Andrew Gummow
Jul 2026
When I try to call my 96 year old dad they constantly disconnect me. This is true no matter how many times I call back. It would be nice if they allowed him access to a telephone!
1 / 5Quick Facts
- Total units
- 89
- Medicare rating
- 2 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 89
- Inspections
- View history (50 citations)
- Veteran Care
- VA-contracted facility with dedicated veteran programs
- Ownership
- Locally owned and operated for nearly 60 years
- Therapy Access
- Rehab therapists available around the clock
- Independent Living Option
- Pet-friendly independent apartments with nearby care
CMS Care Compare
What Families Think
Reviews of Medina Nursing Center are sharply divided: several families praise the attentive, caring staff and the comfort their loved ones received, while others report serious concerns about facility cleanliness, understaffing, and neglectful care leading to a hospitalization. The community has been locally owned for decades and offers a full range of skilled nursing, rehab, and hospice services, including specific programs for veterans.
The Good
- Staff described as kind, caring, and attentive
- Locally owned and operated for nearly 60 years
- 24/7 physical, occupational, and speech therapy
- Hospice and respite care options available
- VA-contracted facility with veteran-focused programs
The Bad
- One report of guano and feces issues left unfixed due to lack of funds
- One report of neglect leading to a family member's hospitalization
- Multiple mentions of understaffing affecting care quality
- One report of persistent phone disconnections preventing contact with a resident
AI-generated from reviews and community data.
Medina Nursing Center and Outpatient Therapy is a senior living community in Durand, Illinois offering Skilled Nursing / Long Term Care. Amenities include Outdoor Patio, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 11 reviews.
About Medina Nursing Center and Outpatient Therapy
Medina Nursing Center is a nursing facility and skilled rehabilitation center in Durand, Illinois, offering a full continuum of care including long-term nursing care, short-term rehabilitation, respite care, and hospice services. As a VA-contracted facility, the center specializes in serving veterans with dedicated programs that honor their service and sacrifice.
The community has been locally owned and operated for nearly 60 years. Skilled rehabilitation services include physical, occupational, and speech therapy provided by expert therapists available 24/7 to support recovery and help residents regain strength and independence. The facility also contracts with hospice organizations to provide end-of-life care focused on comfort and dignity.
Medina emphasizes a home-like atmosphere with around-the-clock compassionate care centered on dignity, comfort, and meaningful daily connection. The facility features welcoming community spaces, outdoor areas including a courtyard with a fish pond and picnic areas, and a therapy room for exercise and activities. Short-term respite stays are available to give caregivers a break while loved ones receive safe, attentive care and participate in daily activities.
The center also offers independent, pet-friendly senior living with comfortable apartments and the reassurance of care available nearby when needed. Families are always welcome, and the community prioritizes creating an environment where residents feel at home and can maintain their independence and dignity.
Types of Care at Medina Nursing Center and Outpatient Therapy
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Outdoor Patio
- Pet Friendly
Activities
- Birthday / Holiday Parties
- Day Trips and Outings
- Religious Services
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Medina Nursing Center and Outpatient Therapy
3.5overall · 11 ratings combined
3.5★ on Google (11)
Skylar
Jun 2026
Filing a complaint with the health department due to the condition of the facility. It was made known by the current facility manager “that they don’t have the money to fix the guano and feces issues.”
Adele Cooper
Nov 2025
Well it has been a year since my brother died due to the neglectful nursing care of both St. Croix Hospice and the staff at Medina. What a mistake to send him to this place. When I first entered I walked through a makeshift archway full of second-hand smoke. The door opens to a pungent odor of urine. The building is old but apparently clean. He did have a nice bed. My family member had dementia. He could be difficult. Staff took his behaviors personally. I believe they understaff and this doesn’t help. In the end a serious health issue was ignored. My family member ended up in ICU. An attempt to talk to management about this was met with a defensive posture and dismissive rhetoric. Don’t send anyone you love here. It’s not safe.
Faour Alshare
Mar 2024
They short staff
Jamie Jeter
Jul 2023
Very nice, caring and attentive staff. My father was only there for not even a day but he had much better care here, than at the hospitals.
Government Inspection History
17 inspection visits in the last three years, 50 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 26, 2026Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2026
May 1, 2026Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 15, 2026
Feb 4, 2026Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2026
Dec 6, 2025Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 18, 2025
Dec 2, 2025Health Complaint1 citation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 8, 2025
Sep 19, 2025Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 25, 2025
Sep 10, 2025Health Complaint2 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2025
Jun 13, 2025Health Complaint1 citation
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2025
Jun 10, 2025Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 18, 2025
May 15, 2025Health Complaint2 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2025
Apr 9, 2025Fire Safety StandardHealth Standard11 citations
Provide a means of sharing information on occupancy/needs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 2, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 25, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 2, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2025
Meet requirements for the use of electrical equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2025
Mar 13, 2025Health Complaint1 citation
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2025
Nov 12, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2024
Sep 30, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 8, 2024
Mar 14, 2024Fire Safety StandardHealth ComplaintHealth Standard10 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 22, 2024
Provide primary/alternate means for communication.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 19, 2024
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 19, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2024
Have elevators that firefighters can control in the event of a fire.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 10, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 10, 2024
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2024
Jan 16, 2024Health Complaint2 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 23, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 23, 2024
May 18, 2023Fire Safety StandardHealth Standard12 citations
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2023
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 6, 2023
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2023
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 6, 2023
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 6, 2023
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 6, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 26, 2023
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Medina Nursing Center and Outpatient Therapy offer?
Medina Nursing Center and Outpatient Therapy offers Skilled Nursing / Long Term Care.
Is Medina Nursing Center and Outpatient Therapy pet friendly?
Yes. Medina Nursing Center and Outpatient Therapy lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Where is Medina Nursing Center and Outpatient Therapy located?
Medina Nursing Center and Outpatient Therapy is located at 402 South Center Street in Durand, Illinois.
What do families say about Medina Nursing Center and Outpatient Therapy?
Reviews of Medina Nursing Center are sharply divided: several families praise the attentive, caring staff and the comfort their loved ones received, while others report serious concerns about facility cleanliness, understaffing, and neglectful care leading to a hospitalization. The community has been locally owned for decades and offers a full range of skilled nursing, rehab, and hospice services, including specific programs for veterans.
How did Medina Nursing Center and Outpatient Therapy do on recent health and safety inspections?
Medina Nursing Center and Outpatient Therapy had 17 government inspection visits in the last three years, with 50 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Medina Nursing Center and Outpatient Therapy?
Submit the Request Information form on this page to connect with Medina Nursing Center and Outpatient Therapy and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Medina Nursing Center and Outpatient Therapy? Claim this listing to update photos, pricing, and details. It's free.
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