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Reviewers generally praise the nursing and rehab care and staff friendliness at Marshall Manor, with several noting strong recovery outcomes after hospital stays. However, some reviews raise concerns about administrative responsiveness, billing communication, and inconsistent CNA engagement.
AI-generated from reviews and community data.
Marshall Manor Nursing & Rehab Center is a senior living community in Guntersville, Alabama offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Salon / Barber. Families rate it 4.2 out of 5 across 33 reviews.
Marshall Manor Nursing and Rehabilitation Center is a skilled nursing facility with 91 beds in Guntersville, Alabama, offering 24-hour nursing care with registered nurses and licensed practical nurses on staff.
The community provides comprehensive rehabilitation services including speech, occupational, and physical therapy, along with 24-hour assistance for residents recovering from hospital stays, illnesses, or injuries. Personalized therapy plans and guided exercises are designed to help residents regain independence and mobility.
Daily support includes personal care, feeding, medication management, and assistance with activities of daily living. The facility features 29 private rooms and maintains a full-time activities staff that organizes planned programs, beauty and barber shop services, and activities to keep residents physically active and engaged.
The community emphasizes meeting residents' social, emotional, spiritual, and intellectual needs while promoting independence, safety, and quality of life. Staff work to help residents recover fully and return to enjoying the activities that mattered to them before their health challenges.
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Help Me Choose4.2overall · 33 ratings combined
4.2★ on Google (33)
Jenni Tidmore
Jan 2026
My mother just spent 120 days in Marshall Manor following a hospital stay that left her unable to walk. I can not say enough good things about Marshall Manor they are AMAZING and my mom is home and stronger than she has been in years ❤️
Linda Yarbrough
Dec 2025
I work at Marshall Manor Nursing & Rehab in Guntersville Alabama now as a housekeeper and I love my job. It's an easy job and the other employees there are all so friendly and caring to the residents that live there. Great place to work. I give it 5 stars.
Cyndi Candy
Nov 2025
I have worked in nursing homes most my life and I must say Marshall Manor is excellent. The care is great and all employees very courteous and professional. My Aunt stay there starting with independent care, then assisted living and now to the skilled unit. Everyone was great. Thank you Marshall Manor.
Sharon Reep
Apr 2025
My husband was there about a year ago. Care was about average. He was there for rehab, but had other health issues also. Rehab went really well; nursing staff was adequate, although they forgot to hook him up correctly to his oxygen twice; some CNA's cared, others were obviously there just to put in a days work; he enjoyed the food! My reason for writing today is the administration. We don't live in Guntersville, so I have called 6 times in the past 4 mons, left massages and written a letter once & NO ONE returns my call. I am trying to get a billing question answered. It took 11months to get a bill to me to begin with, with no explanation as to what days or services insurance did not cover. I am very frustrated. Don't expect good "customer service" if you use this facility.
Horton Family
Apr 2025
I had high hopes for my experience at Marshall Manor when I signed up for the CNA class, but unfortunately, it turned out to be a major disappointment. When I initially inquired about the classes, I was upfront about my situation—my husband is disabled and has a doctor's appointment coming up, which meant I would need to miss just one day of the two-week course. The person I spoke to during enrollment seemed understanding and accommodating. However, when I called to confirm the class dates, I was met with a completely different attitude. The woman on the phone was extremely rude and dismissive. Instead of addressing my concerns, she made it clear that I was not a priority and blamed me for my personal circumstances. I thought she understood because she said her husband had been disabled too. It felt like I was being spoken down to, and her condescending tone was really uncalled for. I understand that attendance is crucial for such courses, but I don't believe a little empathy and understanding is too much to ask for. If missing one day due to a personal matter is a dealbreaker, I would have appreciated a clearer message from the start, rather than the switch in tone I experienced. It’s disheartening to expect support and professionalism only to be met with rudeness. It raises concerns about how she interacts with other employees and patients, or even her class especially considering her rudeness and unprofessional behavior toward me over the phone while trying to fill her class. Overall, I cannot recommend Marshall Manor based on this experience. Customer service is key in any educational environment, and my interaction left much to be desired. If you have any personal matters to attend to, I suggest looking elsewhere, as they may not accommodate your needs in a respectful manner.
3 inspection visits in the last three years, 11 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 28, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2023
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2023
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2023
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2018
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Marshall Manor Nursing & Rehab Center offers Skilled Nursing / Long Term Care.
Marshall Manor Nursing & Rehab Center is located at 3120 North Street in Guntersville, Alabama.
Reviewers generally praise the nursing and rehab care and staff friendliness at Marshall Manor, with several noting strong recovery outcomes after hospital stays. However, some reviews raise concerns about administrative responsiveness, billing communication, and inconsistent CNA engagement.
Marshall Manor Nursing & Rehab Center had 3 government inspection visits in the last three years, with 11 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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