Anderson Satara
Jun 2026
This a a very nice company!
1 / 4Quick Facts
- Medication oversight
- Medication management handled by RN or LPN
- Ownership
- Locally-owned, founded by West Michiganders
What Families Think
Reviewers of Martell & Co., a home care agency serving Muskegon and West Michigan, are largely positive about the caregiver-client matching process and communication, though a couple of reports raise real concerns about client neglect and how the company treats people it works with.
The Good
- Thorough hiring and caregiver matching process
- Praised for quick response and communication
- Staff described as knowledgeable and understanding
- Consistent long-term caregiver scheduling offered
The Bad
- One report of a client being neglected by an aide
- One report of rude, unhelpful treatment in a business dispute
AI-generated from reviews and community data.
Martell & Co. / Home Care and Assistance is a home care agency serving Muskegon, Michigan offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 4.2 out of 5 across 10 reviews.
About Martell & Co. / Home Care and Assistance
Martell & Co. provides in-home care and assistance in Muskegon, Michigan and throughout West Michigan. The company offers a range of services designed to help clients maintain independence and quality of life while receiving support in their own homes.
The company's care services include assistance with activities of daily living such as bathing, dressing, and exercise; help with household tasks and chores; respite care to give primary caregivers relief; wound care oversight; medication management by registered or licensed practical nurses; and support for routine and specialized medical care needs.
Martell & Co. emphasizes matching clients with caregivers through a comprehensive assessment process that considers physical, mental, and emotional needs, along with personality compatibility. The company offers long-term scheduling to allow clients and caregivers to build consistent, trusting relationships. All team members are rigorously trained, vetted, and given tools to address clients' physical and emotional needs.
As a locally-owned company founded by West Michiganders, Martell & Co. states it understands the region's unique characteristics and cultural diversity. The company serves families across Grand Rapids, Muskegon, and surrounding West Michigan areas.
Types of Care at Martell & Co. / Home Care and Assistance
At-Home Care
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- Medication Management
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Help Me ChooseReviews of Martell & Co. / Home Care and Assistance
4.2overall · 10 ratings combined
4.2★ on Google (10)
Leah Schottey
Jun 2026
The hiring process is very thorough. I felt very confident on my first day. The staff is very knowledgeable and helpful. I enjoy working here.
MO Studios
May 2026
Do not do business with this company. These ladies will do everything in their power to work against you or to not pay you. These ladies people you will be working with are very rude and non helpful. Take your business elsewhere. If you do business with Martell, ask for Brooke. She is the only useful one
Ashley Hart
Feb 2026
I have been working for Martell & company for almost 3 months i love my job it’s an amazing company to work for they are very understanding.
Cassidy Wemple
Feb 2026
Got in so quick! Love Tiffany, she is the only one I spoke with in my experience! Excellent communication, love it already!
Frequently Asked Questions
What types of care does Martell & Co. / Home Care and Assistance offer?
Martell & Co. / Home Care and Assistance offers At-Home Care.
Where is Martell & Co. / Home Care and Assistance located?
Martell & Co. / Home Care and Assistance is located at 845 Oak Ridge Rd in Muskegon, Michigan.
What do families say about Martell & Co. / Home Care and Assistance?
Reviewers of Martell & Co., a home care agency serving Muskegon and West Michigan, are largely positive about the caregiver-client matching process and communication, though a couple of reports raise real concerns about client neglect and how the company treats people it works with.
How can families visit Martell & Co. / Home Care and Assistance?
Submit the Request Information form on this page to connect with Martell & Co. / Home Care and Assistance and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Martell & Co. / Home Care and Assistance? Claim this listing to update photos, pricing, and details. It's free.
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