2001 Paul Bunyan Rd
3.2(19 ratings)
1 / 5California CDSS
Reviews are sharply split: several families describe warm, attentive staff, clean common areas, and good food, while two reports describe serious lapses in basic care that led to severe medical harm. The gap between these accounts suggests inconsistent oversight of daily hygiene and health monitoring, even as many day-to-day interactions are praised.
AI-generated from reviews and community data.
Eagle Lake Village is a senior living community in Susanville, California, offering assisted living with specialized support for individuals with hearing, vision, mobility impairments, and other disabilities. The community is operated by CiminoCare and located just a few blocks from the Susan River, surrounded by rolling California hillsides.
Residents enjoy restaurant-style dining and care from highly trained, professional caregivers. The community handles housekeeping and maintenance, freeing residents to participate in activities and events. Accommodations include private or shared rooms, many with views of garden areas and the neighborhood, with recent updates to flooring, window coverings, and furniture in some units.
The community features common areas and community rooms with amenities such as fireplaces, pianos, and comfortable sitting areas that encourage social engagement. Outside, serene garden settings provide spaces for residents to relax. A rich calendar of events and activities provides fresh ways to engage throughout the year.
Concierge services are available, including transportation to appointments, shopping, and errands. The community also offers housekeeping services, salon appointments, and dining opportunities where residents can celebrate life events with family. The goal is to provide a balanced environment that supports both independence and necessary care.
Tell us what you're looking for and we'll match you with communities that fit — free, and you choose who contacts you.
Help Me Choose3.2overall · 19 ratings combined
3.2★ on Google (19)
Cindy Millar
Jun 2026
My mother was not looking forward to transitioning to assisted living, but the staff at Eagle Lake Village made it easy for her. Sh can be fussy and "spicy" and they did a good job accommodating her. I would like to see new carpet in the main areas.
Paul Angell
Apr 2026
Very supportive team. I always feel like my parents are being well looked after by a group of compassionate people. Since the new owners have taken over a few years ago, service levels have definately increased.
Dan Valerga
Aug 2025
Unfortunately I had to give them a star to post. AVOID AVOID AVOID. My mom is a resident and I pay for services my mom does not get. She is supposed to get showers and help with daily hygiene and the nursing staff has never noticed her toes creating a major infection resulting in amputation of the toes. I was never notified of this. It was ignored. The only reason I knew about her ties is when she went to the hospital for an upper GI bleed. Her toes were black and the flesh was falling off but here’s the kicker. No one knew about it. I would not recommend this place. AVOID AT ALL COST.
Laura West Crowe
Oct 2024
We took over care of our mother after she’d been at Eagle Lake for a year. While communication can sometimes be hard living in a different state, EL is always responsive. She loves being there. It’s always clean, food is good and staff is friendly. Her room is actually large and she has a good level of privacy.
Wendy Jacobs
May 2023
My mom lived at this facility for over 10 years. When she was having problems with water retention she was left with the water dripping off her legs. I happened to come by to visit and found her with a puddle of her fluid under her feet. She all ready had an abscess on the bottom of her foot and sitting in her fluids did not help at all. I was told that the aides, because I don't think they had real nurses, were not allowed to touch the residents. They weren't even checking on them if they didn't notice her. At the end she died from an infection that went into her bone They need to actually take care of people not say they are and dont
Eagle Lake Village offers Assisted Living.
Eagle Lake Village is located at 2001 Paul Bunyan Rd in Susanville, California.
Reviews are sharply split: several families describe warm, attentive staff, clean common areas, and good food, while two reports describe serious lapses in basic care that led to severe medical harm. The gap between these accounts suggests inconsistent oversight of daily hygiene and health monitoring, even as many day-to-day interactions are praised.
Work at Eagle Lake Village? Claim this listing to update photos, pricing, and details — it's free.