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Lake Wales Care Center

730 N Scenic Hwy

4.5(149 ratings)· Lake Wales average: 4

Lake Wales Care Center, photo 11 / 5

Quick Facts

Total units
100
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
100
Accreditation
Joint Commission accredited facility
Bathing facilities
Only 2 showers and 2 tubs for 113 patients
Office hours
Office unreachable by phone after 7:30pm

What Families Think

Reviews of Lake Wales Care Center are sharply divided: several families praise friendly, caring nursing and CNA staff and a clean facility, while others describe serious lapses in staffing, communication, and follow-through on medical care. Response times to call lights and coordination around medications, appointments, and insurance authorizations are recurring concerns.

The Good

  • Friendly, caring CNAs and nursing staff
  • Facility described as clean
  • Good physical therapy program
  • Joint Commission accredited facility
  • Staff genuinely seem to care about residents

The Bad

  • Multiple reports of slow call-light response, up to an hour
  • One report of severe understaffing and confused medication info
  • One report of administration failing to schedule outside specialist appointments
  • One report of unaddressed injury and delayed follow-up care
  • One report of maintenance issues: unfinished paint, ceiling leaks

AI-generated from reviews and community data.

Lake Wales Care Center is a senior living community in Lake Wales, Florida offering Skilled Nursing / Long Term Care. Amenities include Outdoor Patio, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 149 reviews.

About Lake Wales Care Center

Lake Wales Health and Rehabilitation Center, located in Lake Wales, Florida on North Scenic Highway, provides skilled nursing and rehabilitation services in a warm, welcoming environment designed to support residents' physical, emotional, and social well-being.

The center offers personalized care plans tailored to each resident's needs, with a focus on helping individuals reach their highest level of independence. Clinical care is paired with a homelike atmosphere that emphasizes safety, cleanliness, and professional standards. The facility is Joint Commission accredited, reflecting its commitment to maintaining the highest standards of care.

Life enrichment programs encourage social engagement and mental wellness through activities that stimulate mind, body, and spirit. Residents have access to a beautiful courtyard for relaxation and connection with nature, as well as amenities including a beauty parlor and beauty salon to support daily comfort and well-being.

The center is staffed by compassionate, skilled professionals dedicated to supporting residents' needs and helping them live with dignity and comfort throughout their stay.

Types of Care at Lake Wales Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Salon / Barber

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Lake Wales Care Center

4.5overall · 149 ratings combined

4.5★ on Google (149)

Cindy Guevara

Jul 2026

via Google

Do not recommend this place if you care for your parent. They’re clearly severely understaffed and no one there has enough time to review patient charts or truly connect with the client. My parent was admitted at 1:30pm, 4 people came in to answer questions and each one punted the questions of our parents medication to the next person because they “didn’t know”. It’s now 9pm (same day) and still not a single person knew what my dad’s situation was or information about his case. One nurse literally said “I’m just the nurse” and didn’t know the answer when I asked if they had the medication my parent needed available within the facility (which he needed to take in 2 hours). Something that I think is so basic AND FUNDAMENTAL for them to know. The internet wasn’t working, there are unfinished paint on walls and leaks in the ceilings of the room. The place looks run down and uncared for. My parent pressed the button calling the nurse for help while in the bathroom and the nurse did not arrive for an entire HOUR. My father was in the bathroom struggling FOR AN HOUR. This place is horrible, if you love your parent, you’d be doing them more service taking care of them at home than here. If you don’t care, this is the perfect place for them. The only competent person we spoke to was a nice black male nurse who had knowledge of my parent’s chart when my parent wasn’t even his patient / client. It seems he’s the only knowledgeable person there and deserves a raise after just one conversation with him. I took my parent and RAN out of there after a few hours of dealing with this place. I understand it’s a weekend but after the second frustrating conversation with a nurse, you’d think SOMEONE would take the initiative to review my parent’s chart ESPECIALLY when he’s supposed to be staying there for 14 days. I could tell they didn’t care within the first few HOURS when that’s supposed to be the primary time to make the BEST first impression. How am I supposed to trust you to take care of my parent when you don’t even know if you have the medication he’s supposed to be taking within the hour???? I’m severely disappointed and would never recommend this place to anyone.

Sue Turnbeau

Jun 2026

via Google

Visiting a friend and am glad to see she is always well cared for, seems happy. The facility is clean and the staff we see are friendly and genuinely seem to care about the residents.

Tammy M

Feb 2026

via Google

My mom was there for a month and a half, we removed her due to a change with insurance. While the CNA’s, nurses, PA’s and Dr were good to her, the administration was not. My mom needed specialized appointments with outside Dr’s to address the issues she was admitted for. I had to call, email and come in to address the issues non stop to get these appointments made. One was even missed because they claimed the Dr didn’t have the authorization from insurance (this was faxed to the Dr twice and it was emailed to the head administrator two days before this appointment). I was also told that it was MY responsibility to get these insurance authorizations, which I later confirmed in appointment with heads of all departments that it in fact was not, the person who’s job it is to do this stated she was “not familiar” with the insurance company so she simply did not do it and told me I had to! Ultimately my cousin made the appointment for my mom, picked her up from the facility and took my mom herself. They did not take my mom’s catheter out until I asked why it was still present. They also did not address her arm ( which was in a sling and the hospital said was possibly fractured) until I made 4 phone calls and 2 emails. Later that day (appt 1 month after the initial hospital xray) they finally completed another xray and made her an appointment with an ortho, which was also missed and rescheduled almost 2 weeks later due to lack of insurance authorization. Since we have removed her and took her to her primary Dr, he said this xray should have been completed about 2 weeks after the initial one at the hospital, not a month. I feel sorry for those that do not have anyone to advocate for their family that has no other choice but to be sent to this facility and even if they do, I wish them luck. And wish the amazing nursing staff that did help my mom ( they know who they are ) all the best !

DOTTIE Moore

Jan 2026

via Google

Windows look pristine, however NOT. Street side yes. CNA's seem lovely when and if they can get to you. Can take up to an hr later. Especially when your diaper is soiled. No tubs or shower in room. 2 showers and 2 tubs for a occupancy of 113 patients. Therapy seems to be good. Food you must like mashed potatoes. Sometimes barely warm other times luke warm however can ask to be warmed up. Expect some time while others are getting theirs. Suggestion, have different people come unexpectedly during every day. Also check for missing items. Make sure what you bring you take home. Mark everthing there for them with patients initials. Make sure they know where your love one is located. 28 hrs not knowing is devastating. Overall check it out ahead of time. Saw no rating before selecting. Cannot contact office after 7:30pm. Office personnel are lovely when there. Always treat others the way you would want to be treated.. We are all God's children.

Susan Santiago

Jan 2026

via Google

So everyone was really nice and friendly. Very kind to the pts. It did take a bit for them to respond to the call light. I am a nurse so I can help my mom but she does need to walk so she can go back to being independent. Please take time to make sure she walks 3x a day at minimum. She can do it especially if she has tylenol 3x per day. Thank you for all you do and for your kindness to my mom. My mom is a retired nurse too and she's a nice lady. 🙂

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Government Inspection History

6 inspection visits in the last three years, 49 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jun 24, 2025Health Complaint1 citation
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 11, 2025

Apr 30, 2025Health Complaint7 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 30, 2025

  • Post nurse staffing information every day.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 30, 2025

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2025

Jun 24, 2024Fire Safety StandardHealth Standard15 citations
  • Keep all essential equipment working safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 24, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 24, 2024

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 24, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 24, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2024

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2024

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2024

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2024

Feb 6, 2024Fire Safety Complaint1 citation
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2024

Aug 11, 2022Fire Safety StandardHealth Standard14 citations
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity G of L: actual harm, isolatedCorrected Sep 11, 2022

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2022

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2022

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2022

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2022

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2022

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2022

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2022

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2022

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2022

Mar 26, 2021Fire Safety StandardHealth Standard11 citations
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 23, 2021

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2021

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2021

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2021

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2021

  • Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2021

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2021

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2021

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2021

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2021

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Lake Wales Care Center offer?

Lake Wales Care Center offers Skilled Nursing / Long Term Care.

Where is Lake Wales Care Center located?

Lake Wales Care Center is located at 730 N Scenic Hwy in Lake Wales, Florida.

What do families say about Lake Wales Care Center?

Reviews of Lake Wales Care Center are sharply divided: several families praise friendly, caring nursing and CNA staff and a clean facility, while others describe serious lapses in staffing, communication, and follow-through on medical care. Response times to call lights and coordination around medications, appointments, and insurance authorizations are recurring concerns.

How did Lake Wales Care Center do on recent health and safety inspections?

Lake Wales Care Center had 6 government inspection visits in the last three years, with 49 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Lake Wales Care Center?

Submit the Request Information form on this page to connect with Lake Wales Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Lake Wales Care Center? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Lake Wales.