Donna Dixon
Apr 2026
STAY FAR AWAY FROM THEIR “REHAB” & “PT/OT” …it’s a complete joke. If you’re white, healthy and wealthy, you’ll find that’s the clientele Lenbroook sells. But be prepared to go offsite for all healthcare services if you desire any quality of care - it’s a big part of the sales pitch but if you are needing inpatient rehab or outpatient PT, DO NOT USE LENBROOK’s FACILITIES. Inpatient: If you’ve ever been to a real rehab facility you will see this place is severely lacking. The “nurse’s station” looks like a closet that they crammed 2 computers into. The Dr (Jackson) is only there 1 day a week and “pops in” with his hand on the door & doesn’t know the answers to individualized questions about the patient. One small example - patients are left unshowered for weeks (yes weeks!) and there is no communication protocol. Our loved one has been there twice and will NOT be using Lenbrook’s inpatient facilities ever again. OUTPATIENT PT/OT: Bernadette is dishonest and full of excuses. She should be ashamed of her callous behavior and her disdain for the residents and her job. I represent a loved one and she obviously can bamboozle and run roughshod over the elderly compliant residents - clearly balks at working with their families instead. Bernadette stands in the way of residents recovering & maintaining their strength and health, and has zero accountability. Elderly people need these services, so Lenbrook should get their act together, stop pretending to offer them and doing the bare minimum, and hiring people who are not qualified for the jobs. Shameful and dangerous. It’s a BIG red flag when nobody gives out their last name, direct line or their email address preventing you from communicating in writing - the concierge desk won’t tell you anybody’s info either. Once your loved one is declining, my opinion is that Lenbrook will fail them for sure. But they take their money with a slick smile.
