Lou's Quality Home Health Care Services

Debbie Nakagawa

Aug 2025

via Google ↗

I cannot recommend this healthcare service. From the very beginning, they failed to follow through on the schedule we agreed upon. We initially set visits for Tuesdays and Thursdays from 1–4 PM, but they immediately started canceling. To make things simpler, we changed to just Fridays from 1–4 PM. Even then, the problems continued. Every week, despite having a set schedule, they would call and ask if we needed someone to come. Each time I reminded them that, yes, we had already agreed on Fridays. They would confirm—but then, at the last minute, I’d get a call saying they had no caregiver available, or the caregiver had car trouble, or sometimes no call at all and simply no one showed up. When I called to address this, the response I got was basically, “We can’t control the caregivers if they don’t show up.” That kind of excuse is unacceptable. Reliability and communication are the bare minimum in healthcare, and this company consistently failed on both. What was supposed to be supportive care turned into a stressful, frustrating experience week after week.

diego roig

Jul 2024

via Google ↗

Lou and her staff are a true example of Quality Health Care in the community! I came to realize this over a span of 10 years, as her administrative staff as well as professional and conscientious CNA employees provided home health care for my elderly mother. Lou came out initially to assess my mother’s needs and once a plan of care was established based on my mother’s medical history and general state of health, a caregiver was selected and became the lead in-home caregiver. Lou was often drop by every so often to say hello and to make sure my mother’s needs were being met. She also would do a quick assessment to confirm the daily reports her trained staff would write as part of their daily duty requirements. Over the course of time, her well-trained and conscientious staff always made my mother feel cared for and comfortable. Sheila, Katrina, Lee, Rowena, Nancy, Norma, Marina, Diana, and Juliet are a few names that I will always remember as CNAs who regularly went beyond the call of duty to make sure my mother’s immediate emotional and physical needs were met. Her vitals were checked several times a day and a running log was always easy to find when we were curious as to what mom ate or how her vitals were that week. They were also very patient when mom had her “bossy” moments, seeing her as someone in their care and to be looked after with compassion. I will never forget how reliable, caring, and motherly they always were. Lou has made it easy for all members of my family to endorse them whenever a friend or family member is in need of caregiving services. Diego Roig

The Caregiver Foundation

Mar 2023

via Google ↗

We don't often write reviews and Lou's Quality Home Health Care Services has provided us with outstanding service over the past 15 years! Mahalo!!

John Corvera

Oct 2021

via Google ↗

Lou's Quality Home Health Care is very good agency! All the caregivers are great & hardworking. No complaints on the care service.

Alejandra Garcia

Mar 2014

via Google ↗

I went to Lou's CNA training in Wahiawa and loved it. Lou is very kind and straightforward. Her classes were a lot cheaper than the one's in Leeward community college. She offers a discount if you bring your own medical book, stethoscope and blood pressure cuff. her classes are small so dont expect 20 people to show, and expect a friendly environment. She will not spoon feed you so dont think its super easy, you have to do somethings on your own. my overall experience was wonderful.