1 / 5CMS Care Compare
Most reviewers praise Lubbock Health Care Center for its clean environment, caring staff, and strong therapy program, with several calling it well-managed and highly recommend for loved ones' care. However, one detailed review describes a serious incident involving slow call-button response times and alleged neglect of a fall-risk resident, a stark contrast to the otherwise positive feedback.
AI-generated from reviews and community data.
Lubbock Health Care Center is a senior living community in Lubbock, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 54 reviews.
Lubbock Health Care Center is a skilled nursing and long-term care facility in Lubbock, Texas, licensed for 120 residents. The community serves patients requiring rehabilitation and ongoing medical support, including those transitioning from hospital care.
Family reviews paint a divided picture. Supporters highlight attentive staff, effective therapy programs, and a homey atmosphere where residents feel cared for rather than treated as numbers. One family noted their husband arrived unable to eat or breathe independently and left with feeding and oxygen tubes removed. Families also mention responsive call-light service, appetizing dietary options, and genuine engagement from leadership. However, a consistent thread of critical reviews raises concerns about long wait times for call buttons, sometimes 30 to 60 minutes, inadequate assistance with basic needs like restroom access, and perceived neglect. One family wrote that they were "trespassed" after advocating for their mother.
The facility holds a 4.2 out of 5 Google rating based on 54 reviews. The stark contrast between five-star and one-star assessments suggests the quality of care or responsiveness may vary significantly by shift, unit, or circumstance. Prospective families should ask directly about staffing levels and call-light response protocols during tours.
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Help Me Choose4.2overall · 54 ratings combined
4.2★ on Google (54)
Ceasar Castro
Jul 2026
This place is trash along with its staff they literally mistreat senior citizens very bad. My mother had barely gotten there and they forced her unto a bed and they yelled at her and she needed to use the restroom and nobody helped her at all she waited for hrs and nothing. Please don't listen to nobody concerning placing your loved ones here most horrible place ever and needs to be shut down and reported to the state and I will report them
Maite Stowe
Jul 2026
Cynthia Fernandez is a hard worker, always looking for actives for us to do. She's a hard worker. She does the perfect nail job for us, and treats us all the same... Praise be to her...
Jonette Fisher
Apr 2026
I don’t have a single complaint about this facility! The staff is amazing, caring and supportive. Therapy is top tier. They answer call lights in a timely manner. The food is really good. It’s a nice calm atmosphere. Admission coordinator works with insurance companies. You can have things from home to make your stay more comfortable. I give them 5 stars! ⭐️⭐️⭐️⭐️⭐️
Joan Boggs
Feb 2026
Clean facility, no odors. Plenty of parking. Staff are amazing, and helpful. Administrative staff are friendly and helpful.
Jamie Scroggins
Feb 2026
Do not at any cost put your loved one in this facility. They do not care and response time for answering the call button was around 40 mins which is not acceptable. I do not care how short handed they may be stop taking on more patiens/clients if that is the case. Everyone's loved ones deserve top care not when they're able to get to you. If you dont like your job just say so and move on. My mother is a high fall risk and all they did for her was put a mattress down and even after that she would end up on the cold hard floor with them leaving her there. I walked in the other day and she was on the cold hard floor crying and miserable there's no telling how long she was just laying on that floor. I went and spoke with someone who told me well shes been doing that all day. And I asked her was it not your job at the very least to help her off that cold hard floor? She was under the impression that well she keeps doing it so just leave her there. If that isn't neglect please let me know what is. And after I arrived and spoke to someone then they run in there and checked her blood pressure got her showered like they know they were in the wrong and trying to cover it up. My husband had to get her off that floor. Do not I repeat do not send your loved ones to lubbock health care center. This place at the very least needs to be investigated. Do your research!!!!
9 inspection visits in the last three years, 22 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 11, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2025
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 27, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2025
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 11, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 11, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 11, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 19, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 19, 2024
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 11, 2024
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 26, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 16, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Lubbock Health Care Center offers Skilled Nursing / Long Term Care.
Lubbock Health Care Center is located at 4120 22nd Pl in Lubbock, Texas.
Most reviewers praise Lubbock Health Care Center for its clean environment, caring staff, and strong therapy program, with several calling it well-managed and highly recommend for loved ones' care. However, one detailed review describes a serious incident involving slow call-button response times and alleged neglect of a fall-risk resident, a stark contrast to the otherwise positive feedback.
Lubbock Health Care Center had 9 government inspection visits in the last three years, with 22 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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