LINCARE

Paul Keesler

Jan 2026

via Google ↗

I have been with this Lincare Store for about a year. They were great in the beginning. But not now. The mask im using has been causing skin irritation and i decided to change the mask type. I called and they told me they would order a different type of mask the following day since i called them right before they closed for the day. I never received a mask. About a month later i went to the store. They showed me the mask, and again told me they would order it. I asked if they had any on hand. They told me my insurance would not pay for it unless i ordered it. I agreed to have them order it. One month later, no mask. I found out through the national office it was never ordered. So i went back to the store and told them everything i just wrote about. They told me they did not have the mask on hand and that it would take about 12 business days to come in after they ordered it. I understand mistakes, and i certainly understand forgetfulness. But i do not understand this. Im done with them. If you use them and order anything from them i would ask them for proof it was ordered

sherrye smith

Sep 2025

via Google ↗

This local office has done nothing but cause difficulties with my CPAP service. I have been unable to get supplies for months due to their continual entering of incorrect data into the system starting with putting wrong serial number of machine to now changing, without any reason or notification, my insurance data which has been the same since 2014! They do not respond when the regional office attempts to help clear the ongoing problems. I would strongly advise choosing another supply company!

Cricket Strebeck

Sep 2022

via Google ↗

This place has a service representative named David Murphy. And he delivered my home care supplies and took the patience and time to show me how everything worked. He was so just kind and sweet and again just so very helpful!!! He stayed to make sure the wheel chair would fit through everywhere I needed it to and showed me how to use the walkers and was just the best!! He spoke to me very kindly as well!!! If I ever need any more medical supplies I will definitely be using this company and hope to get the same guy in the future !! When you’re in a vulnerable situation and need these medical devices, someone like him is who you want to be working with !

Elizabeth Persons

Mar 2019

via Google ↗

I recently received a CPAP machine from Lincare. I was told upon signing for the machine that there would be a nurse and plenty of support in learning to use the machine. A couple of weeks after I received the machine, Mary, who identified herself as a nurse, called me and asked how I was, made general chit-chat for a few minutes, asked if I was getting used to the machine, then after about 5 minutes total, hung up. A week or so later I requested another nurse. Kim said she would be the one helping me from that point on. She came to the house one time to help me. There were no other visits to my home from anyone at Lincare. I called several times asking about the different face masks. It was impossible to talk with anyone when I called, and rarely would anyone return my call. I would have to make several calls before talking to someone. It was very frustrating. No help. No support. I felt like they really didn’t care. Then today, March 20, I got a letter that said “we have contacted you several times in an attempt to obtain the needed information to continue billing...........”. What a joke! After all the times I have tried to contact them. I have 30 days from the date of the letter, March 13, to return the equipment or ownership of the device would be transferred to me and I would be billed for the purchase price. In addition, I would be responsible for maintenance and repairs of the machine. What a rip-off. I will never do business with Lincare again. If a doctor recommends medical devices from them, I will refuse. I will return my machine to them tomorrow, I refuse to mail it anywhere so they can bill me for ‘problems’ on a machine that is in perfect condition. I no longer trust Lincare since they have done nothing but lie to me. If I could give them a lower rating than 1, I would. Poorest customer service I’ve ever experienced!

Matthew Wooley

Jul 2018

via Google ↗

This is one of the worst companies I have ever had the displeasure of dealing with. They have absolutely no concern for their patients. I had to call upwards of 50 times to even get them to ship me my supplies for my CPAP. When they finally did ship them, they were wrong. Not once, but 3 times i have received incorrect parts. Every time i speak with them they give me the same excuses and assurances that they will solve the problem but they never do. Absolutely horrible service and its a wonder they are still in business.