MyLivingChoice

Kingsbrook Lifecare Center

2500 State Route 5

3(23 ratings)· Ashland average: 4.5

Kingsbrook Lifecare Center, photo 1

Quick Facts

Total units
137
Medicare rating
4 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
137

What Families Think

Reviews of Kingsbrook Lifecare Center are mixed but lean heavily negative, with multiple families describing slow response to call buttons, lapses in personal hygiene care, and unclean rooms during rehab stays. One reviewer described a serious health decline including bed sores, dehydration, and kidney failure after a month-long stay, while another praised the staff and atmosphere following a stroke recovery.

The Good

  • One reviewer praised attentive staff and food quality
  • Family reported strong physical and mental improvement after stroke
  • Residents can participate in crafts and social activities
  • Peaceful, pleasant atmosphere noted by one family

The Bad

  • Multiple reports of slow response to call buttons
  • Several reviewers described lapses in bathing and hygiene care
  • One report of a dirty room with bugs and grime
  • One report of severe health decline including bed sores and dehydration
  • One reviewer felt care decisions were driven by insurance coverage

AI-generated from reviews and community data.

Kingsbrook Lifecare Center is a senior living community in Ashland, Kentucky offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.0 out of 5 across 23 reviews.

About Kingsbrook Lifecare Center

Kingsbrook Lifecare Center is a skilled nursing and long-term care community licensed for up to 137 residents in Ashland, Kentucky. The nonprofit facility is Medicare and Medicaid certified and holds a 4 of 5 CMS overall star rating. It offers 24-hour staffing, private rooms, a restaurant-style dining room, an on-site RN, medication management, wheelchair accessibility, and social activities.

Reviews are mixed regarding the quality of care and responsiveness. Multiple families reported significant concerns about staff attentiveness, with complaints of slow response times to call buttons, inadequate personal care, and insufficient therapy sessions during rehabilitation stays. One reviewer noted that a family member departed early because nursing care was lacking. By contrast, another reviewer reported substantial improvement in a family member's physical, mental, and social condition, describing the staff as wonderful and the atmosphere as peaceful.

Types of Care at Kingsbrook Lifecare Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Kingsbrook Lifecare Center

3overall · 23 ratings combined

3★ on Google (23)

Lori Miller

Mar 2025

via Google

Nice facility but the staff leaves a bit to be desired. My mom was there for only a week for rehab on a broken shoulder and she wanted to leave because she wasn't being taken care of properly. In a weeks time she never was given a sponge bath or a shower. When she came home she was blood raw in areas of her body and the smell was horrific. Not to mention when we got her there the room was supposedly clean was not. We showed the nurse the black stuff in the sink and the dead bugs in the shower. Not at all pleased with the treatment of the residents there.

Deborah Broughton

Oct 2022

via Google

My Aunt was released today of her own doing. There was a man (supervisor) at 1:50am standing staring at her. In addition she pushed the call button and it took 3 hours for them to help her to the bathroom and then put a potty chair by her bed that was wobbly with the walker. She had a joint in her hip replaced and is 90 and very much in her right mind and she chose to do rehab instead of home health. Well one night is all it took. She called my uncle this am and said she was getting out of there today. We have talked to so many nursing staff and the head nurse and charge nurse said that was normal. The only one who didn’t try to cover for him and say this is normal was the director. NO it’s not normal. Announce yourself when you go in a patients room. Also answer the call buttons. Needless to say I was with her til they got her home. She was very upset and this is one of the most easy going woman I know and when she says I want out of here now. It’s bad. No one should be treated this way at all.

Kylie Koolkat

Jan 2022

via Google

If you have a loved one in Kingsbrook get them out ASAP! My mamaw (has dementia) was there for a month for “rehab” following a heart attack due to Covid. They sent her home Sunday, not able to walk, talk, or sit up, which she could do before she went. Home health evaluated her and she’s going back to the hospital today for severe dehydration, UTI, and kidney failure. She also has bed sores and thrush in her mouth where they didn’t take care of her mouth the entire time she was there. And they always acted like everything was fine every day my mom called to check on her. All they did was sedate her and let her lay for a month until her insurance wouldn’t pay anymore. 😡😡😡 ****Editing to add*** my mamaw passed 6 days after coming home from kingsbrook 💔

Chris McGlone

Sep 2021

via Google

My mother has spent a week here for therapy for her broken hip. She has had two therapy sessions in that time. The rest of the time she stayed in bed or in a chair. She complains that the nurses are extremely slow to respond, if they respond at all, to requests for bathroom or medicine. She was supposed be released on Monday, but the doctor didn't show up. It's obvious that the management here is incompetent and that the staff doesn't care. They did come around today and have her sign papers that she would have to leave in 2 days, when her insurance runs out. It makes me think that the insurance money is all they care about.

Lynette Thompson

May 2017

via Google

My mother experienced a stroke and multiple seizures at home. Since she's been at Kingsbrook we've seen much improvement, not only physically but mentally and socially as well. The staff is wonderful! Mom loves the food and the atmosphere - very peaceful and beautiful. She participates in some of the crafts and made a beautiful Derby hat :) Our family and friends are impressed such a wonderful facility exists in our area.

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Government Inspection History

3 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jun 5, 2025Fire Safety StandardHealth ComplaintHealth Standard6 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 26, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 26, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 26, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2025

Jun 28, 2024Fire Safety StandardHealth ComplaintHealth Standard18 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 6, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 6, 2024

  • Establish roles under a Waiver declared by secretary.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2024

  • Address patient/client population and determine types of services needed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2024

  • Establish policies and procedures for volunteers.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2024

  • Establish methods for sharing information.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2024

  • Provide a means of sharing information on occupancy/needs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2024

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 6, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 6, 2024

  • Have power receptacles that are properly grounded.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 6, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 6, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 6, 2024

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 6, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 6, 2024

Mar 28, 2019Fire Safety StandardHealth Standard13 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 19, 2019

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2019

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2019

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2019

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2019

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2019

  • Install a fire alarm system that can be heard throughout the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2019

  • Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2019

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2019

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2019

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2019

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Kingsbrook Lifecare Center offer?

Kingsbrook Lifecare Center offers Skilled Nursing / Long Term Care.

Where is Kingsbrook Lifecare Center located?

Kingsbrook Lifecare Center is located at 2500 State Route 5 in Ashland, Kentucky.

What do families say about Kingsbrook Lifecare Center?

Reviews of Kingsbrook Lifecare Center are mixed but lean heavily negative, with multiple families describing slow response to call buttons, lapses in personal hygiene care, and unclean rooms during rehab stays. One reviewer described a serious health decline including bed sores, dehydration, and kidney failure after a month-long stay, while another praised the staff and atmosphere following a stroke recovery.

How did Kingsbrook Lifecare Center do on recent health and safety inspections?

Kingsbrook Lifecare Center had 3 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Kingsbrook Lifecare Center?

Submit the Request Information form on this page to connect with Kingsbrook Lifecare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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