4.4(56 ratings)· Laredo average: 4.5
Part of Wellsential Health · 67 communities · 4.3★ average
1 / 5CMS Care Compare
Reviews for Laredo West are sharply divided: several families praise attentive, compassionate nursing staff and a clean facility during their loved one's care, while a couple of one-star reviews describe serious concerns about staffing levels and patient care. With 56 Google reviews averaging 4.4 stars, most experiences appear positive, but the negative accounts raise issues worth asking about directly.
AI-generated from reviews and community data.
Laredo West Nursing and Rehabilitation Center is a senior living community in Laredo, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.4 out of 5 across 56 reviews.
Laredo West Nursing and Rehabilitation Center is a 188-bed skilled nursing and long-term care facility in Laredo, Texas. The facility is the only VA-contracted nursing home in the area and serves both general and veteran populations.
Families consistently praise the clinical care and staff dedication. Multiple relatives describe nurses as attentive, compassionate, and committed to patient dignity, one family noted their father recovered from a coma after six years of care. Families highlight daily communication about patient progress, clean facilities, and courteous staff from admissions through discharge. A visiting family member wrote, "throughout the entire pandemic they've gone above and beyond." However, some reviews raise concerns about responsiveness during evening hours and inconsistent staff attentiveness, with isolated reports of delayed patient assistance and communication gaps.
The facility holds a 4.4 out of 5 Google rating based on 56 reviews. While the majority of ratings are five stars reflecting gratitude for recovery outcomes and staff professionalism, a small number of one-star reviews describe lapses in monitoring and phone access that warrant consideration when evaluating fit for your family member's needs.
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Help Me Choose4.4overall · 56 ratings combined
4.4★ on Google (56)
Rosa Alejandra Castillo
Oct 2025
My family and I are very grateful with the Laredo West staff. From admissions to discharge process, everyone was very attentive and diligent. Nursing staff kept me informed about my family member (patient) at all times. The facility was clean and staff were courteous and patient with us all the time. Thank you for taking care of my family member. It takes a great heart to work with elderly patients. God bless you all!
MT V
Aug 2025
thank you for all you all do, nurses are always alert and attentive, everyone is always helpful and courteous when having questions. My mom is in a good place . She is well taken care of! Thanks to all the Staff and Nurses at Laredo West. you guys are awesome!
Adalberto Canales
May 2025
When my father arrived at this institution I saw a poster at the entrance that talks about its values, and I thought that anyone can write it, but in all this time that they have given attention to my father I have seen that what is written there is done with each person who is there. I pay special attention to "COMPASSION" because in reality each of the people who work there are very compassionate, loving and helpful. I think my father is in a place where a family takes care of him. Thank you for everything you do.
Liliana Villanueva
Jan 2025
Short staffed and left patients unattended. Patients have to share a room, therefore limiting their space and privacy. Food was horrible. There are also issues with the laundry. Clothes/ blankets going missing is a frequent occurrence. Wouldn't want a loved one in there.
Minerva Elizondo
Jan 2025
No tengo suficientes palabras para agradecer a todos y cada una de las personas que trabajan en esta asilo mi mas grande agradecimiento por todo lo que hacen yo voy casi a diario desde hace un año que mi madre ha estado ahi. El trato que ha recibido ha sido excelente de verdad muchas gracias mi madre tiene alzhaimer y de verdad es muy difícil ver a un ser querido en esa situación ;gracias al personal ha sido menos doloroso saber que está bien cuidada porque es muy difícil cuidar de una persona en esa situación. Mil gracias bendiciones para todos y cada una de las personas que laboran ahi.
12 inspection visits in the last three years, 47 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 20, 2026
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 20, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 2, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 19, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 11, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 11, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 6, 2025
Ensure that residents are free from significant medication errors.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 15, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 15, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2025
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2025
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2025
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2025
Meet requirements for the installation and maintenance of electrical systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected May 1, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 21, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 21, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Feb 11, 2024
Provide enough food/fluids to maintain a resident's health.
Severity K of L: immediate jeopardy, patternCorrected Feb 11, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 11, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 11, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 11, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 11, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 11, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 8, 2024
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 8, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 11, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 11, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 8, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 3, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 7, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 3, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Laredo West Nursing and Rehabilitation Center offers Skilled Nursing / Long Term Care.
Laredo West Nursing and Rehabilitation Center is located at 1200 Lane in Laredo, Texas.
Reviews for Laredo West are sharply divided: several families praise attentive, compassionate nursing staff and a clean facility during their loved one's care, while a couple of one-star reviews describe serious concerns about staffing levels and patient care. With 56 Google reviews averaging 4.4 stars, most experiences appear positive, but the negative accounts raise issues worth asking about directly.
Laredo West Nursing and Rehabilitation Center had 12 government inspection visits in the last three years, with 47 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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