Yufei Wang
Aug 2026
I had a very disappointing experience with Latitude. I was searching for a luxury apartment in the area, and Latitude stood out during my search, so I decided to reach out for more information.<br><br>I first sent an email with several questions about the available units but never received a response. I then called the leasing office, and Akash answered the phone. He was courteous and did a good job addressing most of my questions. Before ending the call, I asked if he could send me photos of the actual available apartment so I could get a better sense of the unit, and he agreed.<br><br>Unfortunately, I never received the photos or any follow-up. I submitted the same request two more times through the contact form on Latitude's website, and once again, I received no response.<br><br>For a property that markets itself as a luxury apartment community, this level of communication and customer service is extremely disappointing. If the management is this unresponsive when trying to attract a prospective resident, it raises serious concerns about the level of service current residents can expect. Based on my experience, I cannot recommend Latitude.
