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Kaiser Permanente Tustin Executive Center

17542 E 17th Street

3.6(9 ratings)· Tustin average: 4.7

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Kaiser Permanente Tustin Executive Center

Quick Facts

Medicare quality
3.5 of 5 stars

Home Health Compare

Medicare certified
Since 1985
Medicare certification
Certified by Medicare continuously since 1985
Therapy services
Physical, occupational and speech therapy delivered in the home
Medicare quality rating
Rated 3.5 out of 5 stars by Medicare
Office role
Staff hub for home health and hospice, not a clinic
Ownership
Operated as a nonprofit organization

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

This is a Kaiser Permanente office serving as the base for a nonprofit, Medicare-certified home health agency in Tustin, offering skilled nursing and therapy visits at home. Google reviews are sharply split: a long-time member praises nearly 40 years of service, while others report serious complaints about hospice care, communication with management and privacy. Medicare rates the agency's care quality 3.5 out of 5 stars.

What reviewers praise

  • Medicare-certified since 1985
  • Skilled nursing plus physical, occupational and speech therapy at home
  • Medical social services and home health aide visits offered
  • Nonprofit agency with Medicare quality rating of 3.5 of 5
  • One long-time member reports nearly 40 years of great service

What reviewers flag

  • One report of alleged neglect in hospice care, including an unreported open wound
  • Several reviewers describe difficulty reaching or resolving issues with management
  • One report of a staff member taking a personal call during check-in, raising privacy concerns
  • Office is an administrative hub, not a walk-in clinic for patients
  • No published pricing

AI-generated from reviews and community data.

Kaiser Permanente Tustin Executive Center is a home health agency serving Tustin, California offering Home Health. Families rate it 3.6 out of 5 across 9 reviews.

About Kaiser Permanente Tustin Executive Center

Kaiser Foundation Hospital Anaheim Home Health Agency is a Medicare-certified home health agency serving Tustin, CA and has been Medicare certified since 1985. Services offered in the home include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide visits. The agency is a nonprofit organization.

Medicare rates the quality of patient care at Kaiser Foundation Hospital Anaheim Home Health Agency 3.5 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.

Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.

Types of Care at Kaiser Permanente Tustin Executive Center

Home Health

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Reviews of Kaiser Permanente Tustin Executive Center

3.6overall · 9 ratings combined

3.6★ on Google (9)

Write a review

Adrian Gonzales

May 2026

via Google ↗ · Report

Not a Clinic but an Office/Hub for KP home health and Hospice. (where clerks and management work from but a one stop location for Nurses/Rehab before they head out for the day with their patient visits) Location of Home Health, Hospice, Long Term Care and Medical Transport (as of recently for MTS). Not correct number to call for appts or information other than just Home Health/Hospice. Member services or Tustin Ranch are separate entities entirely!! Not a location for patients to enter without proper badges.

Rachel Rush

Mar 2026

via Google ↗ · Report

Dont ever use hospice through kaiser . I called to speak to a supervisor about medical negligence and unfortunately was verbally attacked by the supervisor . She was very combative for no reason and wouldnt help me . My client is dying of pancreatic cancer and he was very unhappy with the care he was getting said he was in alot of pain after the caregivers had roughed him up and they also were not changing his bandages . When I went to change the bandages myself there is an open wound all the way to the bone and they hadn't even reported this to a higher up !!!!! This is medical negligence. So I have opened a report with the medical board against kaiser hospice and the supervisor who i believe her name was pat !!! This is all unacceptable!!! And will be escalated. Thank god I have pictures of this poor dying man's leg . No one should be treated like this

mo b

Oct 2024

via Google ↗ · Report

I'm SUPER disappointed and disturbed ....I went in to get services this person was on the PHONE, a personal call with a friend while checking me in with my personal information and giving me a shot ? are you kidding me ?????? I really can't. I'm going to seek legal this is ridiculous and I feel my information was compromised.

john shea

Dec 2021

via Google ↗ · Report

A closed controlling organization that makes contacting those in charge to discuss an issue nearly impossible. KP used to be good company to have as my medical provider. Now it so concerned about itself and maintaining any a narrow means to resolve problems, that they have become a problem. As a member I can no longer recommend them. Too bad.

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Medicare Quality of Care

Kaiser Permanente Tustin Executive Center is a Medicare-certified home health agency (certified since 1985). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

3.0 / 5 patient survey rating

  • Would definitely recommend the agency73%US 79%
  • Rated their overall care 9 or 10 out of 1082%US 85%
  • Care was given in a professional way86%US 89%
  • The team communicated well83%US 86%
  • The team discussed medicines, pain and home safety84%US 82%

1,113 completed patient surveys, 27% response rate.

Hospital outcomes

  • Discharged to the community82%US 80%Same as
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)7%US 11%Same as

How patients did

  • Care started within 2 days of referral94%US 94%
  • Patients got better at walking or moving around88%US 83%
  • Patients got better at getting in and out of bed89%US 83%
  • Patients got better at bathing89%US 86%
  • Patients' breathing improved93%US 85%
  • Patients got better at taking medications correctly91%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations77%US 61%

Service area

Kaiser Permanente Tustin Executive Center reports serving 117 ZIP codes, including Irvine, Anaheim, Garden Grove, Orange, Santa Ana, Fullerton, Huntington Beach, Newport Beach, Buena Park, Mission Viejo and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 057799. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Kaiser Permanente Tustin Executive Center offer?

Kaiser Permanente Tustin Executive Center offers Home Health.

Where is Kaiser Permanente Tustin Executive Center located?

Kaiser Permanente Tustin Executive Center is located at 17542 E 17th Street in Tustin, California.

What do families say about Kaiser Permanente Tustin Executive Center?

Kaiser Permanente Tustin Executive Center carries a 3.6 out of 5 rating from 9 Google reviews. This is a Kaiser Permanente office serving as the base for a nonprofit, Medicare-certified home health agency in Tustin, offering skilled nursing and therapy visits at home. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Kaiser Permanente Tustin Executive Center?

Yes. Kaiser Permanente Tustin Executive Center is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.

Do I need a referral to use Kaiser Permanente Tustin Executive Center?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Kaiser Permanente Tustin Executive Center?

Submit the Request Information form on this page, or contact Kaiser Permanente Tustin Executive Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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