Angela Lo
Dec 2024
That good manager (below) is long gone. The county investigated and SUBSTANTIATED neglect of residents, including my grandmother. Feel free to do your own research. New manager Jeff is professional, competent, and caring. He has made a huge difference in the facility. Shout out to Jennifer as well who is very helpful. The only suggestion is more activities for residents. This would require the owner or corporation that owns Lotus Villa to set a budget for these activities and for bringing in outside professionals. The mental and emotional health of the residents would be greatly improved. Previous: Similar horrible experience to another poster, but recently I heard there is a new manager so we are hoping for the best. The one star is for the clean and modern looking facility and bright rooms. What’s lacking- compassionate care and consideration for the emotional health and dignity of residents. Beef up your retirement so you don’t end up in a place like this is all I can say.
