Catsha
Jun 2026
The 5 star reviews are all fake or purchased from Reputation Defender. This rehab facility is really dirty, the food is so bad my father refused to eat for a month while there and I had to bring food from home and supplement with Ensure. The day staff is nice and efficient but the night shift seems to be disgruntled and very snappy. My father needed help to the bathroom and nobody came after he tried to call on the button 3 times, and he soiled the bed. I'm not sure they have anyone awake and working during the night. No rehab is pleasant, but if the room wasn't so dark, dirty, drab and in need of maintenance and if the night staff was more accommodating it would be a more pleasant healing experience for the poor elderly people who have no choice but to stay here. My last complaint is this facility charges $60 a month to let the patients watch TV and there is no working WIFI in each room. So your poor elderly parent will be sitting all day and night bored out of their mind if you don't pay up. Even if you do pay, the TV and connection quality is very poor in some rooms. If you bring an iPad, there is no guarantee the wifi in the room will work. They will do nothing to fix it. The plus side is the community area is pleasant and bright, and most of the day RNs and CNA aids are very pleasant and try to accommodate the patient's needs as best as they can. The best part is that the OT and PT therapists are very good and work with the patients until they are able to do for themselves. That is the entire point of their stay. My Suggestions for improvements: *Vacuum, then scrub the floors in the entire facility, but especially the patient rooms and bathrooms. *Serve more nutritious fresh food. You have people trying to heal here and you are feeding them food out of a can and frozen, microwaved, food. *Put fresh towels in the patient's room. They leave zero towels for patients to clean up and wash their face, dry their hands, etc. Only paper towel is left in the bathroom. *Freshen up the paint and colors in the patients rooms. Everything is brown, dark, depressing. *Get new hospital beds. The beds are from 1980 and they are shot. They have lived their best life. Its time to replace. ***Get new wheel chair tires. You have old chairs with rotted rubber on the tires. When I took my poor father outside (he was healing from a broken hip) the chair tires are so rotted they do not cushion or absorb the bumps in the pavement, sidewalk, or door thresholds causing tremendous pain. * Clean the bathroom by the PT/OT area. It was so disgusting. You really should be ashamed.
