Most of the staff, especially some of the "therapists" refused to listen the families input and requests. Left my father in the same clothes for 3 days. Speech therapist lied to my family and I on care going forward and admitted this to us. They left narcotics out where anyone could take them with no supervision. It is unfortunate that these places are reducing our family members to nothing more than a commodity. " how much can we make with the least amount of effort?" seems to be the motto for a lot of these facilities. Due your due diligence when selecting a care facility; don't waste your time with this place though.
Lot of people post on behalf of their loved ones here. Let me give you a 1st hand perspective of a patient that has lived here for over 3 weeks now. Cleanliness: Rooms and facility are cleaned. But not daily, nor consecutively. Sometimes 2 days in a row, then nothing for many days. A request can be made and it probably will happen.
Kindness of staff: Pretty tolerable considering how rude and down right mean some of the people living here are towards them. While English is not everyone's 1st language, they manage to communicate. You just have to be patient and tolerable. Listen and be kind back.
Medical Care: This is a fickle topic. Doctor(s) MIGHT come see you IF you can convince the staff to remember to request one for you. And IF the doctors are coming in to the facility. And IF they do so during hours you are awake. And even then, it may be days or 3 weeks later.
Nurse Care for your medical needs: Drugs will be passed out to you. (at some point) Wound care can be done, if you get the right nurse. They are 1 nurse for every 10-30 rooms. So, do not expect immediate responses. And there is a tendency for 1 nurse I will not mention by name or description, but while friendly is not her problem, she tends to be too yappy to the point her voice carries(grave yard shift)in every room in the hallway and it slows her progress down. Don't expect to be given meds and asleep before midnight. ;)
Bathing: Good luck. 1 shower room for 10-30 people. 1 CNA to administer it. 1 CNA MIGHT get you a bed bath should you be unable to get to the shower. Once a week! Bed changing, maybe happens if they get around to it. Once in awhile.
Personal adult changing: IF you are the type that has to go in bed, don't expect the quickest of responses. 15 minutes to 3 hours of sitting in your waste. Depending upon who is working on what shift.
Call lights: Light up. Little audible. Supposedly the nurses desk is alerted. However, there is no intercom being answered to as why you set it off. So, you very easily can die waiting for a person to arrive on the scene. DO NOT LIVE HERE IF YOU ARE A HIGH RISK MEDICAL PATIENT. Many patients were sent off to the hospital while I was here. And that was just in my wing!
Food: I have had better slop from McDonalds. Too many bad meals to go into. Missing menu items. Things that are not what were on the menu. Suffice to say, ordering in is the best option.
Have protein bars in your room. Part of that is the lazy staff.
Was told there was no milk upon requesting it. Rolled down to the kitchen and there was. Trust nothing and nobody. Have family or friends bring you meals. Or go to the dining room and gorge on expensive vending machines junk food snacks.
Therapists: Good staff. Know what they are doing. Helped me back on my feet. Literally.
Cost: Your pocket book will be dry in less than a month if you do not have good insurance.
My medical side of my stay improved in the last 3 days greatly. Do in part to a nurse that was getting things straightened out from her own observations of how things were going. I was bathed 1-2 days apart. My wound care was done every morning. Which was no where near that care for the first 2-3 weeks.
Whether or not it continues to improve is anyones guess.
# of people to a room varies 1 to 2 people depending on who is admitting them. They currently have the room for 1 person per room but cram 2 in when they want. Makes no sense.
Which leads to noise. You will need ear plugs. TVS go 24/7 and doors left open all night. Even if you have a room to yourself the hallway noise is chaotic. No curfew for bed time noise reduction.
My family member has suffered immensely. I visit the facility 5 times a week. My family member has not improved nor has her physical condition improved as a matter of fact it has become far worse! My family member had the ability to toilet on her own, she walked all the time, she maintained a healthy weight, she knew what was going on.
The facility treats her as if she as dementia when in fact she does not! She has a brain injury years ago. She didn’t come to the facility for long term care! She came to that facility to recover from surgery!
I am beyond frustrated and I am unable to speak to her physician and staff refuses to give me the phone number to her doctor nor the facility he occupies in order for me to contact!
I looked up the name of the doctor and found no listing!
Please please please if you can keep your family member at home where they are cared for and safe .
I would not recommend Linden Grove for post-surgery rehabilitation. This facility operates as a nursing home and was not appropriate for the level of care my father required after major surgery.
Overall, our experience at Linden Grove was deeply disappointing. If you are seeking attentive care, proper rehabilitation support, and a clean, well-maintained environment after surgery, I strongly recommend looking elsewhere.
I realize this review is lengthy and may seem extreme, but it reflects our experience. I strongly encourage anyone considering Linden Grove to tour the facility in person before making a decision. Seeing the environment, cleanliness, and level of care firsthand is essential. All you need to do is walk one of the hallways, and you will understand.
Staffing was clearly inadequate, and patient responsiveness was poor. When the call button was pressed, it consistently took 15 minutes or more for staff to respond. For a post-surgical patient, this delay is unsafe and unacceptable. My father was on a stool medication which causes diarrhea, and he had two accidents in his bed because no one came to help him to the bathroom. Then they tried to humiliate him with rude and insensitive comments, but I shut that down real fast!!!
Post-surgical instructions were NOT followed. Every day, I had to ask the nurses to read the instructions. One of the things my father was required to do was walk the hallway at least 4 times per day for 5-10 minutes to help build stamina in his lungs and also prevent pneumonia. I was told this was not a feasible request, since he was on oxygen and a feeding tube, yet when he was in the hospital, they managed this just fine. Instead, he only got out of his room for 45 minutes/day for PT (except weekends).
Hygiene was a serious concern. My father was told he could shower every other day, yet he often went 3-4 days without a shower or even a basic wipe-down. I had to beg the nurses to help him. At one point, I finally told them, if they don't help him with showers, I will do it myself! This lack of basic hygiene is alarming and shows a lack of attention to patient dignity and care.
The room itself was lacking in quality and basic furnishings. There was a standard hospital bed but no chair or recliner to sit in--residents were expected to sit in their wheelchairs as their only seating option. For the type of surgery my father had, he was required to be in a reclining chair for at least six hours a day, which this facility could not provide.
We were also told he would receive bed rails to help him sit up independently. Despite multiple requests and repeated promises from nursing staff, this never happened. We escalated our concerns to both the nursing director and the physician assistant, yet the issue was never resolved.
The facility is very run-down and poorly maintained. The smell throughout the building--mentioned in other reviews--is absolutely accurate. There is also no ice machine available to patients or families; instead, you must ask a nurse to scoop ice from a hallway cooler, which feels outdated and unhygienic. The beds are very old and not comfortable (compared to other facilities).
Another concerning issue was linen handling. Used towels, bedding, and rags were placed on the floor under the bathroom sink (there was no linen hamper) and left there until housekeeping collected them the next day. Also, the bedding should be changed daily. As you see in the photos, our father had to sleep on dirty sheets. Changed every 2 days or less, even when we asked for new linens, our request was merely ignored.
I will be submitting a report to DSHS, and encourage others to do the same if they have had similar experiences. This place needs updating and new management!
