T Rodkey
Mar 2025
After visiting several facilities we chose Seacrest for my grandmother, and while there were a few positives, overall the service fell short of what we needed during such a critical time. The facility itself is clean, well-maintained and has a beautiful patio with a koi pond, which we appreciated. Unfortunately, that’s where the positives mostly ended. Once services started, the level of follow-through and support was inconsistent at best. It became difficult to get timely responses, and communication started to fall apart. During moments when my grandmother’s condition was clearly declining, we often found ourselves alone, unsure of what to do, and waiting for a nurse to come. The care from therapists was also very mixed. On one hand, there was Cody—a standout physical therapist who treated my grandmother (and our entire family) with genuine care and compassion. He listened carefully to our goals, took his time, and worked with real patience and kindness. He was easily the best part of the experience. On the other hand, there was another therapist whose approach was the complete opposite. She was rough, dismissive, and careless. On our very first day, she moved my grandmother up in bed and hit her head against the headboard without so much as an apology. Several days later, she instructed my grandma to use her arm with a broken wrist—still in soft cast—to move to edge of bed and to assist her to stand with no care for her comfort. When I asked if that was necessary since her wrist is broken and clearly in pain, the therapist insisted it was important for recovery. It was incredibly upsetting to witness, especially during such a vulnerable time. The next day her arm was in excruciating pain and we had to schedule an appointment with her orthopedic specialist. There were a couple of truly wonderful nurses who clearly cared about the well-being of their patients and went out of their way to make my grandmother comfortable. Unfortunately, for every great nurse, there seemed to be another with a bad attitude who didn’t communicate, didn’t stay on top of my grandmother’s condition, and made little effort to ensure her basic needs were met. If she didn’t eat on the first attempt, they wouldn’t try again—meaning she often went without eating at all until family arrived. The social worker was completely clueless. Never returned calls. Doesn’t know the facilities protocols. Would tell us she did things, that she didn’t actually do. She also kept pushing hospice on us. Another reason we chose this facility was because they advertised 24-hour visiting hours (none of the other facilities had this option). My grandmother was uncomfortable being away from her own bed and wanted someone with her during the night. However, when we tried to stay overnight, the staff initially insisted we couldn’t. After explaining that the 24-hour access was one of the main reasons we chose this facility—and even pointing out their own policy—they finally agreed to let us stay, but only if her roommate didn’t object. Thankfully, her roommate was incredibly kind and had no problem with it, which allowed us to be there for my grandmother when she needed us most. We went into this hoping Seacrest would provide the kind of support families desperately need when their elderly parents or grandparents are recovering or entering end of life care. While they made a strong impression in the beginning, the actual service fell short in too many important ways.
