Sarah Trummel
May 2025
Legacy at South Plains is excellent in the way, your loved ones are taken care of. This is the number one place for assisted living excellent management and a wonderful staff to always make sure family and residence are happy.
The Legacy at South Plains
10711 Indiana Avenue4.3(43 ratings)· Lubbock average: 4.4
Part of Pegasus Senior Living · 52 communities · 4.4★ average
1 / 5Quick Facts
- Total units
- 110
- Licensed capacity
- 110 residents
- Memory care setup
- Separate on-site memory care neighborhood
- Pricing structure
- Tiered pricing by care level (levels 3-4)
Texas HHSC
What Families Think
Most reviewers describe The Legacy at South Plains as warm, attentive, and staffed by people who genuinely know residents by name, with particular praise for the health and wellness team and end-of-life care. However, one detailed and serious review describes neglect, missed personal care, and a preventable fall, creating a stark contrast with the otherwise positive feedback.
The Good
- Staff frequently described as caring and attentive
- Health and Wellness Director helped with rehab recovery
- Compassionate, dignified end-of-life care noted
- Memory care area offers privacy plus social engagement
- Staff greet residents and families by name
The Bad
- One detailed report of missed showers and hygiene care
- One report of a 15-minute wait after a fall
- One account describes lost hearing aids for months
- One reviewer says memory care unit couldn't handle dementia needs
AI-generated from reviews and community data.
The Legacy at South Plains is a senior living community in Lubbock, Texas offering Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 43 reviews.
About The Legacy at South Plains
The Legacy at South Plains is a 110-bed assisted living community in Lubbock, Texas. The facility serves seniors requiring assistance with daily activities and offers on-site therapy services, with a separate memory care section available for residents with more advanced cognitive needs.
Reviews reveal a sharply divided experience. Many families praise the staff's attentiveness, noting that employees know residents by name, respond promptly to requests, and show genuine compassion, one family wrote, "The staff are all taking good care of our sweet mom." Residents and visitors consistently highlight the welcoming atmosphere, quality meals, and availability of therapeutic services. However, a smaller group of families reported serious gaps in basic care, including missed shower days, inadequate assistance with grooming and dressing, and lost personal items like hearing aids. These negative experiences centered on higher-level care needs (levels 3 and 4) and span multiple years at the facility.
The community holds a 4.3/5 Google rating across 43 reviews. Prospective residents and families should recognize that The Legacy receives strong endorsements for staff warmth and facility environment, but potential residents requiring intensive personal care assistance may want to discuss specific service protocols and staffing capacity directly.
Types of Care at The Legacy at South Plains
Assisted Living
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Legacy at South Plains
4.3overall · 43 ratings combined
4.3★ on Google (43)
Kaye VanArsdale
Apr 2025
Our experience was less than stellar at Legacy. In fact it was down right shameful the lack of care that my Mom got. At level 3 and level 4 care, we were lucky to get her phone and hearing aids plugged in, much less get her hair combed or hearing aids put in. In fact, they ended up losing both hearing aids within the first several months. We asked for more care with dressing and showering and neither happened, even though they happily immediately increased our rates. Thank goodness for getting extra services through empower me as they were the ones to put her hearing aids in, make sure she was dressed properly and hair brushed. When we asked for more help, the staff at Legacy told us we had to move to memory care as they could not provide the proper care for my mother. That is not why people go into memory care! My mother was still calling for help with her button and was not a flight risk! One time, when my mother fell, she called repeatedly for help. It took 15 minutes for someone to come and then they argued about why it took so long instead of helping her up. They had sent someone across the hall to another person with the same name. As a matter of fact, my mother's packages also were delivered to this person too. This facility is not staffed to take care of people needing more than minimal care and has a bad reputation for neglecting residents with dementia. My mother never got regular showers and in fact went weeks without. No one cared. The nurse and facility director just told us what we wanted to hear and nothing was done to help my mother. She had a terrible fall there that was totally preventable which caused a major decline in her health and resulted in hospitalization and a very LONG rehab. After learning that this facility has a terrible reputation from many different healthcare professionals, we moved to another facility immediately after she was hospitalized and in rehab. DO NOT PUT YOUR LOVED ONE IN THIS FACILITY, ESPECIALLY IF THEY HAVE DEMENTIA! THEY ARE HORRIBLE AND DO NOT CARE! THEY ARE ONLY IN IT FOR THE $$$$.
steve spear
Feb 2025
The entire Legacy Staff have been extremely friendly and helpful. The Heath and Wellness Director has spent additional time to help my mother rebound from rehab. I greatly appreciate that. I have met a number of the Legacy Staff and they are all top notch people. The Legacy Staff truly care about the residents.
Hannah Jones
May 2024
Beautiful community!! Clean and smells nice! Always friendly staff.
Crystal Crawford
May 2024
The staff at the Legacy at South Plains are terrific.They truly care about the residents and love what they do.If you are looking for a place for your loved one you have found the place.The staff go above and beyond to make sure all needs are met.
Frequently Asked Questions
What types of care does The Legacy at South Plains offer?
The Legacy at South Plains offers Assisted Living.
Where is The Legacy at South Plains located?
The Legacy at South Plains is located at 10711 Indiana Avenue in Lubbock, Texas.
What do families say about The Legacy at South Plains?
Most reviewers describe The Legacy at South Plains as warm, attentive, and staffed by people who genuinely know residents by name, with particular praise for the health and wellness team and end-of-life care. However, one detailed and serious review describes neglect, missed personal care, and a preventable fall, creating a stark contrast with the otherwise positive feedback.
How can families visit The Legacy at South Plains?
Submit the Request Information form on this page to connect with The Legacy at South Plains and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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