Greg Perry
Dec 2025
I am a patient here because I had a stroke last year and I am very grateful for this place I would be probably in heaven if not for the nurses and staff here at Lassen nursing. Thank you
1 / 2Quick Facts
- Total units
- 96
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 96
- Inspections
- View history (80 citations)
- Facility uniqueness
- Described as only nursing home in town
- Physician coverage
- No backup doctor on-site, per one reviewer
- Management stability
- Three different administrations in eight months
CMS Care Compare
What Families Think
Reviews of this Susanville skilled nursing facility are largely negative, citing understaffing, cleanliness problems, and a serious safety incident involving a resident, alongside frequent turnover in administration. One reviewer, a stroke patient, praised the nursing and rehab staff for his recovery, and other visitors noted some individual staff members were caring despite systemic problems.
The Good
- Rehab therapy credited with aiding stroke recovery
- On-site physical, occupational, and speech therapy
- Some individual staff described as caring and dedicated
The Bad
- Multiple reports of severe understaffing
- Reports of unclean, foul-smelling conditions in halls
- One report of a resident assaulted by another occupant
- One report of no backup physician available on a day off
- Reports of favoritism and frequent management turnover
AI-generated from reviews and community data.
Lassen Nursing & Rehab Center is a senior living community in Susanville, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.0 out of 5 across 9 reviews.
About Lassen Nursing & Rehab Center
Lassen Nursing & Rehabilitation Center is a nursing and rehabilitation facility in Susanville, California, offering 24-hour nursing care with clinical assessment, pain management, wound care, nutritional support, and emotional support delivered through a collaborative, patient-centered approach.
The center provides comprehensive rehabilitation services including physical, occupational, and speech therapy administered by experienced licensed therapists. A restorative nursing program focuses on helping residents achieve and maintain optimal physical, mental, and psychosocial function following illness, injury, or surgery. The nursing team is trained in IV insertion and utilizes advanced wound care technologies to support healing.
Additional clinical services include work with a Registered Dietitian who plans therapeutic and nutritious meals, and extensive social services to assist families from admission through discharge and beyond. The facility emphasizes pain management and restoration of function to help residents regain independent mobility and participate in activities meaningful to them.
Lassen offers a meaningful activities program featuring both traditional and contemporary offerings in a comfortable and friendly environment. The facility describes itself as part of the Susanville community and emphasizes the dedication and expertise of its nursing team in providing care that aims to feel as close to home as possible for each resident.
Types of Care at Lassen Nursing & Rehab Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me ChooseReviews of Lassen Nursing & Rehab Center
3overall · 9 ratings combined
3★ on Google (9)
Betty Gingham
Jan 2024
Unfortunately this place is a disaster. They are completely under staffed, leaving residents to receive very poor and insufficient care. Staff members are over worked and under paid. The employee culture is toxic and management lets it continue. With the amount of residents to staff, patient conditions very easily go unnoticed. Its completely filthy. I would not ever send a loved one to this facility. A major overhaul in management needs to take place. Please consider sending your loved one else where.
Billy Wagner
Feb 2023
Well for starters if I could give zero stars I would. I have been fortunate enough to meet some really awesome residents and a few awesome co workers, but that being said they are extremely understaffed you will walk in the halls and see patient after patient just sitting yelling for help only to be helped with attitude. Now don't get me wrong thier are some absolutely amazing people that work here but unfortunately the bad out weighs the good. The administration can be really awesome if you're on thier good side 24/7 but if you get on thier bad side you will get targeted and eventually loose you're job , i saw this happen to multiple peoples including my self recently . I was thier for about 8 months and withing this time 3 different administration 3 different managers in all the head departments. Favoritism is a huge problem they have and a few other things that we'll I just won't be saying on here. Take my word for it don't bring you're loved ones here thier are so many better options in town
Kirstin Moran
Nov 2017
My experience with this place has been through the care of my grandmother. She has been a resident for the past several years. Every time I've come to visit her I've hated leaving her. Part of me has been glad she can't remember so she isn't aware of what is really happening. A couple of months ago my grandmother was beat with a cane by a homeless man who was living at the facility (free of charge btw) because he thought she was "stealing" from him. Why on earth he was even allowed to live there is beyond me, especially since everyone is paying to have their family members there. I understand county actions are in progress but this should have never happened. Currently my grandmother is in pain awaiting pain meds from the doctor who is off today. My family gets to watch my grandmother, who we have been told is on her death bed, while we wait to interrupt the doctor on his day off b/c there's no back up doctor onsite. This is unacceptable. The life of my grandmother might not mean a sense of urgency to those who work there but she is beloved by her family and those who know her and she deserves more from the healthcare system. I get that this is the only place in town, but the only place in town needs to do better for its patients. If my grandmother truly is on her deathbed then she deserves painless exit from life. I can't imagine this is an isolated incident. There needs to be an all call doctor asap. the only reason why I gave this place a one star is b/c I have to in order to post this otherwise they wouldn't be getting a rating at all. I'm begging all of those in Lassen County Health industry to do better for its elderly folks.
Catherine Schmidt
Dec 2014
I understand this is not the name of this nursing home...it was Country Villa River View ...now Lassen Nursing & Rehabilitation Center. What ever, I was there in September, visiting my mother (a resident with Alzheimers for eleven years) I have made 8 cross country trips to see her and had been relatively happy with the overall care given to her. She doesn't know me anymore, hasn't for several years, but after turning her over to a guardianship agency, everything seemed to be running fairly well. This last trip however, middle of Sept. 2014, things had changed, I felt so sorry for everyone there. I hate the way things have changed and there seems to be nothing I can do. The compassion, the affection the nurses and aides had shown, the TV's on with no sound, so many taking naps in the halls, smelly, gloomy, just so sad. I'm not sure what has changed in two years, staff, owners, management, something sure has.
Government Inspection History
13 inspection visits in the last three years, 80 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 21, 2026Health Complaint1 citation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2026
Apr 8, 2026Health Complaint1 citation
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2026
Feb 4, 2026Health Complaint1 citation
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 9, 2026
Sep 12, 2025Health Complaint7 citations
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 25, 2025
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 25, 2025
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 25, 2025
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2025
Jul 17, 2025Health Complaint4 citations
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 30, 2025
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 30, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 30, 2025
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 30, 2025
Apr 17, 2025Health Complaint4 citations
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 30, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 30, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 30, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2025
Oct 24, 2024Fire Safety StandardHealth Standard17 citations
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 11, 2024
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 11, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 11, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 11, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 11, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 11, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 8, 2024
Jul 31, 2024Health Complaint1 citation
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2024
May 21, 2024Health Complaint8 citations
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 29, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 29, 2024
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2024
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2024
Apr 4, 2024Health Complaint3 citations
Provide or obtain dental services for each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 3, 2024
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 29, 2024
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 2, 2024
Dec 13, 2023Health Complaint1 citation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 29, 2023
Aug 4, 2023Fire Safety StandardHealth Standard17 citations
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 23, 2023
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 21, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2023
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2023
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2023
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2023
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2023
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2023
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2023
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2023
Sep 12, 2019Fire Safety StandardHealth Standard15 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2019
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2019
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2019
Keep all essential equipment working safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2019
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2019
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2019
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2019
Conduct risk assessment and an All-Hazards approach.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2019
Establish staff and initial training requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2019
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2019
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2019
Enure that solid fuel-burning fireplaces are not in patient sleeping areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2019
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2019
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2019
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 9, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Lassen Nursing & Rehab Center offer?
Lassen Nursing & Rehab Center offers Skilled Nursing / Long Term Care.
Where is Lassen Nursing & Rehab Center located?
Lassen Nursing & Rehab Center is located at 2005 River Street in Susanville, California.
What do families say about Lassen Nursing & Rehab Center?
Reviews of this Susanville skilled nursing facility are largely negative, citing understaffing, cleanliness problems, and a serious safety incident involving a resident, alongside frequent turnover in administration. One reviewer, a stroke patient, praised the nursing and rehab staff for his recovery, and other visitors noted some individual staff members were caring despite systemic problems.
How did Lassen Nursing & Rehab Center do on recent health and safety inspections?
Lassen Nursing & Rehab Center had 13 government inspection visits in the last three years, with 80 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Lassen Nursing & Rehab Center?
Submit the Request Information form on this page, or contact Lassen Nursing & Rehab Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Lassen Nursing & Rehab Center? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Susanville.
