1 / 5CMS Care Compare
Reviews for Marquis Shasta are sharply mixed: several reviewers praise attentive nurses and quick response times, while others describe serious lapses in call-button response, wound care, and cleanliness. One family also reported a difficult admissions dispute involving a dementia patient. Overall, the community shows both strong individual staff performance and notable inconsistency in care quality.
AI-generated from reviews and community data.
Marquis Shasta Post Acute Rehab is a senior living community in Redding, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 37 reviews.
Marquis Care at Shasta is a post-hospital rehabilitation and long-term care facility located in Redding, California. The community provides skilled nursing care with personal assistance in activities of daily living including grooming, dressing, and eating, along with physician-prescribed medications and clinical oversight.
The facility offers structured rehabilitation services with therapy sessions designed around residents' individual goals and pace. Nursing staff conduct regular vital checks and clinical rounds to monitor healing and health status. Residents receive personalized care routines that accommodate their preferences, from morning schedules to medication management and evening care assistance.
Marquis Shasta provides dining services with accommodations for residents' favorite meals, and maintains an activities program that includes group gatherings, individual entertainment options, and leisure activities. The community encourages family visits and social engagement among residents, with common areas like a bistro where residents can socialize and spend time together.
Utilities (except telephone and cable), laundry, and housekeeping services are included for all residents. The facility supports family involvement in residents' lives and care, welcoming visits and family participation in dining and activities.
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Help Me Choose3.5overall · 37 ratings combined
3.5★ on Google (37)
kenneth vaughn
Jun 2026
My mother-in-law has had the best care there. The staff has been absolutely amazing. The only thing I would like to see changed as they need to tear up the old carpet, but she’s had really really good care. They’ve responded to her call without delay. I can’t say enough good of how well this place has been for my mother-in-law Vivian.
Linda
Apr 2025
Marcia Good is an excellent nurse who goes above and beyond for all those whom she cares for and goes beyond caring for residents whom she may not be assigned to just to make sure all are cared for. I saw a post stating otherwise and it is such an untrue statement, a slander that it needs to be removed immediately. Good nurses need to be backed up and looks like she hasn't been by the slanderous remark by a temporary staff worker. Please remove this because a good nurse is unreplaceable and all facilities are always looking for a great nurse. Want to keep her...remove the post.
Amanda H
Dec 2024
One more update: I did report them to the state and all claims were substantiated. This isn’t just a review, it’s facts now Update: look at the response from the “owner”, they clearly just copy and paste their responses. Who are they addressing? My perspective seems to be right on according to management team at the facility and the complaints I filed with the state. I stand by my original statement below. Do not send your family here. The staff takes almost an hour to come to the room If you push the button. For a back surgery patient with an infection with cancer, they don’t properly do any wound care or even check on it more than 1 time a day if “they have time”. The administrators don’t return calls, their head of nursing says they haven’t had a complaint in the 15 years he’s been there and what would I like him to do. Well do better! Take care of these people like you would your family, he laughed. Terrible attitudes they all hate their job there walking around moping no smiles or hellos. The lady who answers the phone is an absolute saint and deserves so much better. The entire facility is disgusting and dirty, it smells in there and I wouldn’t be surprised if it was infested by how gross it is. I am moving my family member asap, just got an approval from another facility. If you love your family DO NOT go here. I still can’t believe how passive the head of nursing is with just the “well what do you want me to do about it” attitude. How infuriating.
Sheri Schmiedl
Jul 2024
In my recent visits to Marquis to my friends Betty P, Jerry B, and Joe H., I come to know how the nurses care and knowledge is, I never let them know that I'm am an RN. In my visits I've come across an exceptional LVN Marcia your're lucky to have her, I know what exceptional care is because I was a DON at Applewood for 5 years.
J W
Apr 2024
This place is an absolute joke. Are you ready for this??? We were in a process of applying for our dad, who has dementia, to be placed at Marquis Shasta because they take his insurance and seemed like a reputable facility. We could no longer pay for Willow Springs, which is private pay, and a place that did such an excellent job caring for our father during his time there. He was well-loved, regarded by staff as “one of our all-stars” and was even featured in their April 2024 newsletter for his warm smile and reputation as their “resident chocolate lover.” During the application process with Marquis, Willow Springs sent over a standard referral and care plan. Upon looking at the documents, there was an obscure note written by a staff member from Willow Springs that said “Sexual Behavior” without any description or context given. When Lori, the nursing director at Marquis, saw the note, she was rightly concerned and needed to find out more. I called Willow Springs and their nurse reached out to Marquis to explain that the note was in reference to a staff member who was showering our father when he made some sort of sexual comment. The nurse at Willow Springs affirmed that there was no aggressive or threatening behavior, only a few comments like that here and there, which she said was very common for people with dementia. Obviously, sexual jokes or comments are inappropriate in the workplace by those of us who are blessed enough to have full control of our mental faculties. But for an 80-year-old stroke victim with dementia to be declined admission to Marquis for occasional inappropriate comments because his mind is half gone is shocking, unconscionable and discriminatory. Our dad is not a threat to anyone, is not aggressive, and could not be aggressive even if he wanted to be since he moves so slowly and delicately. In fact, he was already a previous patient at Marquis in 2018 when recovering from his stroke and had no negative incidents whatsoever during his short-term recovery care in their facility. Unless Marquis can prove that no other dementia patient has ever been declined or removed from their facility for similar comments, this denial is clearly discriminatory and I will be filing a complaint with the Medical Board of California. To be told that our father is “not a fit” for this facility is insulting and inhumane, to say the least, and they will be held accountable. DO NOT TRUST THESE PEOPLE! Find somewhere else for your loved one. They are obviously incompetent to handle real-world circumstances when dealing with memory care patients who pose zero risk to anyone at their facility.
9 inspection visits in the last three years, 68 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2026
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2026
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2026
Meet requirements for the use of electrical equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 24, 2026
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2026
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2026
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2026
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2026
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2026
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2026
Have simulated fire drills held at unexpected times.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 20, 2026
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 1, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 10, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 10, 2024
Properly provide smoke detection systems in areas open to corridors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 10, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 10, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 10, 2024
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2024
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2024
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 3, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2023
Provide a means of sharing information on occupancy/needs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2023
Provide family notifications of emergency plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 3, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2023
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2023
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2023
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2023
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2023
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2023
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2023
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2023
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2023
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2023
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2023
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Marquis Shasta Post Acute Rehab offers Skilled Nursing / Long Term Care.
Marquis Shasta Post Acute Rehab is located at 3550 Churn Creek Rd. in Redding, California.
Reviews for Marquis Shasta are sharply mixed: several reviewers praise attentive nurses and quick response times, while others describe serious lapses in call-button response, wound care, and cleanliness. One family also reported a difficult admissions dispute involving a dementia patient. Overall, the community shows both strong individual staff performance and notable inconsistency in care quality.
Marquis Shasta Post Acute Rehab had 9 government inspection visits in the last three years, with 68 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Marquis Shasta Post Acute Rehab and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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