Andrew Gummow
Jul 2026
When I try to call my 96 year old dad they constantly disconnect me. This is true no matter how many times I call back. It would be nice if they allowed him access to a telephone!
Medina Nursing Center and Outpatient Therapy
402 South Center Street
3.5(11 ratings)
1 / 5Quick Facts
- Total units
- 89
- Medicare rating
- 2 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 89
- Veteran Care
- VA-contracted facility with dedicated veteran programs
- Ownership
- Locally owned and operated for nearly 60 years
- Therapy Access
- Rehab therapists available around the clock
- Independent Living Option
- Pet-friendly independent apartments with nearby care
CMS Care Compare
What Families Think
Reviews of Medina Nursing Center are sharply divided: several families praise the attentive, caring staff and the comfort their loved ones received, while others report serious concerns about facility cleanliness, understaffing, and neglectful care leading to a hospitalization. The community has been locally owned for decades and offers a full range of skilled nursing, rehab, and hospice services, including specific programs for veterans.
The Good
- Staff described as kind, caring, and attentive
- Locally owned and operated for nearly 60 years
- 24/7 physical, occupational, and speech therapy
- Hospice and respite care options available
- VA-contracted facility with veteran-focused programs
The Bad
- One report of guano and feces issues left unfixed due to lack of funds
- One report of neglect leading to a family member's hospitalization
- Multiple mentions of understaffing affecting care quality
- One report of persistent phone disconnections preventing contact with a resident
AI-generated from reviews and community data.
About Medina Nursing Center and Outpatient Therapy
Medina Nursing Center is a nursing facility and skilled rehabilitation center in Durand, Illinois, offering a full continuum of care including long-term nursing care, short-term rehabilitation, respite care, and hospice services. As a VA-contracted facility, the center specializes in serving veterans with dedicated programs that honor their service and sacrifice.
The community has been locally owned and operated for nearly 60 years. Skilled rehabilitation services include physical, occupational, and speech therapy provided by expert therapists available 24/7 to support recovery and help residents regain strength and independence. The facility also contracts with hospice organizations to provide end-of-life care focused on comfort and dignity.
Medina emphasizes a home-like atmosphere with around-the-clock compassionate care centered on dignity, comfort, and meaningful daily connection. The facility features welcoming community spaces, outdoor areas including a courtyard with a fish pond and picnic areas, and a therapy room for exercise and activities. Short-term respite stays are available to give caregivers a break while loved ones receive safe, attentive care and participate in daily activities.
The center also offers independent, pet-friendly senior living with comfortable apartments and the reassurance of care available nearby when needed. Families are always welcome, and the community prioritizes creating an environment where residents feel at home and can maintain their independence and dignity.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.5overall · 11 ratings combined
3.5★ on Google (11)
Skylar
Jun 2026
Filing a complaint with the health department due to the condition of the facility. It was made known by the current facility manager “that they don’t have the money to fix the guano and feces issues.”
Adele Cooper
Nov 2025
Well it has been a year since my brother died due to the neglectful nursing care of both St. Croix Hospice and the staff at Medina. What a mistake to send him to this place. When I first entered I walked through a makeshift archway full of second-hand smoke. The door opens to a pungent odor of urine. The building is old but apparently clean. He did have a nice bed. My family member had dementia. He could be difficult. Staff took his behaviors personally. I believe they understaff and this doesn’t help. In the end a serious health issue was ignored. My family member ended up in ICU. An attempt to talk to management about this was met with a defensive posture and dismissive rhetoric. Don’t send anyone you love here. It’s not safe.
Faour Alshare
Mar 2024
They short staff
Jamie Jeter
Jul 2023
Very nice, caring and attentive staff. My father was only there for not even a day but he had much better care here, than at the hospitals.
Frequently Asked Questions
What types of care does Medina Nursing Center and Outpatient Therapy offer?
Medina Nursing Center and Outpatient Therapy offers Skilled Nursing / Long Term Care.
Where is Medina Nursing Center and Outpatient Therapy located?
Medina Nursing Center and Outpatient Therapy is located at 402 South Center Street in Durand, Illinois.
What do families say about Medina Nursing Center and Outpatient Therapy?
Reviews of Medina Nursing Center are sharply divided: several families praise the attentive, caring staff and the comfort their loved ones received, while others report serious concerns about facility cleanliness, understaffing, and neglectful care leading to a hospitalization. The community has been locally owned for decades and offers a full range of skilled nursing, rehab, and hospice services, including specific programs for veterans.
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