic and when emergencies come up they can't find someone to cover your mother my mother has been with them for over 7 years probably 10 and has dementia and I've run into two issues with them so I'm saying bye bye to Mercy as of December 2017 and hello to another agency that will care for my mother the way she needs to be cared...
Monique Hart
Mar 2017
This agency hired a home health aide who came to my grandmother's home and video taped her and put her on her Facebook. The home health aide made fun of my grandmother on FB live and had her friends commenting. The home health aide made four videos that I found on her page, could have been more. My grandmother suffers from dementia. When I reported the violation to the agency, they became very defensive. I sent all videos to the head supervisor, who pretended she did not receive them. I sent them three times to her. It was very strange because at that same time, the home health aide deleted the videos and closed her FB account. The agency has done nothing. I am still trying to pursue this because I dont want it done to anyone else.
Frequently Asked Questions
What types of care does Mercy Home Care offer?
Mercy Home Care offers At-Home Care.
Where is Mercy Home Care located?
Mercy Home Care is located at 1030 Kings Hwy N in Cherry Hill Township, New Jersey.
What do families say about Mercy Home Care?
Mercy Home Care carries a 2.5 out of 5 rating from 18 Google reviews. Reviews of Mercy Home Care are overwhelmingly negative, with families describing missed caregiver visits, unprofessional aides, and a troubling privacy violation involving a client with dementia. A single reviewer described staff as professional, but the majority of feedback points to serious lapses in reliability and management response. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Mercy Home Care?
Submit the Request Information form on this page, or contact Mercy Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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