gina valone
Mar 2026
The staff really care for the residents. The changes that they're making is wonderful to see for the patients.
811 Keylon Street
4(22 ratings)· Manchester average: 4.4

CMS Care Compare
Reviews of Legacy Health And Rehab are sharply divided: some families and residents describe a caring, friendly staff and a family-like atmosphere, while others report serious lapses in cleanliness, communication, and basic care. The community holds a 4 out of 5 rating from 22 Google reviews, but the detailed negative accounts raise significant concerns worth investigating directly with the facility.
AI-generated from reviews and community data.
Legacy Health And Rehab is a senior living community in Manchester, Tennessee offering Skilled Nursing / Long Term Care. Families rate it 4.0 out of 5 across 22 reviews.
Legacy Health And Rehab is a skilled nursing / long term care community in Manchester, Tennessee. The community is licensed for up to 72 residents.
Families rate Legacy Health And Rehab 4 out of 5 based on 22 Google reviews.
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Help Me Choose4overall · 22 ratings combined
4★ on Google (22)
gina valone
Mar 2026
The staff really care for the residents. The changes that they're making is wonderful to see for the patients.
Des Lea’shea
Feb 2025
WARNING: HONEST REVIEW ‼️ DO NOT I REPEAT DO NOT SEND YOUR LOVED ONE HERE UNDER ANY CIRCUMSTANCES ‼️ ..THEY ARE NOT CLEAN AT ALL.. MY UNCLE’S DAUGHTER SENT HIM HERE. HE WAS VERY HEALTHY WHEN HE GOT THERE AND A FEW MONTHS LATER HE ENDED UP MALNUTRITION WITH A SEVERE STAPH INFECTION AND PNEUMONIA. THEY SAID HE STOPPED EATING SO THEY PUT HIM ON A FEEDING TUBE.. CLAIMED HE STARTED CHOKING OFF OF A FEEDING TUBE THAT WAS IN HIS STOMACH. THEY TOOK HIM OFF AND STOPPED FEEDING HIM COMPLETELY AND TURNED HIM OVER TO HOSPICE. THEY FED HIM DISSOLVABLE TABLETS AND MORPHINE EVERY HOUR FROM THEN ON.. 5 DAYS LATER THEY SAID HE HAD 3 DAYS TO LIVE. WENT TO SEE HIM THE NEXT DAY AND WALKED IN TO HIS DEAD BODY. THE NURSES DID NOT INFORM US HE WAS DEAD UPON ARRIVAL. THEY SHOWED US TO HIS ROOM AND LET US DISCOVER FOR OUR SELVES. WE STARTED EXAMINING HIS BODY AND FEELING FOR A PULSE AND 5 MINUTES LATER A NURSE CAME IN AND SAID “OH YEAH HE PASSED 30 MINUTES AGO”. HE WAS LAYING ON A BARE AIR MATTRESS NO SHEET AT ALL. HIS NOSE WAS FILLED WITH GUNK AND SO WAS HIS HAIR. HE HAD BED SORES EVERYWHERE. THERE IS NO SMOKING SIGNS ALL ON THE BUILDING BUT CIGARETTES EVERYWHERE IN THE FRONT OF THE BUILDING, EVEN ON TOP OF THE GARBAGE CANS BY THE DOOR. THIS PLACE NEEDS TO BE INVESTIGATED AND SHUT DOWN EXPEDITIOUSLY.
Latesha Mcknight
Sep 2024
Love the patients...they are my family
Tiffany Maupin
Oct 2023
If I could give 0 stars, I would. Unless you plan on staying with your loved one 24/7 while they are here. Do not send them here! The care is terrible, they don’t think to inform the family BEFORE sending out your loved one to the hospital.. which is the first I’ve heard and seen of that. Staff lies about the care they are giving, so don’t trust their word. Check yourself!!! Your loved one will be sitting for hours waiting for food or waiting to be taken back to their room. Absolutely unacceptable, I hate to see this place is even opened. Funny how it has such great reviews though. Coming from someone who just took their family out.. Please.. Send them next door to McArthur Manor or anywhere besides here!! We are now having to undo all the bad they did to our Papa.
Carla Faye Julian Slaughter
Jan 2023
They are helpful and nicer than other places
4 inspection visits in the last three years, 40 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 8, 2025
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 8, 2025
Provide properly sized and located linen or trash receptacles.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2025
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2025
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025
Develop and maintain an Emergency Preparedness Program (EP).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2025
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 15, 2024
Post nurse staffing information every day.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 15, 2024
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 15, 2024
Provide emergency officials' contact information.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 15, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 25, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 3, 2021
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 3, 2021
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2021
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2021
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2021
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Legacy Health And Rehab offers Skilled Nursing / Long Term Care.
Legacy Health And Rehab is located at 811 Keylon Street in Manchester, Tennessee.
Reviews of Legacy Health And Rehab are sharply divided: some families and residents describe a caring, friendly staff and a family-like atmosphere, while others report serious lapses in cleanliness, communication, and basic care. The community holds a 4 out of 5 rating from 22 Google reviews, but the detailed negative accounts raise significant concerns worth investigating directly with the facility.
Legacy Health And Rehab had 4 government inspection visits in the last three years, with 40 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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